Barista Personal Service Workers

Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Welcome guests in a friendly manner in a certain place.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …

Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

Persuade customers to buy additional or more expensive products.

Perform tasks in food preparation according to recipe or specification in order to preserve the quality of ingredients and to ensure replication accuracy of the recipe. Select the appropriate materials …

Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or …

Instruct customers about origins, characteristics, differences in flavours and blends of coffee products.

Instruct customers about origins, characteristics, differences in flavours and blends of tea products.

Apply standard opening and closing procedures for a bar, a store, a restaurant or a marketplace.

Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.

Operate and care for the coffee and espresso machine and blending and juicing equipment. Thoroughly clean the machinery at the end of each business day.

Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.

Prepare coffee using specialised methods and equipment. Ensure a high quality preparation process.

Show drinks in the most attractive way and develop decorative drink displays.

Set the coffee area so that it is ready and in conditions which follow safe and secure procedures, so that it is ready for the upcoming shift.

Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.

Use the mastery of foreign languages orally or written in the hospitality sector in order to communicate with colleagues, customers or guests.

Guarantee coordination and supervision of cleaning and maintenance of kitchen equipment.