Railway Station Manager Production & Specialised Services Managers
SaveWhat Does a Railway Station Manager Do?
Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for buildings and interior equipment. They care for the comfort, service, safety and security of passengers, other clients and the commercial use of buildings. Depending on the size of the station, the number of staff that railway station managers are directly responsible for can be high.
Resource recommendations may include affiliate links. Learn more
Where Do I Start?
Rail Infrastructure
Thoroughly understand the characteristics of railway infrastructure: rail technologies, track gauges, rail signalling, rail junctions, etc.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Railway Station Manager
Essential Skills
Essential Skills
-
EssentialRail Infrastructure knowledge
Thoroughly understand the characteristics of railway infrastructure: rail technologies, track gauges, rail signalling, rail junctions, etc.
Recommended Books
2 books -
EssentialRailway Framework Legislation knowledge
Know and apply railway framework legislation where requirements for railways in the EU are established. Know legislation that applies to the field of cross-border freight transit.
Recommended Books
1 book -
EssentialHealth And Safety Measures In Transportation knowledge
The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.
No book recommendations available yet.
-
EssentialComply With Legal Regulations skill
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
Course recommendations coming soon.
-
EssentialHandle Customer Complaints skill
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Course recommendations coming soon.
-
EssentialHave Computer Literacy skill
Utilise computers, IT equipment and modern day technology in an efficient way.
Course recommendations coming soon.
-
EssentialLead A Team skill
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
Course recommendations coming soon.
-
EssentialMaintain Customer Service skill
Course recommendations coming soon.
-
EssentialMaintain Relationship With Customers skill
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …
Course recommendations coming soon.
-
EssentialMaintain Relationship With Suppliers skill
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Course recommendations coming soon.
-
EssentialUse Different Communication Channels skill
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Course recommendations coming soon.
-
EssentialAssess Railway Operations skill
Review and study existing railroad equipment, facilities, systems and processes in order to improve railway safety and efficiency, increase quality, and reduce costs.
Course recommendations coming soon.
-
EssentialCoordinate Rail Services skill
Effectively manage a team within a variety of rail services such as rail information and communication systems, station and train accessibility, hygiene and cleanliness, safety, security, disruption and incident investigation, …
Course recommendations coming soon.
-
EssentialEnforce Railway Safety Regulations skill
Promote and enforce safety procedures and EU regulations to ensure that railway safety is generally maintained and continuously improved, taking into consideration the development of European legislation.
Course recommendations coming soon.
-
EssentialEngage With Rail Stakeholders skill
Maintain regular contact with stakeholders including railroad networks, other train companies, local authorities, service partners, rail passenger forums, retail outlets etc. in order to permanently ensure a smooth rail service.
Course recommendations coming soon.
-
EssentialFollow-Up Actions Resulting From Railway Facilities Inspections skill
Follow-up actions resulting from inspection into railway facilities and the identification of malfunctions or discrepancies in station platforms, vending machines, station kiosks, railway vehicles, and other railroad facilities.
Course recommendations coming soon.
-
EssentialHandle Incidents skill
Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.
Course recommendations coming soon.
-
EssentialImprove Rail Service Delivery skill
Responsible for planning and implementing new ways of improving train service delivery to ensure the best possible customer experience at all times.
Course recommendations coming soon.
-
EssentialOperate Railway Communication Systems skill
Operate railway communication systems; make announcements over the public address system or communicate with central train administration.
Course recommendations coming soon.
-
EssentialTrack Train Delays skill
Identify train delays; ensure movement of priority trains; coordinate protection of wide/high loads or special railway operations.
Course recommendations coming soon.
-
EssentialWork In A Rail Transport Team skill
Work confidently within a group in rail transport services, in which each individual has their own responsibility in working towards a common goal such as a good interaction with the …
Course recommendations coming soon.