Consumer Electronics Repair Technician Electrical & Electronic Trades Workers

The functioning of electronic consumer goods such as TVs, radios, cameras and other audio and video equipment.

The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

Apply the principles and rules that govern the activities and processes of an organisation.

Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …

Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

Remove defective parts and replace them with functioning components.

Identify operating problems, decide what to do about it and report accordingly.

Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

Connect electronic devices, such as TVs, audio and video equipment and cameras, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper …

Accept, schedule and cancel appointments.

Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

Liaise via telephone by making and answering calls in a timely, professional and polite manner.

Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal …

Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.

Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …

Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.

Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.

File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.

Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a …

Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.

Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.

Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.

Command products from relevant suppliers to get convenient and profitable products to purchase.

Keep the team leader informed on current and emerging issues.

Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving …

Sell electronic consumer goods such as TVs, radios, cameras and other audio and video equipment. Provide advice on purchase decisions and try to meet customers wishes. Process payments.