Club Host/club Hostess Personal Service Workers

Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension …

Welcome guests in a friendly manner in a certain place.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …

Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.

Help VIP-guests with their personal orders and requests.

Ensure compliance with governmental regulations concerning the selling of alcoholic beverages to minors.

Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

The offered beverage products, their functionalities, properties and legal and regulatory requirements.

The origin and composition of alcoholic beverages and cocktails, the way to match them with food and the way they have to be poured.

Disinfect surfaces in accordance with sanitary standards.

Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.

Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.

Give requested special seating to guests whenever possible, such as special seating arrangements for babies, disabled or obese people.

Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.

Organise and dress tables to accommodate special events.

Develop promotion activities to stimulate sales.

Handle the movement of money into or out of a business, project, or financial product.

Make and serve alcoholic beverages according to the customer's wants.

Make a range of mixed alcoholic drinks, such as cocktails and long drinks and non-alcoholic drinks according to the recipes.

Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.

Ensure that disabled guests have access to the venue.