Aeronautical Information Specialist Science & Engineering Technicians

Know the geographic area in detail; know where different organisations carry out operations.

Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

Attitude that puts customers at the centre of the business in all cases.

Utilise computers, IT equipment and modern day technology in an efficient way.

Ensure operative processes are finished at a previously agreed-upon time.

Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Work with computer data systems such as Geographic Information Systems (GIS).

Work confidently in a group in general aviation services, in which each individual operates in their own area of responsibility to reach a common goal, such as a good customer …

Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so …

Compile data for navigational publications; gather and process authentic and valid data.

Undertake complex tasks and perform medium and high level database, desktop and GIS-related activities; develop quality aeronautical data sets and publications.

Communicate with national and international agencies to ensure maximum efficiency and safety in the field of aviation.

Maintain up-to-date aeronautical information management (AIM) services such as aeronautical data sets, charts, and publications.

Test functionality of systems before releasing them; test potential impacts and predict final outcome.

Understand aviation meteorology to deal with the impact of weather on air traffic management (ATM). Understand how thorough changes in pressure and temperature values at airports can create variations in …

Take appropriate actions in a business environment in order to maximise possible outcome from each situation.

Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.