Social Services Manager Production & Specialised Services Managers

Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.

Recommended Books

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Service Management Study Guide

Cybellium

2024

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Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

The prescribed legislative and regulatory requirements in the social sector.

The human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.

The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods …

Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing …

Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.

Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

Work in accordance with management and organisational principles and values focusing on human rights and social justice.

Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and …

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

Communicate professionally and cooperate with members of the other professions in the health and social services sector.

Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

Act according to policy and legal requirements in providing social services.

Develop proposals and take appropriate decisions taking into account economic criteria.

Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate …

Cooperate with people in other sectors in relation to social service work.

Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

Take the lead in the practical handling of social work cases and activities.

Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, …

Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

Initiate fundraising activities managing the place, teams involved, causes and budgets.

Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …

Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.

Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public.

Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.

Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in …

Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.

Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

Review social service plans, taking service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

Establish social projects aimed at community development and active citizen participation.

Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.

Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to …

Gather data to allow the assessment of the impact of a program on a community.

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.

Plan and administer budgets in social services, covering programmes, equipment and support services.

Monitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.

Help vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.

Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this.

The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

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Responsible Business in a Changing World

Belén Díaz Díaz, Nichola…

2020

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Strategic Corporate Social Responsibility

Debbie Haski-Leventhal

2025

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Corporate Social Responsibility and Governance

Panagiotis Dimitropoulos…

2022

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Corporate Social Responsibility for Sustainable Tourism

Xavier Font, Jennifer Ly…

2020

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Geriatrics is a medical specialty mentioned in the EU Directive 2005/36/EC.

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Establishing a Geriatric Service

Davis Coakley

2024

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Geriatrics: Health and Wellbeing of Older Adults

Mason Button

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Health Care of the Elderly

Tom Arie

2022

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The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of …

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Financial Management

Dr. Meenakshi Rathi, Jyo…

2023

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The specific methods and practices used in providing care to people with physical, intellectual and learning disabilities.

The procedures of pre-hospital care for medical emergencies, such as first aid, resuscitation techniques, legal and ethical issues, patient assessment, trauma emergencies.

The processes used to prevent pollution: precautions to pollution of the environment, procedures to counter pollution and associated equipment, and possible measures to protect the environment.

Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.

Understand the developments and the development needs of children and young persons, observing the behaviour and the attachment relationships in order to detect developmental delay.

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Handbook of Adolescent Development

Sandy Jackson, Luc Gooss…

2020

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Child and Adolescent Development in Context

Tara L. Kuther

2026

Theories of Adolescent Development

Barbara M. Newman, Phili…

2020

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APA Handbook of Adolescent and Young Adult Development

Lisa J. Crockett, Gustav…

2022

Child and Adolescent Development in Cultural Context

Jennifer E. Lansford, Do…

2021

The methods of pain relief and quality of life improvement for the patients with serious illnesses.

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The Oxford Textbook of Palliative Social Work

Terry Altilio, Shirley O…

2022

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Handbook of Psychiatry in Palliative Medicine

Harvey Max Chochinov, Wi…

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Oxford Textbook of Palliative Medicine

Nathan I. Cherny, Marie …

2021

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Oxford Handbook of Palliative Care

Max Watson

2026

Framework of legislation and practice meant to prevent and protect children from abuse and harm

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Oxford Handbook of Child Protection Systems

Jill Duerr Berrick, Neil…

2023

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International Handbook of Child Protection Systems

Jill Duerr Berrick

2022

The techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.

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Analysing Financial Performance

Nic La Rosa

2020

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The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

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An easy approach to professional communication

Stefano Calicchio

2020

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The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations …

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Ewles and Simnett's Promoting Health: A Practical Guide - E-Book

Angela Scriven, Gareth M…

2023

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The physical, mental, and social needs of frail, older adults.

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Innovations in Older Adult Care and Health Service Management: A Focus on China

Madhan Balasubramanian, …

2024

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Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

The methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuring …

Be familiar with European and National legislation regarding the risk of pollution.

The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.

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Organisations and Management in Social Work

Mark Hughes, Michael Wea…

2021

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The set of rules that govern the activity of a company.

The procedures related to the application of government policies at all levels of public administration.

The structure and function of health care services.

The different organisations involved in law enforcement, as well as the laws and regulations in law enforcement procedures.

The discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.

The regulations and legislation concerning the construction, maintenance and allocation of public housing facilities.

Legislation concerning the protection of individuals and the provision of aid and benefits, such as health insurance benefits, unemployment benefits, welfare programs and other government-provided social security.

The range of strategies and approaches utilised in the identification, termination, and prevention of instances of elder abuse. This incudes understanding of the methods and procedures used to recognise instances …

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Advances in Elder Abuse Research

Amanda Phelan

2020

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The operation of the necessary tools and equipment used in flood damage and remediation activities, such as pumping flooded properties.

The social and cultural contexts of individuals` behaviours, and the impact on their health within their social and cultural context.

Provide relevant recommendations following the conclusion of an investigation; ensure that recommendations are duly considered and where appropriate acted upon.

Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and …

Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to …

Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.

Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.

Systematically apply a step-by-step problem-solving process in providing social services.

Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.

Evaluate the different aspects of development needs of children and young people.

Help service users with mobility problems and other physical disabilities such as incontinence, assisting in the use and care of aids and personal equipment.

