Vehicle Rental Agent Sales Workers

The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.

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The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

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Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

Practise reasoning and apply simple or complex numerical concepts and calculations.

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.

Utilise computers, IT equipment and modern day technology in an efficient way.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.

Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …

Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

Provide customers with accurate and up-to-date information about charges and price rates.

Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.

Review content and check accuracy of completed contracts.

Determine ways for customers to pick-up cars according to their needs and specific location.

Organize the drop-off of cars rented by customers on specific locations.

Ensure the accuracy of refuelling charges, applicable taxes for the returned vehicles.

Check for vehicle damage including exterior body damage, tire and wheel damage, interior damage, fuel level and mileage at time of rental and return.

Finish the transaction procedures for returned vehicles; verify the accuracy of closing calculations.

Check customer's ID and drivers licences before renting items.

The methods involving payment done through credit cards.

The clauses present in leasing contracts, the types of leases and their advantages and disadvantages.

Understand and create a link with people from different cultures, countries, and ideologies without judgements or preconceptions.

Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …

Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring …

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, …

Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.

Deal with people in a sensitive and tactful way.

Master foreign languages to be able to communicate in one or more foreign languages.

Persuade customers to buy additional or more expensive products.

Use specialised software to manage company's interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.

Monitor the health of vehicles and take measures to optimise service and execute repairs; communicate with service workshop and dealers.

Apply sales techniques to sell additional products or services to current customers.