Human Resources Manager Administrative & Commercial Managers
SaveWhat Does a Human Resources Manager Do?
Human resources managers plan, design and implement processes related to the human capital of companies. They develop programs for recruiting, interviewing, and selecting employees based on a previous assessment of the profile and skills required in the company. Moreover, they manage compensation and development programs for the company's employees comprising trainings, skill assessment and yearly evaluations, promotion, expat programs, and general assurance of the well-being of the employees in the workplace.
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Where Do I Start?
Human Resources Department Processes
The different processes, duties, jargon, role in an organisation, and other specificities of the human resources department within an organisation such as recruitment, pension systems, and personnel development programs.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Human Resources Manager
Essential Skills
Essential Skills
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EssentialHuman Resources Department Processes knowledge
The different processes, duties, jargon, role in an organisation, and other specificities of the human resources department within an organisation such as recruitment, pension systems, and personnel development programs.
Recommended Books
1 book -
EssentialHuman Resource Management knowledge
The function in an organisation concerned with the recruitment of employees and the optimisation of employee performance.
Recommended Books
5 books -
EssentialEmployment Law knowledge
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
Recommended Books
5 books -
EssentialLabour Legislation knowledge
Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
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EssentialOutplacement knowledge
The services provided to employees by organisations and institutions to help them find new employment.
Recommended Books
1 book -
EssentialApply Company Policies skill
Apply the principles and rules that govern the activities and processes of an organisation.
Course recommendations coming soon.
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EssentialComply With Legal Regulations skill
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
Course recommendations coming soon.
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EssentialCoordinate Operational Activities skill
Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives.
Course recommendations coming soon.
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EssentialHandle Conflicts skill
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
Course recommendations coming soon.
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EssentialIdentify With The Company's Goals skill
Act for the benefit of the company and for the achievement of its targets.
Course recommendations coming soon.
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EssentialManage Budgets skill
Plan, monitor and report on the budget.
Course recommendations coming soon.
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EssentialManage Payroll skill
Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.
Course recommendations coming soon.
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EssentialMonitor Company Policy skill
Monitor the company's policy and propose improvements to the company.
Course recommendations coming soon.
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EssentialNegotiate Employment Agreements skill
Find agreements between employers and potential employees on salary, working conditions and non-statutory benefits.
Course recommendations coming soon.
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EssentialPlan Medium To Long Term Objectives skill
Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
Course recommendations coming soon.
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EssentialTrack Key Performance Indicators skill
Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.
Course recommendations coming soon.
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EssentialDevelop Employee Retention Programs skill
Plan, develop, and implement programs aimed at keeping the satisfaction of the employees in the best levels. Consequently, assuring the loyalty of employees.
Course recommendations coming soon.
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EssentialDevelop Training Programmes skill
Design programmes where employees or future employees are taught the necessary skills for the job or to improve and expand skills for new activities or tasks. Select or design activities …
Course recommendations coming soon.
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EssentialEvaluate Training skill
Assess the realisation of the training's learning outcomes and goals, the quality of teaching, and give transparent feedback to the trainers and trainees.
Course recommendations coming soon.
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EssentialIdentify Necessary Human Resources skill
Determine the number of employees needed for the realisation of a project and their allocation in the creation, production, communication or administration team.
Course recommendations coming soon.
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EssentialNegotiate With Employment Agencies skill
Establish arrangements with employment agencies to organise recruiting activities. Maintain communication with these agencies in order to ensure efficient and productive recruitment with high potential candidates as an outcome.
Course recommendations coming soon.
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EssentialOrganise Staff Assessment skill
Organising the overall assessment process of the staff.
Course recommendations coming soon.
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EssentialPromote Gender Equality In Business Contexts skill
Raise awareness and campaign for the equalisation between the sexes by the assessment of their participation in the position and the activities carried out by companies and businesses at large.
Course recommendations coming soon.
Optional Skills (5 of 114 displayed)
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OptionalPersonnel Management knowledge
The methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuring …
Recommended Books
5 books -
OptionalProject Management knowledge
Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.
Recommended Books
4 books -
OptionalCorporate Social Responsibility knowledge
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
Recommended Books
5 books -
OptionalBusiness Management Principles knowledge
Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.
