Head Waiter/head Waitress Personal Service Workers

Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist …

Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.

Welcome guests in a friendly manner in a certain place.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …

Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

Ensure all employees are providing excellent customer service in accordance to company policy.

Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.

Organise menus taking into account the nature and style of the establishment, client feedback, cost and the seasonality of ingredients.

Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …

Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

Plan staff time and shifts to reflect the demands of the business.

Keep delivered kitchen supplies for future use safely and hygienically according to guidelines.

Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving …

Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.

Use the mastery of foreign languages orally or written in the hospitality sector in order to communicate with colleagues, customers or guests.

Help VIP-guests with their personal orders and requests.

Perform great attention to all steps in the creation and the presentation of a qualitative product.

Inform staff on changes to the menus to ensure they have a good understanding of the dishes, their ingredients and possible allergens.

Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.

Control the menu in order to ensure that prices are correct and up-to-date.

Guarantee that plates, cutlery and glassware are clean, polished and in good condition.

Apply standard opening and closing procedures for a bar, a store, a restaurant or a marketplace.

Control table settings in order to ensure a correct table setup, including cutlery and glassware.

Oversee the entire process of running the restaurant establishment such as managing employees and the mise-en-place.

Oversee stock levels, paying attention to expiry dates to diminish stock loss.

Oversee that the billing procedure after a service is handled correctly.

Oversee the activities of the employees working in shifts in order to ensure continuous operations.

The varieties of sparkling wines and their match with food products.

Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.

Evaluate how much stock is used and determine what should be ordered.

Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

Instruct customers about origins, characteristics, differences in flavours and blends of coffee products.

Instruct customers about origins, characteristics, differences in flavours and blends of tea products.

Guarantee coordination and supervision of cleaning and maintenance of kitchen equipment.