Crisis Situation Social Worker Legal, Social & Cultural Professionals

The development and characteristics of social work theories underpinned by social sciences and humanities.

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The Routledge Handbook of Social Work Theory

Malcolm Payne, Emma Reit…

2019

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Social Work Theory in Practice

Philip Heslop, Cathryn M…

2020

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Coping strategies in crisis cases which allow individuals to overcome their problems or fears and avoid psychological distress and breakdown.

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Social Work Intervention

Trevor Lindsay

2013

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The prescribed legislative and regulatory requirements in the social sector.

The set of rules that govern the activity of a company.

The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods …

Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

Identify oppression in societies, economies, cultures, and groups, acting as a professional in an non-oppressive way, enabling service users to take action to improve their lives and enabling citizens to …

Assess, plan, facilitate, coordinate, and advocate for options and services on behalf of a person.

Respond methodologically to a disruption or breakdown in the normal or usual function of a person, family, group or community.

Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.

Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.

Systematically apply a step-by-step problem-solving process in providing social services.

Work in accordance with management and organisational principles and values focusing on human rights and social justice.

Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and …

Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

Communicate professionally and cooperate with members of the other professions in the health and social services sector.

Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

Induce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.

Act according to the political, social and cultural contexts of social service users, considering the impact of certain actions on their social well being.

Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate …

Cooperate with people in other sectors in relation to social service work.

Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when …

Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

Take the lead in the practical handling of social work cases and activities.

Strive to provide the appropriate services to social work clients while staying within a professional framework, understanding what the work means in relation to other professionals and taking into account …

Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal …

Enable individuals, families, groups and communities to gain more control over their lives and environment, either by themselves or with the help of others.

Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

Utilise computers, IT equipment and modern day technology in an efficient way.

Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, …

Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

Inform and explain the legislation for users of social services, in order to help them understand the implications it has on them and how to use it for their interest.

Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

Practice social care and social work in a lawful, safe and effective way according to standards.

Negotiate with government institutions, other social workers, family and caregivers, employers, landlords, or landladies to obtain the most suitable result for your client.

Discuss with your client to establish fair conditions, building on a bond of trust, reminding the client that the work is in their favour and encouraging their cooperation.

Create a package of social support services according to the service user's needs and in line with specified standards, regulations and timescales.

Plan the social service process, defining the objective and considering the methods of implementation, identifying and accessing available resources, such as time, budget, personnel and defining indicators to evaluate the …

Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

Supporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the …

Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.

Intervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.

Assist and guide social service users to resolve personal, social or psychological problems and difficulties.

Make referrals to other professionals and other organisations, based on the social service users' requirements and needs.

Routinely evaluate own practice, critically evaluating and monitoring the practice methods and outcomes in consistent, coherent and appropriate ways, being aware of relevant methodologies and utilising feedback from managers, supervisors, …

Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

Review social service plans, taking service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

Help social service users identify and express their expectations and strengths, providing them with information and advice to make informed decisions about their circumstances. Work with individuals, families, groups, communities …

Establish social projects aimed at community development and active citizen participation.

Understand the developments and the development needs of children and young persons, observing the behaviour and the attachment relationships in order to detect developmental delay.

Recommended Books

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Handbook of Adolescent Development

Sandy Jackson, Luc Gooss…

2020

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Child and Adolescent Development in Context

Tara L. Kuther

2026

Theories of Adolescent Development

Barbara M. Newman, Phili…

2020

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APA Handbook of Adolescent and Young Adult Development

Lisa J. Crockett, Gustav…

2022

Evaluate the different aspects of development needs of children and young people.

Understand safeguarding and what should be done in cases of actual or potential harm or abuse.

Provide an environment that supports and values children and helps them to manage their own feelings and relationships with others.

Help children and young people to assess their social, emotional and identity needs and to develop a positive self image, enhance their self esteem and improve their self reliance.