Post Office Counter Clerk Customer Services Clerks

Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Distribute mail correspondence, newspapers, packages and private messages to customers.

Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …

Register and handle cash transactions by using point of sale register.

Sell envelopes, parcels and stamps. Collect cash for these products or electronic transfers.

Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

Recommended Books

2 books

Persuasion Techniques

Craig Mcsloan

2020

Persuasion Skills

John Austin

2021

The financial infrastructure which permits trading securities offered by companies and individuals govern by regulatory financial frameworks.

The different types of instruments that apply to the management of cash flow that are available on the market, such as shares, bonds, options or funds.

The types of monthly sums paid to someone in retirement, such as employment-based pensions, social and state pensions, disability pensions and private pensions.

Consult, advise, and propose solutions with regards to financial management such as acquiring new assets, incurring in investments, and tax efficiency methods.

Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their …

Keep the store tidy and clean by hovering and mopping.

Provide a broad range of financial services to clients such as assistance with financial products, financial planning, insurances, money and investment management.

Inform existing or potential customers about the various financial goods and services that are offered by the company.

Convert valuta from one currency to another at a financial institution such as a bank at the right exchange rate.

Pay pensions and other benefits to customers. Check correctness of documents and make sure the correct amount of cash is given.

File undelivered registered mail. Check identity documents of customers coming to retrieve them. Secure signatures.

Register customers' letters and parcels. Weigh them to make sure they have the correct postage.