Cashier Sales Workers

Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

Practise reasoning and apply simple or complex numerical concepts and calculations.

Attitude that puts customers at the centre of the business in all cases.

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …

Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.

Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …

Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

The techniques used to persuade customers to purchase a product or a service.

The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.

Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving …

Weigh materials and products, record weight and other relevant data on tags or labels.

Calculate money by sorting and wraping money and coins.

Inform customers of where they can find the products they are searching for and escort them to their desired product.

Keep check-out areas in a clean and orderly condition.

maintain regular reports related to the transactions performed via the cash register.

Packet purchased items and place them in shopping bags.

Gift-wrap merchandise at the customer's request.

Provide customers with applications for loyalty schemes. Register customer to loyalty schemes by assigning the card on their account. Exchange bonus for loyalty benefits.

Put price tags on products and ensure the prices are correctly displayed.

Reserve items for customers and make follow-up calls to ensure that reserved items are picked up within the reservation time frame.