Office Manager Business & Administration Technicians
SaveWhat Does an Office Manager Do?
\ Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
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Where Do I Start?
Office Software
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become an Office Manager
Essential Skills
Essential Skills
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EssentialOffice Software knowledge
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
Recommended Books
2 books -
EssentialCost Management knowledge
The process of planning, monitoring and adjusting the expenses and revenues of a business in order to achieve cost efficiency and capability.
Recommended Books
1 book -
EssentialAnalyse Staff Capacity skill
Evaluate and identify staffing gaps in quantity, skills, performance revenue and surpluses.
Course recommendations coming soon.
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EssentialCreate A Work Atmosphere Of Continuous Improvement skill
Work with management practices such as continuous improvement, preventive maintenance. Pay attention to problem solving and teamwork principles.
Course recommendations coming soon.
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EssentialDelegate Activities skill
Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when …
Course recommendations coming soon.
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EssentialGive Instructions To Staff skill
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
Course recommendations coming soon.
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EssentialMake Improvements To Work Activities skill
Make recommendations for improvements to work activities
Course recommendations coming soon.
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EssentialManage Administrative Systems skill
Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.
Course recommendations coming soon.
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EssentialManage Staff skill
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …
Course recommendations coming soon.
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EssentialPerform Clerical Duties skill
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
Course recommendations coming soon.
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EssentialUse Different Communication Channels skill
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Course recommendations coming soon.
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EssentialUse Office Systems skill
Make appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It includes …
Course recommendations coming soon.
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EssentialWrite Work-related Reports skill
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so …
Course recommendations coming soon.
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EssentialImplement Corporate Governance skill
Apply a set of principles and mechanisms by which an organisation is managed and directed, set procedures of information, control flow and decision making, distribute rights and responsibilities among departments …
Course recommendations coming soon.
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EssentialManage Needs For Stationery Items skill
Watch, analyse, and provide sufficient and required stationery items for business facilities to run operations smoothly.
Course recommendations coming soon.
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EssentialManage Office Appliance Requirements skill
Watch, analyse, and provide the appliances required in offices and business facilities for a smooth running of the operations. Prepare appliances such as communication devices, computers, faxes, and photocopiers.
Course recommendations coming soon.
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EssentialManage Office Facility Systems skill
Keep management and service ability of the various office systems needed for the smooth and daily operation of the office facilities such as internal communication systems, softwares of common use …
Course recommendations coming soon.
Optional Skills (5 of 19 displayed)
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OptionalAccounting Techniques knowledge
The techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.
Recommended Books
3 books -
OptionalContract Law knowledge
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
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OptionalProject Management knowledge
Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.
Recommended Books
1 book -
OptionalFinancial Capability knowledge
Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
No book recommendations available yet.
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OptionalLabour Legislation knowledge
Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
Recommended Books
2 books -
OptionalTax Legislation knowledge
Tax legislation applicable to a specific area of specialisation, such as import tax, government tax, etc.
No book recommendations available yet.
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OptionalTrade Union Regulations knowledge
The compilation of legal agreements and practices for operations of trade unions. Legal scope of trade unions in their quest of protecting the rights and minimum working standards of workers.
No book recommendations available yet.
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OptionalAssess Employees' Capability Levels skill
Evaluate the capabilities of employees by creating criteria and systematic testing methods for measuring expertise of individuals within an organisation.
Course recommendations coming soon.
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OptionalCommunicate With Customers skill
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Course recommendations coming soon.
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OptionalMaintain Contract Administration skill
Keep contracts up to date and organise them according to a classification system for future consultation.
Course recommendations coming soon.
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OptionalManage Accounts skill
Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are …
Course recommendations coming soon.
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OptionalManage Budgets skill
Plan, monitor and report on the budget.
Course recommendations coming soon.
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OptionalPlan Shifts Of Employees skill
Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.
Course recommendations coming soon.
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OptionalPrepare Financial Statements skill
Collect, entry, and prepare the set of financial records disclosing the financial position of a company at the end of a certain period or accounting year. The financial statements consisting …
Course recommendations coming soon.
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OptionalRecruit Employees skill
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Course recommendations coming soon.
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OptionalTrain Employees skill
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving …
Course recommendations coming soon.
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OptionalUse Customer Relationship Management Software skill
Use specialised software to manage company's interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Course recommendations coming soon.
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OptionalDevelop Classification Systems skill
Organise archive or business records; develop classification systems to facilitate access to all information.
Course recommendations coming soon.
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OptionalRevise Drafts Made By Managers skill
Revise drafts made by managers in order to check completeness, accuracy, and formatting.
Course recommendations coming soon.
