ICT Quality Assurance Manager ICT Professionals
SaveWhat Does an ICT Quality Assurance Manager Do?
ICT quality assurance managers establish and operate an ICT quality approach through quality management systems, in compliance with internal and external standards and the organisation's culture. They ensure that the management controls are correctly implemented to safeguard asset, data integrity and operations. They focus on the achievement of quality goals, including the maintenance of the external certification according to quality standards and monitor statistics to forecast quality outcomes.
Resource recommendations may include affiliate links. Learn more
ICT Process Quality Models
The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. It includes models in a lot of ICT areas.
These are common skills for this role, based on a European framework. Requirements vary between jobs, including in the UK. Real-world experience matters more than ticking every box - use this as a guide, not a checklist.
Skills You Need to Become an ICT Quality Assurance Manager
Essential Skills
Essential Skills
-
EssentialICT Process Quality Models knowledge
The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and …
Recommended Books
1 book -
EssentialInternal Risk Management Policy knowledge
The internal risk management policies that identify, assess and prioritise risks in an IT environment. The methods used to minimise, monitor and control the possibility and the impact of disastrous …
No book recommendations available yet.
-
EssentialSoftware Anomalies knowledge
The deviations of what is standard and exceptional events during software system performance, identification of incidents that can alter the flow and the process of system execution.
No book recommendations available yet.
-
EssentialLevels Of Software Testing knowledge
The levels of testing in the software development process, such as unit testing, integration testing, system testing and acceptance testing.
Recommended Books
2 books -
EssentialICT Quality Policy knowledge
The quality policy of the organisation and its objectives, the acceptable level of quality and the techniques to measure it, its legal aspects and the duties of specific departments to …
No book recommendations available yet.
-
EssentialQuality Assurance Methodologies knowledge
Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.
No book recommendations available yet.
-
EssentialQuality Standards knowledge
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
No book recommendations available yet.
-
EssentialComply With Legal Regulations skill
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
Course recommendations coming soon.
-
EssentialEnsure Continuous Preparedness For Audits skill
Ensure constant compliance with standards and requirements, such as keeping certifications up to date and monitoring activities to ensure correct procedures are followed, so that audits can occur smoothly and …
Course recommendations coming soon.
-
EssentialExecute Software Tests skill
Perform tests to ensure that a software product will perform flawlessly under the specified customer requirements, using specialised software tools. Apply software testing techniques and tools in order to identify …
Course recommendations coming soon.
-
EssentialImplement Strategic Planning skill
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
Course recommendations coming soon.
-
EssentialOversee Quality Control skill
Course recommendations coming soon.
-
EssentialPerform Quality Audits skill
Course recommendations coming soon.
-
EssentialSet Quality Assurance Objectives skill
Course recommendations coming soon.
-
EssentialAttend To ICT Systems Quality skill
Ensure correct operations which comply fully with specific needs and outcomes in terms of the development, integration, security and overall management of ICT systems.
Course recommendations coming soon.
-
EssentialProvide Software Testing Documentation skill
Describe software testing procedures to the technical team and the analysis of test outcomes to users and clients in order to inform them about the state and efficiency of software.
Course recommendations coming soon.
Optional Skills (5 of 21 displayed)
-
OptionalAgile Project Management knowledge
The agile project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
Recommended Books
3 books -
OptionalLean Project Management knowledge
The lean project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
-
OptionalICT Security Legislation knowledge
The set of legislative rules that safeguards information technology, ICT networks and computer systems and legal consequences which result from their misuse. Regulated measures include firewalls, intrusion detection, anti-virus software …
No book recommendations available yet.
-
OptionalProcess-based Management knowledge
The process-based management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
Recommended Books
1 book -
OptionalApplication Usability knowledge
The process through which the learnability, efficiency, usefulness and ease of use of a software application can be defined and measured.
No book recommendations available yet.
-
OptionalSystems Development Life-cycle knowledge
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
No book recommendations available yet.
-
OptionalUsability Engineering knowledge
The methods of assessing usability and deriving structured recommendations from the results of an usability test with respect to user needs and behaviours in order to achieve efficient and elegant …
No book recommendations available yet.
-
OptionalData Quality Assessment knowledge
The process of revealing data issues using quality indicators, measures and metrics in order to plan data cleansing and data enrichment strategies according to data quality criteria.
No book recommendations available yet.
-
OptionalICT Project Management Methodologies knowledge
The methodologies or models for planning, managing and overseeing of ICT resources in order to meet specific goals, such methodologies are Waterfall, Incremental, V-Model, Scrum or Agile and using project …
No book recommendations available yet.
-
OptionalDatabase Quality Standards knowledge
Techniques and methods of estimation and evaluation of system quality and overall database quality, as well as the set quality standards and regulations.
No book recommendations available yet.
-
OptionalApply Information Security Policies skill
Implement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.
Course recommendations coming soon.
-
OptionalCoordinate Technological Activities skill
Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.
Course recommendations coming soon.
-
OptionalDefine Data Quality Criteria skill
Course recommendations coming soon.
-
OptionalIdentify Customer Requirements skill
Apply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.
Course recommendations coming soon.
-
OptionalManage Data skill
Administer all types of data resources through their lifecycle by performing data profiling, parsing, standardisation, identity resolution, cleansing, enhancement and auditing. Ensure the data is fit for purpose, using specialised …
Course recommendations coming soon.
-
OptionalTrack Key Performance Indicators skill
Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.
Course recommendations coming soon.
-
OptionalUse Different Communication Channels skill
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Course recommendations coming soon.
-
OptionalDevelop Automated Software Tests skill
Create software test sets in an automated manner, using specialised languages or tools, that can be performed by testing tools in order to save resources, gain efficiency and effectiveness in …
Course recommendations coming soon.
-
OptionalDevelop Information Standards skill
Develop norms or requirements that establish uniform technical criteria, methods, processes and practices in the information management based on professional experience.
Course recommendations coming soon.
-
OptionalDevelop Technological Improvement Strategies skill
Create plans for the development and implementation of strategies which facilitate improvements in technological projects and in the efficiency of the project's procedures, taking into account analyses and relevant regulations.
Course recommendations coming soon.
-
OptionalProvide Technical Training skill
Explain and demonstrate the use of training equipment and system functions.
Course recommendations coming soon.
