Specialised Seller Sales Workers

Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

Recommended Books

1 book

Introduction to E-Commerce

Zheng Qin, Guolong Wang,…

2025

Preview

Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

The offered products, their functionalities, properties and legal and regulatory requirements.

Practise reasoning and apply simple or complex numerical concepts and calculations.

Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their …

Take in of purchase requests for items that are currently unavailable.

Assemble and prepare goods and demonstrate their functionalities to customers.

Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade …

Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

Control that items put up for sale are correctly priced and displayed and that they function as advertised.

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …

Keep the store tidy and clean by hovering and mopping.

Evaluate how much stock is used and determine what should be ordered.

Register and handle cash transactions by using point of sale register.

Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

Refill shelves with merchandise to be sold.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Nutritional information such as vitamins and energy pills related to a specific sporting activity.

Recommended Books

5 books

The Complete Guide to Sports Nutrition (9th Edition)

Anita Bean

2022

Preview

Sports Nutrition

Sports and Human Perform…

2025

Sports Nutrition for Health Professionals

Natalie Digate Muth, Sab…

2025

Preview

Practical Applications in Sports Nutrition

Heather Hedrick Fink, Al…

2023

Preview

Nutrition for Sport, Exercise, and Health

Marie Spano, Laura Krusk…

2023

Preview

The proper conditions and methods to store food to keep it from spoiling, taking into account humidity, light, temperature and other environmental factors.

The legal boundaries, codes of professional conduct, national and EU regulatory frameworks and legal procedures of working with animals and living organisms, ensuring their welfare and health.

Recommended Books

1 book

Routledge Handbook of Animal Welfare

Andrew Knight, Clive Phi…

2022

Preview

The study of sound, its reflection, amplification and absorption in a space.

Understand electrical engineering, a field of engineering that deals with the study and application of electricity, electronics, and electromagnetism.

The methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.

The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.

Recommended Books

2 books

Learn Microsoft Office 2019

Linda Foulkes

2020

Preview

Office 365 All-in-One For Dummies

Peter Weverka, Matt Wade

2021

Preview

Characteristics and insights of video-games in order to advise customers accordingly.

Recommended Books

1 book

Understanding Video Games

Simon Egenfeldt-Nielsen,…

2024

Latest developments in the video-games industry.

Recommended Books

1 book

The Video Games Textbook

Brian J. Wardyga

2023

Preview

The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.

Aspects of how different animal species are fed and provided water. Different types of animal food, the quality criteria for animal food and methods to feed and give water to …

The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

A variety of sources cosmetics are composed of ranging from crushed insects to rust.

The purpose, organisation and management of cultural projects and related fundraising actions.

Woven, non-woven, knitted fabrics and netting fabrics, technical fabrics such as Gore-Tex and Gannex.

Materials and processes involved in creating jewellery items like earrings, necklaces, rings, brackets, etc.

Categories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.

Possess an understanding of different sporting events and conditions that can affect a result.

The information regarding latest results, competitions and events in the sporting industry.

Categories and age limits of games and toys.

Types of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.

The techniques used to prepare processed food products such as meat, cheese, etc.

Recommended Books

2 books

Essentials of Thermal Processing

Gary Tucker, Susan Feath…

2021

Preview

Advances in Meat Processing Technologies: Modern Approaches to Meet Consumer Demand

Daneysa L. Kalschne, Mar…

2020

Preview

Key characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.

Recommended Books

1 book

Diamonds

Renee Newman

2021

The temperature at which certain products are to be kept for consumption.

Recommended Books

1 book

Cold Chain Management

Myo Min Aung, Yoon Seok …

2022

Preview

The legal regulations that govern a specific commercial activity.

Recommended Books

1 book

Principles of Commercial Law

Austen-Baker, Richard, A…

2022

Preview

The characteristiques, components and matching techniques of chemical colorants used in the food industry.

Recommended Books

1 book

Handbook of Natural Colorants

Thomas Bechtold, Avinash…

2023

Preview

The techniques, design rules and trends applicable to interior decoration in a private home.

Recommended Books

1 book

The Art of Interior Decoration

GRACE. WOOD, Emily Burba…

2025

Legal regulations and requirements in the field of selling, buying, handling and storing ammunition.

Recommended Books

1 book

Law and the Arms Trade

Laurence Lustgarten

2020

Preview

Potential allergies and adverse reactions to substances or ingredients contained in cosmetic products.

The history of art and artists, the artistic trends throughout centuries and their contemporary evolutions.

A form of literary criticism in which a book is analyzed based on content, style, and merit in order to assist customers in their choices of books.

Development, manufacturing requirements, properties and evaluation of braided fabrics.

Variations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.

Equipment required for handling building materials in all stages of construction, from foundation work to external and internal finish.

The products, brands and suppliers active in the construction field.

Suppliers, products and brands in the cosmetic industry.

The study of electric energy, more specifically electron, control and its prominent principles regarding integrated circuits and electrical systems.

