Chief Conductor Personal Service Workers

Know and apply railway framework legislation where requirements for railways in the EU are established. Know legislation that applies to the field of cross-border freight transit.

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Handbook on Railway Regulation

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Have knowledge of passenger transport conventions and regulations.

Know principal train routes and quickly search for relevant information to respond to customer questions. Provide advice on potential shortcuts and itinerary options.

Know the regulations governing tramways and apply these regulations in the daily operations of tram transportation. Ensure that standards are met in relation to safeguarding the well-being of passengers and …

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Handle petty cash for minor expenses and transactions required for the daily running of a business.

Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and …

Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

Master foreign languages to be able to communicate in one or more foreign languages.

Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or …

Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

Assist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.

Check train carriages to ensure cleanliness before the start of a train journey. Ensure that on-board services and entertainment (if any) are functioning as required.

Check tickets and travel documents while walking through carriages during the journey. Maintain physical stability and service attitude during inspections.

Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.

Control the opening and closing of train doors during stops. Ensure and enforce security measures for passengers entering and leaving the train. Ensure that equipment, train doors and controls are …

Establish principles and standards of safe driving among staff. Impart information on safe driving practices to staff and ensure that they utilise these in the performance of transport operations.

Ensure the safety and comfort of train passengers; help passengers to get on and off the train using any mechanical aids as necessary. Respond to passengers requests and pursue maximum …

Ensure train schedules are followed; trains should not leave the station too late or too early. Monitor and regulate train dispatch and arrival in order to avoid trains arriving either …

Operate electronic payment terminals to collect credit or debit card payments from the travellers.

Operate railway communication systems; make announcements over the public address system or communicate with central train administration.

Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.

Handle passenger belongings; assist elderly or physically challenged travellers by carrying their luggage.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.