Front Of House Manager Production & Specialised Services Managers
SaveWhat Does a Front Of House Manager Do?
Front of house managers are responsible for those areas of a live event venue that are accessible to the public. They make sure interaction with the customers or visitors goes smoothly and professionally. Front of house managers are responsible for ticket sales, any refreshments, and make sure spaces accessible to the public are set out properly. They interact with the venue manager and the stage manager.
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Labour Legislation
Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
These are common skills for this role, based on a European framework. Requirements vary between jobs, including in the UK. Real-world experience matters more than ticking every box - use this as a guide, not a checklist.
Skills You Need to Become a Front Of House Manager
Essential Skills
Essential Skills
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EssentialLabour Legislation knowledge
Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
Recommended Books
1 book -
EssentialCarry Out End Of Day Accounts skill
Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.
Course recommendations coming soon.
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EssentialEnsure Health And Safety Of Visitors skill
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
Course recommendations coming soon.
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EssentialManage A Team skill
Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and …
Course recommendations coming soon.
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EssentialManage Staff skill
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …
Course recommendations coming soon.
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EssentialPrevent Fire In A Performance Environment skill
Take steps to prevent fire in a performance environment. Make sure the space complies with fire safety rules, with sprinklers and fire extinguishers installed where necessary. Make sure staff are …
Course recommendations coming soon.
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EssentialPromote Health And Safety skill
Promote the importance of a safe working environment. Coach and support staff to participate actively in the continuous development of a safe working environment.
Course recommendations coming soon.
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EssentialAssess Cleanliness Of Areas skill
Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.
Course recommendations coming soon.
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EssentialMonitor Guest Access skill
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
Course recommendations coming soon.
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EssentialMonitor Ticketing skill
Keep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.
Course recommendations coming soon.
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EssentialNegotiate Health And Safety Issues With Third Parties skill
Consult, negotiate and agree on potential risks, measures and safety procedures with third parties.
Course recommendations coming soon.
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EssentialReact To Emergency Situations In A Live Performance Environment skill
Assess and react to an emergency (fire, threat, accident or another calamity), alerting emergency services and taking appropriate measures to safeguard or evacuate workers, participants, visitors or audience according to …
Course recommendations coming soon.
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EssentialSupervise Event Staff skill
Select, train and supervise volunteers and support staff required for events.
Course recommendations coming soon.
Optional Skills (3 of 3 displayed)
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OptionalHandle Customer Complaints skill
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Course recommendations coming soon.
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OptionalPerform First Fire Intervention skill
Intervene in the case of a fire in order to extinguish the fire or limit the effects pending the arrival of emergency services according to training and procedures.
Course recommendations coming soon.
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OptionalProvide First Aid skill
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
Course recommendations coming soon.