Child Day Care Centre Manager Production & Specialised Services Managers

Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

Framework of legislation and practice meant to prevent and protect children from abuse and harm

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Oxford Handbook of Child Protection Systems

Jill Duerr Berrick, Neil…

2023

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International Handbook of Child Protection Systems

Jill Duerr Berrick

2022

Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.

The set of rules that govern the activity of a company.

The prescribed legislative and regulatory requirements in the social sector.

The human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.

The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods …

Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing …

Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.

Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.

Systematically apply a step-by-step problem-solving process in providing social services.

Work in accordance with management and organisational principles and values focusing on human rights and social justice.

Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and …

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

Communicate professionally and cooperate with members of the other professions in the health and social services sector.

Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

Act according to policy and legal requirements in providing social services.

Develop proposals and take appropriate decisions taking into account economic criteria.

Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate …

Cooperate with people in other sectors in relation to social service work.

Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when …

Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

Take the lead in the practical handling of social work cases and activities.

Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

Perform activities with children according to their physical, emotional, intellectual and social needs by using appropriate tools and equipment that facilitate interaction and learning activities.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, …

Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

Initiate fundraising activities managing the place, teams involved, causes and budgets.

Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …

Practice social care and social work in a lawful, safe and effective way according to standards.

Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.

Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public.

Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.

Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in …

Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.

Understand safeguarding and what should be done in cases of actual or potential harm or abuse.

Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

Review social service plans, taking service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

Establish social projects aimed at community development and active citizen participation.

Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.

Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to …

Understand, apply and follow safeguarding principles, engage professionally with children and work within the boundaries of personal responsibilities.

Coordinate care for patient groups, being able to manage a number of patients within a given amount of time and provide optimum health services.

Gather data to allow the assessment of the impact of a program on a community.

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.

Plan and administer budgets in social services, covering programmes, equipment and support services.

Monitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.

Manage the overall health, safety and sustainability policies and their application on an organisation wide scale.

Help vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.

Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this.

The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

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Responsible Business in a Changing World

Belén Díaz Díaz, Nichola…

2020

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Strategic Corporate Social Responsibility

Debbie Haski-Leventhal

2025

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The techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.

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Financial Accounting

Simeon Spiteri

2020

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Official Guide to Financial Accounting using TallyPrime

Tally Education Private …

2021

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Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

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Business Solutions for Budget Managers in Health and Personal Social Services

William S. Bryans

2020

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Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.

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10 Steps to Successful Project Management

Lou Russell

2023

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The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

Provide relevant recommendations following the conclusion of an investigation; ensure that recommendations are duly considered and where appropriate acted upon.

Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.

Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.

Evaluate the different aspects of development needs of children and young people.

Use verbal and non-verbal communication and communicate through writing, electronic means, or drawing. Adapt your communication to children and young people`s age, needs, characteristics, abilities, preferences, and culture.

Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …

Inform children`s parents of the activities planned, program`s expectations and children`s individual progress.

Plan, monitor and report on the budget.

Promote the prevention, early detection, and management of children`s problems, focusing on developmental delays and disorders, behavioural problems, functional disabilities, social stresses, mental disorders including depression, and anxiety disorders.

Keep the children under supervision for a certain period of time, ensuring their safety at all times.

Provide an environment that supports and values children and helps them to manage their own feelings and relationships with others.