Commercial Sales Representative Business & Administration Technicians

The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the …

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3 books

Study Guide to Customer Relationship Management

Cybellium

2024

Preview

Customer Relationship Management Systems Handbook Management

Duane E Sharp

2023

Customer Relationship Management

Hazel Nelson

2023

The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

The offered products, their functionalities, properties and legal and regulatory requirements.

The techniques used to persuade customers to purchase a product or a service.

The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.

Make up prices and documents for the products that customers may purchase.

Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

Examine sales reports to see what goods and services have and have not sold well.

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Show incentives that drive someone to reach sales goals and business targets.

Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade …

Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

Implement and monitor company activities in compliance with legal contracting and purchasing legislations.

Attitude that puts customers at the centre of the business in all cases.

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Utilise computers, IT equipment and modern day technology in an efficient way.

Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product …

Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.

Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in …

Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.

Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.

Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.

Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

Use specialised software to manage company's interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.

Provide counsel on the buying of merchandise such as goods, vehicles or other objects, as well as providing information on their features and attributes to clients or customers.

Identify and win regional contracts/tenders for expanding stores.

The offered perfume and cosmetic products, their functionalities, properties and legal and regulatory requirements.

The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.

Recommended Books

1 book

Advertising

Lucas Barreau

2013

The current legislation applicable in relation to the rights of consumers in the marketplace.

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1 book

Consumer Protection and the Digital Economy

Christopher Willett, Eli…

2026

Preview

Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

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1 book

Introduction to E-Commerce

Zheng Qin, Guolong Wang,…

2025

Preview

Data communication performed through digital means such as computers, telephone or e-mail.

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1 book

Introduction to Digital Communications

Ali Grami

2025

Preview

Pre-defined commercial terms used in international commercial transactions which stipulate clear tasks, costs and risks associated with the delivery of goods and services.

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1 book

Research Handbook on International Commercial Contracts

Andrew Hutchison, Franzi…

2020

Preview

The offered beverage products, their functionalities, properties and legal and regulatory requirements.

Price volatility according to market and price elasticity, and the factors which influence pricing trends and changes in the market in the long and short term.

The means of mass communication, such as internet, television, journals, and radio, that reach and influence the majority of the public.

The functioning and methods used to manage electronic purchases.

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2 books

A Practical Guide to E-auctions for Procurement

Jacob Gorm Larsen

2021

Preview

E-Procurement Practices and Supply Chain Performance

Jeffrina Demberere, Robe…

2023

Preview

The process of selecting the best media to reach marketing and advertising strategy objectives in order to promote a client's product or service. This process encompasses research on target audiences, …

Recommended Books

1 book

Advertising Management by Sanjay Gupta, Pooja Nasa (SBPD Publications)

Sanjay Gupta, Pooja Nasa

2021

Preview

Know a large variety of maritime vessels and their characteristics and specifications. Use that knowledge to ensure that all security, technical, and maintenance measures are taken into account in their …

Recommended Books

1 book

Classification and definition of fishing vessel types

Food and Agriculture Org…

2023

Preview

The offered chemical products, their functionalities, properties and legal and regulatory requirements.

The offered clothing and footwear products, their functionalities, properties and legal and regulatory requirements.

The offered dairy products and edible oil products, their functionalities, properties and legal and regulatory requirements.

The offered electronic and telecommunication equipment and products, their functionalities, properties and legal and regulatory requirements.

The offered china glassware and other glassware products such as cups and vases, their functionalities, properties and legal and regulatory requirements.

Different tools and brands in the hardware industry such as power tools.

The offered household products or goods, their functionalities, properties and legal and regulatory requirements.

The characteristics, use and operations of various software products such as computer programmes and application software.

The various formats in which media can be made available to the audience, such as paper books, e-books, tapes, and analogue signal.

The offered office machinery and equipment products, its functionalities, properties and legal and regulatory requirements.

Types and characteristics of advertising performed in the public domain such as on street furniture, public transportation vehicles, stations and airports and on billboards.

Materials and techniques required in the production and distribution processes.

The various types of aircraft, their functionalities, properties and legal and regulatory requirements.

The methods involving payment done through credit cards.

Analyse buying habits or currently prevalent customer behaviour.

Employ website traffic of social media such as Facebook and Twitter to generate attention and participation of existing and potential customers through discussion forums, web logs, microblogging and social communities …

Prepare and deliver an understandably constructed sales talk for a product or a service, identifying and using persuasive argumentation.

Create the strategy on the type of content to be delivered to the target groups and which media to be used, taking into account the characteristics of the target audience …

Generate promotional material and collaborate in the production of promotional text, videos, photos, etc. Keep previous promotional material organised.

Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …

Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …

Deal with people in a sensitive and tactful way.

Master foreign languages to be able to communicate in one or more foreign languages.

Keep up with the trends and people on social media such as Facebook, Twitter, and Instagram.

Keep an eye on the after sales feedback and monitor customer satisfaction or complaints; record after sales calls for thorough data analysis.

Keep up to date with distribution figures of the various printed media outlets such as newspapers and journals; with the audience figures of radio and television or of specific broadcast …

Research what will be the best and most effective way to reach the majority of consumers by defining the target audience and the type of media outlet that better fit …

Show clients a preview of the advertising format and features.

Cooperate with professionals in the advertising field as to ensure a smooth development of the advertising projects. Work together with researchers, creative teams, publishers, and copywriters.