Motor Vehicles Specialised Seller Sales Workers

Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

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Introduction to E-Commerce

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Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

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The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

The offered products, their functionalities, properties and legal and regulatory requirements.

Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

Know existing regulations and legal requirements; ensure that all operations remain within legal boundaries.

Latest developments and trends related to the new types of vehicles and vehicle brands on the market.

Practise reasoning and apply simple or complex numerical concepts and calculations.

Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their …

Take in of purchase requests for items that are currently unavailable.

Assemble and prepare goods and demonstrate their functionalities to customers.

Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade …

Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

Control that items put up for sale are correctly priced and displayed and that they function as advertised.

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …

Keep the store tidy and clean by hovering and mopping.

Evaluate how much stock is used and determine what should be ordered.

Register and handle cash transactions by using point of sale register.

Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and …

Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

Refill shelves with merchandise to be sold.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Provide car shoppers of financing options and warranties in order to buy vehicles; prepare all the necessary documentation and arrangements for customer's vehicle insurance.

Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.

Provide advice to customers related to the types of cars for sale, such as engine types and different fuels (hybrids, diesel, electric) and answer questions about gas mileage and the …

Suggest optional services and products to customers, such as vehicle accessories or after-sales services.

Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.

Ensure that vehicles put up for sale are thoroughly checked for technical or minor cosmetic defects.

Contribute to vehicle promotion using various media e.g. websites or newspapers.

Ensure that vehicle delivery documents are made up accurately and on time.

Select appropriate vehicle, carry out test drive and manage follow-up discussion.

Inform customers who consider a trade-in of their used car about their options; discuss all required documents and signatures; negotiate prices.

Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.

Attend auctions to purchase vehicles for resale, taking into account actual market demands.

Order new or second-hand vehicles following business specifications and procedures.

Convince potential customers to purchase vehicle and proactively sell them optional products such as seat protection.