Consumer Rights Advisor Business & Administration Technicians

The current legislation applicable in relation to the rights of consumers in the marketplace.

Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

The area of law that regulates the relationship between consumer and businesses providing goods or services, including consumer protection and regulations on irregular business practices.

Recommended Books

2 books

General Reports of the XXth General Congress of the International Academy of Comparative Law - Rapports généraux du XXème Congrès général de l'Académie internationale de droit comparé

Katharina Boele-Woelki, …

2020

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Consumer Law Compliance

Sarah-Lynn Tennant

2023

Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to …

Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

Inspect public and private organisations to ensure proper implementation and compliance with government policies which apply to the organisation.

Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.

Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.

Respond to enquiries and requests for information from other organisations and members of the public.

Advise consumers as well as retailers and service providers on the legislation concerning consumer rights, what actions consumers may undertake in order to ensure their rights are adhered to, how …

Investigate accidents, incidents and complaints; determine if health, safety and consumer protection procedures have been followed.

The methods and procedures of research in legal matters, such as the regulations, and different approaches to analyses and source gathering, and the knowledge on how to adapt the research …

Recommended Books

1 book

Contextualising Legal Research

Sanne Taekema, Wibren …

2024

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The legal rules that govern how corporate stakeholders (such as shareholders, employees, directors, consumers, etc) interact with one another, and the responsibilities corporations have to their stakeholders.

The techniques used to identify fraudulous activities.

Advise organisations on how they may improve their compliance to the applicable government policies they are required to adhere to, and the necessary steps which need to be taken in …

Compile and collect legal documents from a specific case in order to aid an investigation or for a court hearing, in a manner compliant with legal regulations and ensuring records …

Ensure the laws are followed, and where they are broken, that the correct measures are taken to ensure compliance to the law and law enforcement.

Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

Maintain the liaison and exchange of information with regional or local authorities.

Maintain good relations with representatives of the local scientific, economic and civil society.

Provide advice to clients in order to ensure that their actions are compliant with the law, as well as most beneficial for their situation and specific case, such as providing …

Report test results with a focus on findings and recommendations, differentiating results by levels of severity. Include relevant information from the test plan and outline the test methodologies, using metrics, …

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Test and compare various goods and services in order to assess their quality and to give detailed information to consumers.

Identify and prevent suspicious merchant activity or fraudulent behaviour.

Promote policies, actions and education programmes that encourage healthy lifestyles and proactive participation in sustainable consumption, and that lead to changes in consumers' attitudes, shopping habits and expectations.