Recommended Books
4 books -
OptionalCommunication knowledge
Exchanging and conveying information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.
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OptionalAdult Education knowledge
Instruction targeted at adult students, both in a recreational and in an academic context, for self-improvement purposes, or to better equip the students for the labour market.
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OptionalOrganisational Structure knowledge
Framework of the different departments within the organisation, as well its people, their roles and responsibilities.
Recommended Books
4 books -
OptionalConsultation knowledge
The theories, methods and concepts related to consultation and communication with clients.
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OptionalLegal Research knowledge
The methods and procedures of research in legal matters, such as the regulations, and different approaches to analyses and source gathering, and the knowledge on how to adapt the research …
Recommended Books
2 books -
OptionalAdvertising Techniques knowledge
The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.
No book recommendations available yet.
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OptionalOrganisational Policies knowledge
The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.
Recommended Books
1 book -
OptionalPrinciples Of Insurance knowledge
Understand the principles of insurance, including third party liability, stock and facilities.
No book recommendations available yet.
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OptionalAudit Techniques knowledge
The techniques and methods that support a systematic and independent examination of data, policies, operations and performances using computer-assisted audit tools and techniques (CAATs) such as spreadsheets, databases, statistical analysis …
No book recommendations available yet.
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OptionalCurriculum Objectives knowledge
The goals identified in curricula and defined learning outcomes.
No book recommendations available yet.
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OptionalLabour Law knowledge
The field of law that is concerned with the regulation of the relationship between employers, employees, trade unions, and the government.
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OptionalFinancial Management knowledge
The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of …
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OptionalAssessment Processes knowledge
Various evaluation techniques, theories, and tools applicable in the assessment of students, participants in a programme, and employees. Different assessment strategies such as initial, formative, summative and self- assessment are …
Recommended Books
1 book -
OptionalGovernment Policy Implementation knowledge
The procedures related to the application of government policies at all levels of public administration.
Recommended Books
1 book -
OptionalGovernment Social Security Programmes knowledge
The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations …
Recommended Books
1 book -
OptionalActuarial Science knowledge
The rules of applying mathematical and statistical techniques to determine potential or existing risks in various industries, such as finance or insurance.
No book recommendations available yet.
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OptionalCompany Policies knowledge
The set of rules that govern the activity of a company.
No book recommendations available yet.
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OptionalCorporate Law knowledge
The legal rules that govern how corporate stakeholders (such as shareholders, employees, directors, consumers, etc) interact with one another, and the responsibilities corporations have to their stakeholders.
No book recommendations available yet.
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OptionalFinancial Markets knowledge
The financial infrastructure which permits trading securities offered by companies and individuals govern by regulatory financial frameworks.
No book recommendations available yet.
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OptionalFinancial Products knowledge
The different types of instruments that apply to the management of cash flow that are available on the market, such as shares, bonds, options or funds.
No book recommendations available yet.
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OptionalInsurance Law knowledge
The law and legislation concerning the policies of transferring risks or losses from one party, the insured, to another, the insurer, in exchange for a periodic payment. This includes the …
No book recommendations available yet.
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OptionalLeadership Principles knowledge
Set of traits and values which guide the actions of a leader with her/his employees and the company and provide direction throughout her/his career. These principles are also an important …
No book recommendations available yet.
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OptionalSocial Security Law knowledge
Legislation concerning the protection of individuals and the provision of aid and benefits, such as health insurance benefits, unemployment benefits, welfare programs and other government-provided social security.
No book recommendations available yet.
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OptionalTeamwork Principles knowledge
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
No book recommendations available yet.
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OptionalTypes Of Insurance knowledge
The various types of risk or loss transfer policies that exist and their characteristics, such as health insurance, car insurance or life insurance.
No book recommendations available yet.
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OptionalConflict Management knowledge
The practices concerning the resolution of conflicts or disputes in an organisation or institution. It encompasses reducing the negative aspects of a conflict and increasing the positive outcomes of it …
Recommended Books
4 books -
OptionalTraining Subject Expertise knowledge
The topic, content and methods of the training, acquired by doing research and following training courses.
Recommended Books
1 book -
OptionalTypes Of Pensions knowledge
The types of monthly sums paid to someone in retirement, such as employment-based pensions, social and state pensions, disability pensions and private pensions.