Establish affectionate and long-lasting relationships with local communities, e.g. by organising special programms for kindergarden, schools and for dissabled and older people, raising awareness and receiving community appreciation in return.

Use verbal and non-verbal communication and communicate through writing, electronic means, or drawing. Adapt your communication to children and young people`s age, needs, characteristics, abilities, preferences, and culture.

Induce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.

Coordinate rescue missions during the event of a disaster or during an accident, ensure that all possible methods are being used to ensure the safety of the people being rescued, …

Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …

Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when …

Compose procedures outlining specific actions to be taken in the event of an emergency, taking into account all the risks and dangers that could be involved, ensuring that the plans …

Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal …

Ensure compliance with legislation and company procedures in respect of health and safety in the workplace and public areas. Ensure awareness and compliance with all company policies in relation to …

Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.

Ensure that the necessary equipment is provided, ready and available for use before start of procedures.

Ensure that required or requested information is provided clearly and completely, in a manner which does not explicitly withhold information, to the public or requesting parties.

Ensure the laws are followed, and where they are broken, that the correct measures are taken to ensure compliance to the law and law enforcement.

Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.

Establish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both parties.

Assess the condition of an older patient and decide if he or she needs assistance in taking care of him- or herself to eat or to bathe and in meeting …

Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.

Perform activities with children according to their physical, emotional, intellectual and social needs by using appropriate tools and equipment that facilitate interaction and learning activities.

Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to …

Maintain the liaison and exchange of information with regional or local authorities.

Maintain the required logbooks according to practice and in established formats.

Establish and maintain cordial working relationships with peers in different governmental agencies.

Inform children`s parents of the activities planned, program`s expectations and children`s individual progress.

Maintain good relations with representatives of the local scientific, economic and civil society.

Establish and maintain the trust and confidence of the client, communicating in an appropriate, open, accurate and straightforward way and being honest and reliable.

Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are …

Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.

Plan, monitor and report on the budget.

Promote the prevention, early detection, and management of children`s problems, focusing on developmental delays and disorders, behavioural problems, functional disabilities, social stresses, mental disorders including depression, and anxiety disorders.

React quickly in case of emergency and set planned emergency procedures in motion.

Manage the operations of the implementation of new government policies or changes in existing policies on a national or regional level as well as the staff involved in the implementation …

Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

Hire and train employees to increase their value to the organisation. This includes a range of human resources activity, developing and implementing policies and processes to create an employee-supportive work …

Practice social care and social work in a lawful, safe and effective way according to standards.

Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific …

Plan best allocation and utilisation of space and resources, or re-organise current premises.

Plan the social service process, defining the objective and considering the methods of implementation, identifying and accessing available resources, such as time, budget, personnel and defining indicators to evaluate the …

Display results, statistics and conclusions to an audience in a transparent and straightforward way.

Understand safeguarding and what should be done in cases of actual or potential harm or abuse.

Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.

Identify root causes of problems and submit proposals for effective and long-term solutions.

Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

Carry out assessment and recruitment of personnel for the production.

Examine the extent of the damage and consequences when an incident causes pollution, and report it to the relevant institution following pollution reporting procedures.

Act as representative of the institution, company or organisation to the outside world.

Respond to enquiries and requests for information from other organisations and members of the public.

Plan staff time and shifts to reflect the demands of the business.

Keep the children under supervision for a certain period of time, ensuring their safety at all times.

Provide an environment that supports and values children and helps them to manage their own feelings and relationships with others.

Provide support to individuals in determining the skills they need in they everyday lives and help them in their skills development.

Test policies and strategies related to risk and safety management and procedures, such as testing evacuation plans, safety equipment, and carrying out drills.

Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving …

Advise citizens on government-regulated benefits they are eligible for, such as unemployment benefits, family benefits, and other social security benefits.

Communicate with social service users and social services providers in foreign languages, according to their needs.

Communicate through the help of an interpreter to facilitate verbal communication and cultural mediation.

Communicate on the youth's behaviour and welfare with parents, schools and other people in charge of the youth's upbringing and education.

Actively involve others who are significant to service users, communicating with them appropriately and taking their roles into account.

Understand, apply and follow safeguarding principles, engage professionally with children and work within the boundaries of personal responsibilities.

Coordinate care for patient groups, being able to manage a number of patients within a given amount of time and provide optimum health services.

Coordinate the firefighters' work with the activities of the emergency medical services and of the police.

Develop a specific concept that describes the educational principles on which the organisation is based, and the values and behaviour patterns it advocates.

Develop programmes and policies which aim to protect citizens and grant them rights, such as unemployment and family benefits, as well as to prevent their misuse of government-provided aid.

Educate communities, organisations, or individuals on risk management and emergency response, such as how to develop and implement prevention and reaction strategies, and educate on emergency policies specific to the …

Investigate the eligibility of citizens applying for social security benefits by examining documents, interviewing the citizen, and researching the related legislation.

Manage the overall health, safety and sustainability policies and their application on an organisation wide scale.

Design and promote activities to meet customer demand and generate revenue.

Plan and monitor the implementation of establishment procedures by operations staff, ensuring the proper and efficient operation of the facility for elderly care in relation to cleaning and laundry services, …

Prepare equipment and facilities for the session ensuring compliance with industry and national guidelines for normal operating procedures. Plan timings and sequences for the session.

Help elderly people in their physical, mental, and social needs.