Park Guide Personal Service Workers

The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

The range of physical and geographical properties and descriptions of a local area, by street names and not only.

The sightseeing information of a particular touristic site.

Plan, perform and supervise educational activities for a variety of audiences, such as for school children, university students, specialist groups, or members of the public.

Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …

Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.

Administer sensitive personal information on customers securely and discreetly

Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.

Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

Read maps effectively.

Master foreign languages to be able to communicate in one or more foreign languages.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Collect and check all required supplies and equipment before departure.

Collect fees from visitors and group members.

Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.

Administer tour contract details in order to make sure that tourists receive all services included in the tour package.

Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.

Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.

Monitor visitors' touring activities to ensure compliance with legislation and safety practices.

Provide directions and other relevant information to visitors.

Register visitors after greeting them. Distribute any required identification badges or safety devices.

Examine and select points of interest, travel routes and sites to be visited.

Give training to fellow guides and volunteers.

Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.

The characteristics of different species and breeds of animals (relevant to the occupation).

The variety of plants, trees and shrubs and their special characteristics.

The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.

The study of the environmental impact of travel and tourist activities on tour destinations.

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Handbook of Tourism Impacts

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2022

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The methods to maintain the assets (both natural and constructed) of natural areas, including program development and implementation.

Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.

Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.

Provide information and suggested actions relating to the conservation of nature.

Identify and classify crop characteristics. Be able to recognise different types of bulbs by name, graded sizes, field markings and stock markings.

Spark a passion for the natural character of fauna and flora and human interaction with it.

Communicate with doctors in order to solve possible misunderstandings related to prescriptions, indications, etc.

Evaluate and monitor features of nature conservation interest in habitats and sites.