Business Service Manager Administrative & Commercial Managers
SaveWhat Does a Business Service Manager Do?
Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.
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Where Do I Start?
Strategic Planning
The elements defining the foundation and core of an organisation such as its mission, vision, values, and objectives.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Business Service Manager
Essential Skills
Essential Skills
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EssentialStrategic Planning knowledge
The elements defining the foundation and core of an organisation such as its mission, vision, values, and objectives.
Recommended Books
3 books -
EssentialOffice Administration knowledge
The paperwork processes related to the administrative areas of an office environment. The activities or processes may include financial planning, record keeping and billing and managing the general logistics of …
No book recommendations available yet.
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EssentialConsult With Business Clients skill
Communicate with clients of a business or business project in order to introduce new ideas, obtain feedback, and find solutions to problems.
Course recommendations coming soon.
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EssentialDevelop Business Plans skill
Plan, write and collaborate in the implement business plans. Include and foresee in the business plan the market strategy, the competitive analysis of the company, the design and the development …
Course recommendations coming soon.
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EssentialEnsure Compliance With Purchasing And Contracting Regulations skill
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
Course recommendations coming soon.
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EssentialIdentify Clients' Needs skill
Identify the areas in which the client may require aid and investigate the possibilities for meeting those needs.
Course recommendations coming soon.
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EssentialImplement Strategic Planning skill
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
Course recommendations coming soon.
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EssentialKeep Personal Administration skill
File and organise personal administration documents comprehensively.
Course recommendations coming soon.
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EssentialMaintain Contract Administration skill
Keep contracts up to date and organise them according to a classification system for future consultation.
Course recommendations coming soon.
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EssentialMaintain Professional Administration skill
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
Course recommendations coming soon.
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EssentialMake Strategic Business Decisions skill
Analyse business information and consult directors for decision making purposes in a varied array of aspects affecting the prospect, productivity and sustainable operation of a company. Consider the options and …
Course recommendations coming soon.
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EssentialManage Administrative Systems skill
Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.
Course recommendations coming soon.
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EssentialManage Budgets skill
Plan, monitor and report on the budget.
Course recommendations coming soon.
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EssentialWrite Work-Related Reports skill
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so …
Course recommendations coming soon.
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EssentialConclude Business Agreements skill
Negotiate, revise, and sign mercantile and business documents such as contracts, business agreements, deeds, purchases and wills, and bills of exchange.
Course recommendations coming soon.
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EssentialIdentify Financial Resources skill
Estimate administrative and communication costs, artist fees according to existing applicable agreements, rental costs, and production costs.
Course recommendations coming soon.
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EssentialIdentify Necessary Human Resources skill
Determine the number of employees needed for the realisation of a project and their allocation in the creation, production, communication or administration team.
Course recommendations coming soon.
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EssentialImplement Strategic Management skill
Implement a strategy for the development and transformation of the company. Strategic management involves the formulation and implementation of the major objectives and initiatives of a company by senior management …
Course recommendations coming soon.
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EssentialProgramme Work According To Incoming Orders skill
Schedule tasks based on incoming work; anticipate the total amount of resources required to complete the work and assign them accordingly. Assess the required working hours, pieces of equipment, and …
Course recommendations coming soon.
Optional Skills (5 of 21 displayed)
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OptionalContract Law knowledge
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
Recommended Books
5 books -
OptionalFacilities Management In The Organisation knowledge
The principles and methods of facilities management as applied to individual organisations, best practice techniques, management implications of outsourced and in-house services, main types of contractual relationships in facility management …
Recommended Books
4 booksThe Handbook of Facilities Management -
OptionalCommunication Principles knowledge
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
Recommended Books
1 book -
OptionalOrganisational Policies knowledge
The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.
No book recommendations available yet.
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OptionalHuman Resources Department Processes knowledge
The different processes, duties, jargon, role in an organisation, and other specificities of the human resources department within an organisation such as recruitment, pension systems, and personnel development programs.
Recommended Books
2 books -
OptionalCommunication knowledge
Exchanging and conveying information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.
Recommended Books
1 book -
OptionalCompany Policies knowledge
The set of rules that govern the activity of a company.
No book recommendations available yet.
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OptionalAnalyse Staff Capacity skill
Evaluate and identify staffing gaps in quantity, skills, performance revenue and surpluses.
Course recommendations coming soon.
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OptionalApply Company Policies skill
Apply the principles and rules that govern the activities and processes of an organisation.
Course recommendations coming soon.
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OptionalCarry Out Strategic Research skill
Research long term possibilities for improvements and plan steps to achieve them.
Course recommendations coming soon.
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OptionalCoach Employees skill
Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist …
Course recommendations coming soon.
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OptionalControl Financial Resources skill
Monitor and control budgets and financial resources providing capable stewardship in company management.
Course recommendations coming soon.
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OptionalManage Contracts skill
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree …
Course recommendations coming soon.
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OptionalManage Staff skill
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …
Course recommendations coming soon.
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OptionalNegotiate Sales Contracts skill
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
Course recommendations coming soon.
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OptionalApply System Organisational Policies skill
Implement internal policies related to the development, internal and external usage of technological systems, such as software systems, network systems and telecommunications systems, in order to achieve a set of …
Course recommendations coming soon.
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OptionalAssist In Developing Practices For Well Being Of Employees skill
Help in policies development , practices and cultures that promote and maintain the physical, mental and social well-being of all workers, in order to prevent sick leave.
Course recommendations coming soon.
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OptionalManage Physical Resources skill
Manage the physical resources (equipment, materials, premises, services and energy supplies) required to carry out planned activities in the organisation
Course recommendations coming soon.
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OptionalNegotiate Service With Providers skill
Arrange contracts with providers concerning accommodation, transport and leisure services.
Course recommendations coming soon.
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OptionalPlan Facilities Management Policies skill
Create facilities management procedures in line with organisation's strategy, identify appropriate resources and set up key responsibilities and mitigate risks in delivering facilities management objectives.
Course recommendations coming soon.
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OptionalPromote Facilities Management Services skill
Assess the market trends and organisations' needs in order to proactively communicate and advertise your facilities management services to future clients.
Course recommendations coming soon.