Types of sporting, fitness and recreational equipment and sporting supplies and their characteristics.

The processes which allow the identification and classification of fish.

The different ways of combining flowers and plants, according to ornamental techniques.

The offered flower and plant products, their functionalities, properties and legal and regulatory requirements.

Footwear components both for uppers (vamps, quarters, linings, stiffeners, toe puffs etc.) and bottoms (soles, heels, insoles etc.). Ecological concerns and the importance of recycling. Selection of suitable materials and …

Major brands, manufacturers and products available on the footwear market including the different types of shoes, components and materials used.

The characteristics, components, advantages and limitations of a wide range of materials used in footwear production: leather, leather substitutes (synthetics or artificial materials), textile, plastic, rubber etc.

The latest trends and manfacturers in the furniture industry.

Different tools and brands in the hardware industry such as power tools.

The dynamic relationship of human structure and function and the muscosceletal, cardiovascular, respiratory, digestive, endocrine, urinary, reproductive, integumentary and nervous systems; normal and altered anatomy and physiology throughout the human …

The characteristics, uses and operations of various hardware products such as printers, screens, and laptops.

The characteristics, use and operations of various software products such as computer programmes and application software.

Manufacturer's instructions required to install audio and video equipment, as specified in the user's manual.

Varieties and functionalities of interior materials and pieces of furniture, equipment and fixtures.

Different musical styles and genres such as blues, jazz, reggae, rock, or indie.

The field and characteristics of recreational activities for customers.

The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.

The major players on the telecommunications market such as organisations manufacturing and distributing telephone terminal equipment, mobile devices, accessibility, and network security.

Major textile manufacturers on the market of various brands and materials.

Safety instructions of games and toys, according to the materials they are composed of.

Types of small weapons, such as pistols and machine guns, their functionality, various types of ammunition and position on the market.

Types and brands of audiological equipment and accessories for audiometers and hearing tests, foam tips, bone conductors, etc.

Field of information which distinguishes the nature and different types of toy materials, such as wood, glass, plastic, steel, etc.

Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

Cultivation of flowers and ornamental plants including houseplants and pot plants.

Recommended Books

3 books

Floriculture

Mani Devar

2024

Preview

Floriculture: Principles and Practices

Violet Dalton

2021

The Florists' Manual

William Scott

2023

Textile measurement units, such as mommes, thread count (the degree of coarseness of a fabric), picks per inch (PPI) and ends per inch (EPI).

Recommended Books

2 books

Textile Calculations;

American School of Corre…

2023

Calculations in Yarns and Fabrics

Bradbury F (Fred)

2023

The manufacturer's instructions needed to install household devices such as washing machines, dishwashers, refrigerators etc.

Recommended Books

1 book

Black & Decker The Book of Home How-to, Updated 3rd Edition

Editors of Cool Springs …

2025

Preview

The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.

The various typologies and forms of faces in order to advise customers on the most suitable types of glasses.

The varieties, characteristics and structural and functional features of plants, depending on their habitat.

Major suppliers, brands and products involved in the clothing industry.

Sizes of clothing items in order to make appropriate suggestions to customers.

The components, nutrients, vitamins, and composition of the ingredients to make bakery and farinaceous products.

The different types and varieties of fish on the market.

The specific principles and techniques used in order to determine the approapriate level of inventory required.

The way to maintain the quality of leather products, the product types and their effects.

Know existing regulations and legal requirements; ensure that all operations remain within legal boundaries.

The selling techniques to attract customers and increase sales.

Latest developments and trends related to the new types of vehicles and vehicle brands on the market.

Components and nutrients of confectionery products required to identify possible allergens.

The characteristics of devices and suppliers in the orthopaedic devices field.

The major diseases that can affect pets and their prevention.

The variety of products used to treat and invigorate plants such as fertilizers, sprayers, etc.

Have knowledge of the correct operation and maintenance of sporting equipment.

Latest developments in textile fabrics and textile methods.

Different brands of tobacco products on the market.

Latest developments in the games and toys industry.

New developments and trends in the world of fashion.

Various types of orthopaedic supplies such as braces and arm supports, used for physical therapy or physical rehabilitation.

The various types, ranges, styles and subject matter of the written press such as magazines, journals and newspapers.

Rare vinyl records and record labels.

Brands, suppliers and different materials available on the market in the wall and floor coverings industry.

Reshape jewellery mountings.

Provide information to customers on how to feed and care for pets, appropriate food choices, vaccination needs, etc.

Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal …

Provide advice to customers on how to apply various cosmetic products such as lotions, powders, nail polish or creams.

Be able to stay up to date on the latest styles, attending fashion shows and review fashion/clothing magazines and manuals, analysing the past and present fashion trends in areas such …

Adhere to standards of hygiene and safety established by respective authorities.

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems …

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Design decorative food displays by determining how food is presented in the most attractive way and realising food displays in order to maximise revenue.

Cut textiles fitting to customers' desires and needs.

