Crowd Controller Protective Services Workers
SaveWhat Does a Crowd Controller Do?
Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.
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Where Do I Start?
Surveillance Methods
Surveillance methods used in the gathering of information and intelligence for investigation purposes.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Crowd Controller
Essential Skills
Essential Skills
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EssentialSurveillance Methods knowledge
Surveillance methods used in the gathering of information and intelligence for investigation purposes.
No book recommendations available yet.
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EssentialFire Safety Regulations knowledge
The legal rules to be applied for fire safety and fire prevention in a facility.
No book recommendations available yet.
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EssentialSecurity Threats knowledge
Types of threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, assault, kidnapping, murder and public demonstration.
No book recommendations available yet.
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EssentialComply With The Principles Of Self-defence skill
Observe the principles according to which a person should only use so much force as is required to repel an attack. The use of deadly force is limited to situations …
Course recommendations coming soon.
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EssentialControl Crowd skill
Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.
Course recommendations coming soon.
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EssentialDeal With Aggressive Behaviour skill
Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension …
Course recommendations coming soon.
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EssentialEnsure Health And Safety Of Visitors skill
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
Course recommendations coming soon.
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EssentialEnsure Public Safety And Security skill
Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.
Course recommendations coming soon.
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EssentialHandle Conflicts skill
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
Course recommendations coming soon.
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EssentialIdentify Security Threats skill
Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.
Course recommendations coming soon.
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EssentialIdentify Terrorism Threats skill
Identify the possibility of terrorism activities posing threats and danger in a specific area by monitoring activities of potentially dangerous groups of people, assessing risks in different areas, and gathering …
Course recommendations coming soon.
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EssentialLiaise With Security Authorities skill
Respond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender.
Course recommendations coming soon.
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EssentialManage Emergency Evacuation Plans skill
Monitor quick and safe emergency evacuation plans.
Course recommendations coming soon.
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EssentialManage Theft Prevention skill
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
Course recommendations coming soon.
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EssentialPatrol Areas skill
Patrol a designated area, watch out for and respond to suspicious and dangerous situations, and communicate with emergency response organisations.
Course recommendations coming soon.
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EssentialPractice Vigilance skill
Practice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and …
Course recommendations coming soon.
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EssentialRestrain Individuals skill
Restrain, or control by force, individuals who violate regulations in terms of acceptable behaviour, who present a threat to others, and who perform acts of violence, to ensure the individual …
Course recommendations coming soon.
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EssentialUse Communication Techniques skill
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Course recommendations coming soon.
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EssentialMonitor Guest Access skill
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
Course recommendations coming soon.
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EssentialPerform Security Checks skill
Monitor and check individuals' bags or personal items in order to make sure the individuals present no threats and that their behaviour is legally compliant.
Course recommendations coming soon.
Optional Skills (5 of 25 displayed)
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OptionalCriminal Law knowledge
Th legal rules, constitutions and regulations applicable for the punishement of offenders.
Recommended Books
1 book -
OptionalDevelop Contingency Plans For Emergencies skill
Compose procedures outlining specific actions to be taken in the event of an emergency, taking into account all the risks and dangers that could be involved, ensuring that the plans …
Course recommendations coming soon.
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OptionalEnsure Law Application skill
Ensure the laws are followed, and where they are broken, that the correct measures are taken to ensure compliance to the law and law enforcement.
Course recommendations coming soon.
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OptionalHandle Surveillance Equipment skill
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
Course recommendations coming soon.
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OptionalManage Lost And Found Articles skill
Make sure that all articles or objects lost are identified and that the owners get them back in their possession.
Course recommendations coming soon.
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OptionalManage Major Incidents skill
Take immediate action to respond to major incidents that affect the safety and security of individuals in private or public places such as road accidents.
Course recommendations coming soon.
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OptionalOperate Fire Extinguishers skill
Understand the operation of fire extinguishing equipment and fire extinguishing techniques.
Course recommendations coming soon.
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OptionalOperate Radio Equipment skill
Set up and operate radio devices and accessories, such as broadcast consoles, amplifiers, and microphones. Understand the basics of radio operator language and, when necessary, provide instruction in handling radio …
Course recommendations coming soon.
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OptionalProvide First Aid skill
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
Course recommendations coming soon.
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OptionalReact Calmly In Stressful Situations skill
Course recommendations coming soon.
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OptionalTolerate Stress skill
Course recommendations coming soon.
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OptionalAssist Emergency Services skill
Assist the police and emergency services where needed.
Course recommendations coming soon.
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OptionalBan Cameras skill
Impose a prohibition on filming or making pictures.
Course recommendations coming soon.
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OptionalCheck Tickets At Venue Entry skill
Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.
Course recommendations coming soon.
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OptionalEnsure Escape Routes skill
Make sure emergency exits and emergency escape routes are clear.
Course recommendations coming soon.
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OptionalEnsure Safe Spectator Movement skill
Ensure the safe entry and exit of spectators.
Course recommendations coming soon.
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OptionalHandle Cash Flow skill
Handle the movement of money into or out of a business, project, or financial product.
Course recommendations coming soon.
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OptionalHandle Spectator Complaints skill
Handle spectator complaints and sort out incidents and emergencies.
Course recommendations coming soon.
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OptionalInspect Sport Stadium skill
Inspect the stadium before, during and after the match.
Course recommendations coming soon.
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OptionalMonitor Amusement Park Safety skill
Follow up activities to ensure permanent safety and decent behaviour of park visitors; remove unruly visitors if needed.
Course recommendations coming soon.
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OptionalMonitor Building Security skill
Check on a regular basis that the building's doors, windows, and locks are properly and securely closed and that no hazards are likely to happen.
Course recommendations coming soon.
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OptionalMonitor Parking Areas To Maintain Security skill
Monitor the entry and exit routes within the parking areas and report on any hazards, accidents or violations.
Course recommendations coming soon.
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OptionalMonitor Security Measures skill
Oversee and control the implementation of prevention, security, and surveillance measures in order to assess their effectiveness and to make adjustments in case of unsatisfactory results.
Course recommendations coming soon.
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OptionalVerify Visitor Identification skill
Verify identification document and interpret the given information of a visitor in order to avoid unwanted individuals from entering the venue.
Course recommendations coming soon.
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OptionalWelcome Spectators skill
Welcome, seat and inform spectators in the stadium.
Course recommendations coming soon.