Adult Community Care Worker Legal, Social & Cultural Technicians

Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

The physical, mental, and social needs of frail, older adults.

The set of rules that govern the activity of a company.

The prescribed legislative and regulatory requirements in the social sector.

The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.

Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.

Systematically apply a step-by-step problem-solving process in providing social services.

Work in accordance with management and organisational principles and values focusing on human rights and social justice.

Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and …

Facilitate disabled individuals` inclusion in the community and support them to establish and maintain relationships through access to community activities, venues and services.

Help social services users and caregivers file complaints, taking the complaints seriously and responding to them or passing them to the appropriate person.

Help service users with mobility problems and other physical disabilities such as incontinence, assisting in the use and care of aids and personal equipment.

Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

Communicate professionally and cooperate with members of the other professions in the health and social services sector.

Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

Act according to policy and legal requirements in providing social services.

Induce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.

Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate …

Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when …

Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

Take the lead in the practical handling of social work cases and activities.

Encourage and support the service user to preserve independence in performing his/her daily activities and personal care, assisting the service user with eating, mobility, personal care, making beds, doing laundry, …

Assess the condition of an older patient and decide if he or she needs assistance in taking care of him- or herself to eat or to bathe and in meeting …

Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, …

Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.

Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

Establish and maintain the trust and confidence of the client, communicating in an appropriate, open, accurate and straightforward way and being honest and reliable.

Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

Practice social care and social work in a lawful, safe and effective way according to standards.

Perform routine monitoring of client's health, such as taking temperature and pulse rate.

Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

Supporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the …

Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.

Intervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.

Assist and guide social service users to resolve personal, social or psychological problems and difficulties.

Refer clients to community resources for services such as job or debt counselling, legal aid, housing, medical treatment, or financial assistance, providing concrete information, such as where to go and …

Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

Review social service plans, taking service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

Take action where there are concerns that individuals are at risk of harm or abuse and support those who make a disclosure.

Encourage and support social service users in sociocultural activities in the organisation or in the community, supporting the development of leisure and work skills.

Work with individuals to identify appropriate aids, supporting them to use specific technological aids and review their effectiveness.

Provide support to individuals in determining the skills they need in they everyday lives and help them in their skills development.

Work with individuals to identify difficulties associated with their self esteem and sense of identity and support them to implement strategies like to develop more positive self images.

Identify individuals who have specific communication preferences and needs, supporting them to interact with other people and monitoring communication to identify changing needs.

Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

Follow risk assessment policies and procedures to assess the risk of a client harming him or herself or others, taking the appropriate steps to minimise the risk.

Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

Establish social projects aimed at community development and active citizen participation.

Understand safeguarding and what should be done in cases of actual or potential harm or abuse.

Provide an environment that supports and values children and helps them to manage their own feelings and relationships with others.