Train Conductor Personal Service Workers

Have knowledge of passenger transport conventions and regulations.

Recommended Books

1 book

Transport Law on Passenger Rights

Marko Pavliha

2021

Preview

Know and apply railway framework legislation where requirements for railways in the EU are established. Know legislation that applies to the field of cross-border freight transit.

Recommended Books

2 books

Handbook on Railway Regulation

Matthias Finger, Juan Mo…

2020

Preview

A Hand-Book of Railway Law

Arthur Moore

2023

Understand passenger customs regulations; know which official documents or declaration forms are required from different kinds of passenger.

Handle petty cash for minor expenses and transactions required for the daily running of a business.

Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

Master foreign languages to be able to communicate in one or more foreign languages.

Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or …

Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

Assist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.

Listen to railway travellers and respond to their enquiries related to train times; read timetables to assist travellers with the planning of a trip. Identify in a timetable when a …

Check train carriages to ensure cleanliness before the start of a train journey. Ensure that on-board services and entertainment (if any) are functioning as required.

Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.

Ensure the safety and comfort of train passengers; help passengers to get on and off the train using any mechanical aids as necessary. Respond to passengers requests and pursue maximum …

Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.

Process questions and requests from customers; provide clear information about imported and exported products.

Operate railway communication systems; make announcements over the public address system or communicate with central train administration.

Conduct research and investigations in order to identify and classify the needs and desires of passengers; enhance non-aviation related revenues from restaurant and retail offerings in the airport.

Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.

Oversee embarking and disembarking of travellers; ensure that safety regulations are followed according to specifications.

Handle passenger belongings; assist elderly or physically challenged travellers by carrying their luggage.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.