Hospitality Establishment Receptionist Customer Services Clerks

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Welcome guests in a friendly manner in a certain place.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product …

Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …

Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

Handle arrivals, guest's luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.

Handle departures, guest's luggage, client's check-out in line with company standards and local legislation ensuring high levels of customer service.

Clarify guests' accommodation facilities and demonstrate and show how to use them.

Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.

Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.

Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.

Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.

Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.

Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.

Develop methods and strategies to ensure maximum customer privacy.

Accept room service orders and redirect them to the responsible employees.

Make sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational procedures.

Instruct the reception staff in order to make sure the staff can execute their tasks adequately, efficiently and according to guidelines.