No book recommendations available yet.
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OptionalAdapt Instruction To Labour Market skill
Identify developments in the labour market and recognise their relevance to the training of students.
Course recommendations coming soon.
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OptionalAdminister Appointments skill
Accept, schedule and cancel appointments.
Course recommendations coming soon.
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OptionalAdvise On Conflict Management skill
Advise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.
Course recommendations coming soon.
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OptionalAdvise On Government Policy Compliance skill
Advise organisations on how they may improve their compliance to the applicable government policies they are required to adhere to, and the necessary steps which need to be taken in …
Course recommendations coming soon.
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OptionalAdvise On Risk Management skill
Provide advice on risk management policies and prevention strategies and their implementation, being aware of different kinds of risks to a specific organisation.
Course recommendations coming soon.
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OptionalAnalyse Financial Risk skill
Identify and analyse risks that could impact an organisation or individual financially, such as credit and market risks, and propose solutions to cover against those risks.
Course recommendations coming soon.
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OptionalAnalyse Insurance Needs skill
Gather information about the insurance needs of a client, and give information and advice about all possible insurance options.
Course recommendations coming soon.
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OptionalAnalyse Insurance Risk skill
Analyse the probability and size of the risk that is to be insured, and estimate the value of movable or immovable property of the client.
Course recommendations coming soon.
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OptionalApply Conflict Management skill
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to …
Course recommendations coming soon.
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OptionalApply Strategic Thinking skill
Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.
Course recommendations coming soon.
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OptionalApply Technical Communication Skills skill
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
Course recommendations coming soon.
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OptionalBuild Business Relationships skill
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Course recommendations coming soon.
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OptionalCoach Employees skill
Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist …
Course recommendations coming soon.
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OptionalConduct Workplace Audits skill
Conduct work site audits and inspections in order to ensure compliance with rules and regulations.
Course recommendations coming soon.
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OptionalCoordinate Educational Programmes skill
Plan and coordinate educational and public outreach programs such as workshops, tours, lectures and classes.
Course recommendations coming soon.
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OptionalCreate Solutions To Problems skill
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …
Course recommendations coming soon.
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OptionalDelegate Activities skill
Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when …
Course recommendations coming soon.
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OptionalDeliver Online Training skill
Provide training by using online technologies, adapting the learning materials, using e-learning methods and communicating online. Instruct virtual classrooms.
Course recommendations coming soon.
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OptionalDevelop Professional Network skill
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal …
Course recommendations coming soon.
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OptionalEnsure Cross-Department Cooperation skill
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
Course recommendations coming soon.
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OptionalEnsure Information Transparency skill
Ensure that required or requested information is provided clearly and completely, in a manner which does not explicitly withhold information, to the public or requesting parties.
Course recommendations coming soon.
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OptionalEstablish Collaborative Relations skill
Establish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both parties.
Course recommendations coming soon.
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OptionalEvaluate Employees skill
Analyse employees' individual performance over a certain time span and communicate own conclusions to the employee in question or higher management.
Course recommendations coming soon.
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OptionalEvaluate Performance Of Organisational Collaborators skill
Evaluate the performance and results of managers and employees considering their efficiency and effectivity at work. Consider personal and professional elements.
Course recommendations coming soon.
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OptionalGather Feedback From Employees skill
Communicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise …
Course recommendations coming soon.
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OptionalGive Constructive Feedback skill
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate …
Course recommendations coming soon.
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OptionalHandle Financial Disputes skill
Handle disputes between individuals or organisations, either public or corporate, which deal with financial matters, accounts, and taxation.
Course recommendations coming soon.
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OptionalHandle Financial Transactions skill
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Course recommendations coming soon.
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OptionalIdentify Policy Breach skill
Identify instances of non-compliance to set plans and policies in an organisation, and take the appropriate course of action by issuing penalties and outlining the changes which need to be …
Course recommendations coming soon.
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OptionalImplement Strategic Planning skill
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
Course recommendations coming soon.
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OptionalInterview People skill
Interview people in a range of different circumstances.
Course recommendations coming soon.
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OptionalLiaise With Managers skill
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Course recommendations coming soon.
