Computer Games, Multimedia And Software Specialised Seller Sales Workers

Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

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The methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.

The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.

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Characteristics and insights of video-games in order to advise customers accordingly.

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Latest developments in the video-games industry.

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The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

The characteristics, use and operations of various software products such as computer programmes and application software.

The offered products, their functionalities, properties and legal and regulatory requirements.

Practise reasoning and apply simple or complex numerical concepts and calculations.

Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their …

Take in of purchase requests for items that are currently unavailable.

Assemble and prepare goods and demonstrate their functionalities to customers.

Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade …

Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

Control that items put up for sale are correctly priced and displayed and that they function as advertised.

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …

Keep the store tidy and clean by hovering and mopping.

Evaluate how much stock is used and determine what should be ordered.

Register and handle cash transactions by using point of sale register.

Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and …

Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

Refill shelves with merchandise to be sold.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Demonstrate to customers the features and functionalities of software products.

Demonstrate to customers the features and functionalities of video games.

Sell games, consoles, gaming computers and gaming software.

Sell software maintenance services for permanent support of sold products.

Sell personal training services to customers who bought software products from the shop.

Sell software programs and applications to customers according to their personal needs.