User Experience Analyst ICT Professionals
SaveWhat Does an User Experience Analyst Do?
User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person's perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.
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Where Do I Start?
Human-Computer Interaction
The study of the behaviour and interaction between digital devices and human beings.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become an User Experience Analyst
Essential Skills
Essential Skills
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EssentialHuman-Computer Interaction knowledge
The study of the behaviour and interaction between digital devices and human beings.
Recommended Books
5 books -
EssentialCognitive Psychology knowledge
The human mental processes such as attention, memory, language use, perception, problem solving, creativity and thinking.
Recommended Books
2 books -
EssentialApplication Usability knowledge
The process through which the learnability, efficiency, usefulness and ease of use of a software application can be defined and measured.
No book recommendations available yet.
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EssentialBehavioural Science knowledge
The investigation and analysis of subject behaviour through regulated and lifelike observations and disciplined scientific experiments.
Recommended Books
1 book -
EssentialSoftware Interaction Design knowledge
The methodologies for designing interaction between users and a software product or service to satisfy the needs and preferences of most of the people who will interface with the product …
No book recommendations available yet.
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EssentialAnalyse Business Requirements skill
Study clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.
Course recommendations coming soon.
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EssentialConduct Qualitative Research skill
Gather relevant information by applying systematic methods, such as interviews, focus groups, text analysis, observations and case studies.
Course recommendations coming soon.
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EssentialConduct Quantitative Research skill
Execute a systematic empirical investigation of observable phenomena via statistical, mathematical or computational techniques.
Course recommendations coming soon.
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EssentialConduct Research Interview skill
Use professional researching and interviewing methods and techniques to gather relevant data, facts or information, to gain new insights and to fully comprehend the message of the interviewee.
Course recommendations coming soon.
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EssentialMeasure Customer Feedback skill
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Course recommendations coming soon.
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EssentialProvide Technical Documentation skill
Prepare documentation for existing and upcoming products or services, describing their functionality and composition in such a way that it is understandable for a wide audience without technical background and …
Course recommendations coming soon.
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EssentialReport Analysis Results skill
Produce research documents or give presentations to report the results of a conducted research and analysis project, indicating the analysis procedures and methods which led to the results, as well …
Course recommendations coming soon.
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EssentialAssess Users' Interaction With Ict Applications skill
Evaluate how users interact with ICT applications in order to analyse their behaviour, draw conclusions (for instance about their motives, expectations and goals) and improve applications' functionalities.
Course recommendations coming soon.
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EssentialCreate Prototype Of User Experience Solutions skill
Design and prepare mock-ups, prototypes and flows in order to test User Experience (UX) solutions or to collect feedback from users, customers, partners or stakeholders.
Course recommendations coming soon.
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EssentialExecute Ict User Research Activities skill
Perform research tasks such as recruitment of participants, scheduling of tasks, collecting of empirical data, data analysis and production of materials in order to assess the interaction of users with …
Course recommendations coming soon.
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EssentialMeasure Software Usability skill
Check the convenience of the software product for the end user. Identify user problems and make adjustments to improve usability practice. Collect input data on how users evaluate software products.
Course recommendations coming soon.
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EssentialUse Experience Map skill
Examine all the interactions and touchpoints people have with a product, brand or service. Determine key variables such as duration and frequency of every touchpoint.
Course recommendations coming soon.
Optional Skills (5 of 26 displayed)
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OptionalAgile Project Management knowledge
The agile project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
Recommended Books
3 books -
OptionalLean Project Management knowledge
The lean project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
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OptionalVisual Presentation Techniques knowledge
The visual representation and interaction techniques, such as histograms, scatter plots, surface plots, tree maps and parallel coordinate plots, that can be used to present abstract numerical and non-numerical data, …
Recommended Books
2 books -
OptionalLdap knowledge
The computer language LDAP is a query language for retrieval of information from a database and of documents containing the needed information.
No book recommendations available yet.
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OptionalLinq knowledge
The computer language LINQ is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.
No book recommendations available yet.
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OptionalWorld Wide Web Consortium Standards knowledge
The standards, technical specifications and guidelines developed by the international organisation World Wide Web Consortium (W3C) which allow the design and development of web applications.
No book recommendations available yet.
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OptionalXquery knowledge
The computer language XQuery is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organisation …
No book recommendations available yet.
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OptionalSparql knowledge
The computer language SPARQL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organisation …
Recommended Books
1 book -
OptionalN1ql knowledge
The computer language N1QL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Couchbase.
No book recommendations available yet.
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OptionalProcess-Based Management knowledge
The process-based management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
No book recommendations available yet.
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OptionalOnline Moderation Techniques knowledge
The strategies and methods used to interact online and moderate online users and groups.
Recommended Books
1 book -
OptionalWeb Analytics knowledge
The characteristics, tools and techniques for measurement, collection, analysis and reporting of web data to get information on the users' behaviour and to improve the performance of a website.
Recommended Books
1 book -
OptionalIct Project Management Methodologies knowledge
The methodologies or models for planning, managing and overseeing of ICT resources in order to meet specific goals, such methodologies are Waterfall, Incremental, V-Model, Scrum or Agile and using project …
No book recommendations available yet.
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OptionalIct System User Requirements knowledge
The process intended to match user and organisation's needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, …
No book recommendations available yet.
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OptionalMdx knowledge
The computer language MDX is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.
No book recommendations available yet.
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OptionalQuery Languages knowledge
The field of standardised computer languages for retrieval of information from a database and of documents containing the needed information.
No book recommendations available yet.
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OptionalResource Description Framework Query Language knowledge
The query languages such as SPARQL which are used to retrieve and manipulate data stored in Resource Description Framework format (RDF).
No book recommendations available yet.
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OptionalSoftware Metrics knowledge
The metrics that measure a characteristic of the software system in order to determine the development of the software and evaluate it.
No book recommendations available yet.
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OptionalDefine Technical Requirements skill
Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.
Course recommendations coming soon.
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OptionalIdentify Ict User Needs skill
Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.
Course recommendations coming soon.
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OptionalManage Localisation skill
Modify content or a product for the transference from one locale to another through the use of content translation or localisation service providers.
Course recommendations coming soon.
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OptionalPerform Market Research skill
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.
Course recommendations coming soon.
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OptionalCreate Website Wireframe skill
Develop an image or set of images that display the functional elements of a website or page, typically used for planning a website's functionality and structure.
Course recommendations coming soon.
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OptionalForecast Future Ict Network Needs skill
Identify current data traffic and estimate how growth will affect the ICT network.
Course recommendations coming soon.
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OptionalTest System Accessibility For Users With Special Needs skill
Examine whether software interface complies with standards and regulations so that the system can be used by people with special needs.
Course recommendations coming soon.
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OptionalUse Access Control Software skill
Utilise software to define the roles and manage user authentication, privileges and access rights to ICT systems, data and services.
Course recommendations coming soon.