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OptionalMaintain Financial Records skill
Keep track of and finalise all formal documents representing the financial transactions of a business or project.
Course recommendations coming soon.
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OptionalMaintain Records Of Financial Transactions skill
Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.
Course recommendations coming soon.
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OptionalManage Contracts skill
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree …
Course recommendations coming soon.
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OptionalManage Financial Risk skill
Predict and manage financial risks, and identify procedures to avoid or minimise their impact.
Course recommendations coming soon.
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OptionalManage Government Policy Implementation skill
Manage the operations of the implementation of new government policies or changes in existing policies on a national or regional level as well as the staff involved in the implementation …
Course recommendations coming soon.
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OptionalManage Stress In Organisation skill
Course recommendations coming soon.
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OptionalMonitor Developments In Field Of Expertise skill
Keep up with new research, regulations, and other significant changes, labour market related or otherwise, occurring within the field of specialisation.
Course recommendations coming soon.
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OptionalMonitor Legislation Developments skill
Monitor changes in rules, policies and legislation, and identify how they may influence the organisation, existing operations, or a specific case or situation.
Course recommendations coming soon.
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OptionalObtain Financial Information skill
Gather information on securities, market conditions, governmental regulations and the financial situation, goals and needs of clients or companies.
Course recommendations coming soon.
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OptionalPresent Reports skill
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
Course recommendations coming soon.
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OptionalPromote Education Course skill
Advertise and market the programme or class to potential students and the education organisation with the aim of maximising registration numbers and allocated budget.
Course recommendations coming soon.
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OptionalPromote Financial Products skill
Inform existing or potential customers about the various financial goods and services that are offered by the company.
Course recommendations coming soon.
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OptionalPromote Human Rights skill
Promote and respect human rights and diversity in light of the physical, psychological, spiritual and social needs of autonomous individuals, taking into account their opinions, beliefs and values, and the …
Course recommendations coming soon.
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OptionalProvide Advice On Breaches Of Regulation skill
Advise on preventive and corrective actions; correct any breaches of or non-compliance with legal regulations.
Course recommendations coming soon.
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OptionalProvide Information On Study Programmes skill
Provide information on the different lessons and fields of study offered by educational institutions such as universities and secondary schools, as well as the study requirements and employment prospects.
Course recommendations coming soon.
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OptionalProvide Support In Financial Calculation skill
Provide colleagues, clients or other parties with financial support for complex files or calculations.
Course recommendations coming soon.
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OptionalRecruit Employees skill
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Course recommendations coming soon.
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OptionalRespond To Enquiries skill
Respond to enquiries and requests for information from other organisations and members of the public.
Course recommendations coming soon.
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OptionalReview Insurance Process skill
Analyse all documentation related to a specific insurance case in order to ensure that the application for insurance or the claims process was handled according to guidelines and regulations, that …
Course recommendations coming soon.
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OptionalSet Organisational Policies skill
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Course recommendations coming soon.
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OptionalShow Diplomacy skill
Deal with people in a sensitive and tactful way.
Course recommendations coming soon.
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OptionalSupervise Staff skill
Oversee the selection, training, performance and motivation of staff.
Course recommendations coming soon.
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OptionalSynthesise Financial Information skill
Collect, revise and put together financial information coming from different sources or departments in order to create a document with unified financial accounts or plans.
Course recommendations coming soon.
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OptionalTolerate Stress skill
Course recommendations coming soon.
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OptionalTrace Financial Transactions skill
Observe, track and analyse financial transactions made in companies or in banks. Determine the validity of the transaction and check for suspicious or high-risk transactions in order to avoid mismanagement.
Course recommendations coming soon.
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OptionalWork With Virtual Learning Environments skill
Incorporate the use of online learning environments and platforms into the process of instruction.
Course recommendations coming soon.
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OptionalWrite Inspection Reports skill
Write the results and conclusions of the inspection in a clear and intelligible way. Log the inspection's processes such as contact, outcome, and steps taken.
Course recommendations coming soon.
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OptionalAdvise On Career skill
Provide personalised help, guidance and information to people in order to make them grow in their careers.
Course recommendations coming soon.
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OptionalAdvise On Organisation Climate skill
Advise organisations on their internal culture and work environment as experienced by employees, and the factors which may influence the behaviour of employees.
