Elderly Home Manager Production & Specialised Services Managers

The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of …

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Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.

Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.

The set of rules that govern the activity of a company.

The prescribed legislative and regulatory requirements in the social sector.

The human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.

The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods …

Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing …

Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

Work in accordance with management and organisational principles and values focusing on human rights and social justice.

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

Communicate professionally and cooperate with members of the other professions in the health and social services sector.

Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

Act according to policy and legal requirements in providing social services.

Develop proposals and take appropriate decisions taking into account economic criteria.

Cooperate with people in other sectors in relation to social service work.

Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when …

Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

Take the lead in the practical handling of social work cases and activities.

Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to …

Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

Plan, monitor and report on the budget.

Initiate fundraising activities managing the place, teams involved, causes and budgets.

Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

Hire and train employees to increase their value to the organisation. This includes a range of human resources activity, developing and implementing policies and processes to create an employee-supportive work …

Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …

Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.

Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public.

Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.

Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in …

Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.

Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

Act as representative of the institution, company or organisation to the outside world.

Review social service plans, taking service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

Establish social projects aimed at community development and active citizen participation.

Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.

Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to …

Coordinate care for patient groups, being able to manage a number of patients within a given amount of time and provide optimum health services.

Gather data to allow the assessment of the impact of a program on a community.

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.

Plan and administer budgets in social services, covering programmes, equipment and support services.

Monitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.

Plan and monitor the implementation of establishment procedures by operations staff, ensuring the proper and efficient operation of the facility for elderly care in relation to cleaning and laundry services, …

Help vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.

Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this.

Geriatrics is a medical specialty mentioned in the EU Directive 2005/36/EC.

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Geriatrics: Health and Wellbeing of Older Adults

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The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

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An easy approach to professional communication

Stefano Calicchio

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The specific methods and practices used in providing care to people with physical, intellectual and learning disabilities.

The physical, mental, and social needs of frail, older adults.

The methods of pain relief and quality of life improvement for the patients with serious illnesses.

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The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations …

The range of strategies and approaches utilised in the identification, termination, and prevention of instances of elder abuse. This incudes understanding of the methods and procedures used to recognise instances …

Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.

Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.

Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and …

Help service users with mobility problems and other physical disabilities such as incontinence, assisting in the use and care of aids and personal equipment.

Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate …

Assess the condition of an older patient and decide if he or she needs assistance in taking care of him- or herself to eat or to bathe and in meeting …

Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, …

Establish and maintain the trust and confidence of the client, communicating in an appropriate, open, accurate and straightforward way and being honest and reliable.

Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are …

Plan best allocation and utilisation of space and resources, or re-organise current premises.

Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

Carry out assessment and recruitment of personnel for the production.

Provide support to individuals in determining the skills they need in they everyday lives and help them in their skills development.

Actively involve others who are significant to service users, communicating with them appropriately and taking their roles into account.

Design and promote activities to meet customer demand and generate revenue.

Help elderly people in their physical, mental, and social needs.