Generate promotional material and collaborate in the production of promotional text, videos, photos, etc. Keep previous promotional material organised.

Estimate the total cost for the maintenance of watches or pieces of jewellery.

Assess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.

Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in …

Follow material developments and trends within a specific sport. Keep up-to-date about athletes, gear and equipment manufacturers.

Give advice on the matching of food with wine, the different types of wines, the production processes, about the character of the wine, harvest, type of grape and other related …

Handle the delivery and assemble the furniture and other goods, according to customer's needs and preferences.

Administer sensitive personal information on customers securely and discreetly

Properly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.

Utilise computers, IT equipment and modern day technology in an efficient way.

Perform routine maintenance tasks on audiovisual equipment as well as minor repairs, such as replacing parts and calibrating the instruments, on equipment used in processing sound and images.

Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

Be able to measure yarn length and mass to assess fineness of roving, sliver and yarn in different measuring systems.Also able to convert into the various numbering system such as …

Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.

Provide customers with advice and beauty tips for creating a new look.

Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and …

Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

Contact the patient`s health insurance company and submit the appropriate forms with information on the patient and treatment.

Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …

Work together with museum or any art facility staff to develop and promote its events and programme.

Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.

Recommend and provide advice on cosmetic products based on the customer's personal preferences and needs and on the different product types and brands available.

Make jewellery repairs, such as enlarging or reducing ring sizes, soldering pieces of jewellery back together, and replacing broken or worn-out clasps and mountings.

Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

Sell pieces of furniture in accordance to the client's personal preferences and needs.

Sell household devices and goods such as microwaves, blenders and kitchen supplies in accordance to the client's personal preferences and needs.

Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.

Master foreign languages to be able to communicate in one or more foreign languages.

Persuade customers to buy additional or more expensive products.

Purchase antique items such as pottery, furniture and memorabilia, in order to resell them.

Perform small adjustments to various computers by adding components.

Make small alterations to clothes, fitted to the customer's needs.

Alter sporting equipment, e.g. racquet stringing, ski waxing, etc.

Design flyers, posters and brochures to announce new book releases; display promotional material in store.

Advertise and promote the venue or centre to increase usage, which may include commissioning and considering market research.

Recommend accessories to match customer's clothing style.

Provide advice to customers related to which wines, liquors or other alcoholic beverages sold in the store can match with different types of food.

Guide customers on how to use and maintain audiology products and accessories for optimal results.

Explain and demonstrate to customers installation procedures of TV sets and audio equipment.

Provide customers with detailed advice on books available in the store; provide detailed information about authors, titles, styles, genres and editions.

Provide customers with detailed advice on various building materials; recommend sustainable development and promote the use of green materials such as wood, straw and bamboo; promote recycling and the use …

Provide customers with information on delicatessen and fine foods. Inform them about the selection available in the store, producers, origins, expiry dates, preparation and storage.

Provide customers with detailed advice on the installation, correct use and maintenance of electrical household equipment, such as washing machines, dryers, and dishwashers.

Provide customers with information and advice on electronic cigarettes, the different flavours available, correct use, and possible benefits or health risks.

Provide car shoppers of financing options and warranties in order to buy vehicles; prepare all the necessary documentation and arrangements for customer's vehicle insurance.

Provide customers with advice on how to maintain and protect leather footwear and leather accessories. Suggest maintenance products to apply.

Give advice to customers at their request concerning the preparation and storage of bread.

Provide advice to customers on how to use and protect the purchased optical products, such as eyewear.

Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.

Explain to customers the power required for the appliance or product purchased.

Provide advice to customers at their request concerning the preparation of fruit and vegetables.

Give advice to customers concerning the preparation of meat and meat products.

Explain to customers the financing alternatives for buying furniture appliances.

Provide advice on the available seafood and on ways of cooking and storing it.

Suggest to customers the appropriate sewing patterns, in accordance to what they wish to manufacture: crafts, curtains, clothes, etc.

Provide information and tips to customers related to the preparation of beverages such as cocktails and with advice on storage conditions.

Provide customers with professional advice on computers and software.

Provide customers with advice on specific types of sporting equipment, e.g. bowling balls, tennis rackets and skis.

Provide customers with advice on types and varieties of plants and flowers, floral arrangements and decorations for specific occasions.

Provide advice on basic care products, such as supplements and vitamins, that can be used on various types of pets.

Provide advice to customers on what medical products can be used for various medical conditions.

Provide advice to customers related to the types of cars for sale, such as engine types and different fuels (hybrids, diesel, electric) and answer questions about gas mileage and the …

Give advice to customers concerning the storage and consumption of confectionery products if requested.

Suggest optional services and products to customers, such as vehicle accessories or after-sales services.

Provide advice to customers on fashionable styles of clothing and appropriateness of different garments for particular occasions.

Provide advice to customers on haberdasheries such as threads, zips, needles and pins; offer different shapes, colours and sizes until customer comes across haberdashery of preference.

Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.