Course recommendations coming soon.
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OptionalAdvise On Social Security Benefits skill
Advise citizens on government-regulated benefits they are eligible for, such as unemployment benefits, family benefits, and other social security benefits.
Course recommendations coming soon.
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OptionalCalculate Benefits skill
Calculate the benefits which the people connected to the organisation are entitled to, such as employees or retired people, using the information of the person and the interplay between governmental …
Course recommendations coming soon.
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OptionalCommunicate With Beneficiaries skill
Communicate with individuals or organisations who are entitled to receive benefits in the form of funds or other rights in order to obtain information on the procedures, to ensure that …
Course recommendations coming soon.
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OptionalDevelop Corporate Training Programmes skill
Design, create and review new corporate training programmes to meet the developmental demands of a certain organisation. Analyse the efficiency of these educational modules and apply changes to it if …
Course recommendations coming soon.
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OptionalDevelop Financial Products skill
Take into account the performed financial market research and the organisation's objectives in order to develop and oversee the implementation, promotion, and lifecycle of financial products, such as insurance, mutual …
Course recommendations coming soon.
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OptionalDevelop Pension Schemes skill
Develop plans which provide retirement benefits to individuals, taking into account the financial risks for the organisation providing the benefits and the potential difficulties of implementation.
Course recommendations coming soon.
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OptionalDischarge Employees skill
Dismiss employees from their job.
Course recommendations coming soon.
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OptionalEvaluate Benefit Plans skill
Evaluate the financial strain on the organisation which the execution of benefit plans would bring, and assess the efficiency of operations which ensure the beneficiaries receive sufficient benefits. Identify areas …
Course recommendations coming soon.
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OptionalInvestigate Social Security Applications skill
Investigate the eligibility of citizens applying for social security benefits by examining documents, interviewing the citizen, and researching the related legislation.
Course recommendations coming soon.
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OptionalManage Corporate Training Programmes skill
Monitor and regulate the coaching courses offered to organisations for developing the skills of their employees.
Course recommendations coming soon.
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OptionalManage Employee Complaints skill
Manage and respond to employee complaints, in a correct and polite manner, offering a solution when possible or referring it to an authorized person when necessary.
Course recommendations coming soon.
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OptionalManage Pension Funds skill
Manage the sums of money which individuals or organisations pay across a timespan of many years which will ensure they acquire many benefits in retirement. Ensure the amounts paid are …
Course recommendations coming soon.
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OptionalManage Sub-Contract Labour skill
Oversee work and the labourers hired to carry out part or all of the responsibilities of someone else's contract.
Course recommendations coming soon.
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OptionalMonitor Organisation Climate skill
Monitor the work environment and the behaviour of employees in an organisation to assess how the organisation culture is perceived by the employees and identify the factors which influence behaviour …
Course recommendations coming soon.
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OptionalNegotiate Settlements skill
Negotiate with insurance companies and insurance claimants in order to facilitate agreement on a settlement which the insurance company has to provide for the claimant, such as covering repair costs …
Course recommendations coming soon.
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OptionalProfile People skill
Create a profile of someone, by outlining this person's characteristics, personality, skills and motives, often by the use of information obtained from an interview or questionnaire.
Course recommendations coming soon.
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OptionalPromote Inclusion In Organisations skill
Promote diversity and equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive environment.
Course recommendations coming soon.
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OptionalPromote Social Security Programmes skill
Promote government programmes dealing with the provision of aid to individuals in order to gain support for the development and implementation of social security programmes.
Course recommendations coming soon.
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OptionalProtect Employee Rights skill
Assess and handle situations in which the rights set by legislation and corporate policy for employees may be breached and take the appropriate actions in order to protect the employees.
Course recommendations coming soon.
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OptionalSet Inclusion Policies skill
Develop and implement plans which aim to create an environment in an organisation which is positive and inclusive of minorities, such as ethnicities, gender identities, and religious minorities.
Course recommendations coming soon.
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OptionalTeach Corporate Skills skill
Teach the skills necessary for operating in an organisation to the employees of an institution. Educate them on general or technical skills, ranging from computer skills to interpersonal skills.
Course recommendations coming soon.
