Cloak Room Attendant Refuse Workers & Other Elementary Workers

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Welcome guests in a friendly manner in a certain place.

Make sure that all articles or objects lost are identified and that the owners get them back in their possession.

Receive clients' coats, bags and other personal belongings, deposit them safely and allocate the clients with the corresponding number of their belongings for proper identification at return.

Keep the cloak room area clean and tidy at all times, in line with company standards.

Make sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational procedures.

The legal rules to be applied for fire safety and fire prevention in a facility.

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.

File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.

Monitor quick and safe emergency evacuation plans.

Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.

Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.

In cases where it is required, handle money received from clients for safeguarding their belongings in the cloak room.

Guarantee the security of guests and the premises by monitoring the hotel premises.

Manage laundered items and store them in safe and hygienic conditions.

Clean the toilets and wipe the sinks, mirrors and cubicle furniture according to the required standards, providing special attention to details.

Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.

Provide clients with information about the services and equipment available in the facility, their prices and other policies and regulations.

Make sure that toilet supplies such as soap and toilet paper are always available for customer use.

Renew the stock of towels and spa products in both men and locker rooms as in the pool area. Remove these to the designated areas and launder towels, robes and …

Sell snacks and drinks, such as potato chips, popcorn, ice cream and soft drinks or beer, in cinemas or other entertainment venues.