Emergency Medical Dispatcher Customer Services Clerks

The range of physical and geographical properties and descriptions of a local area, by street names and not only.

The concepts of a medical dispatch system and its use which consists in performing criteria based medical dispatch, answering emergency calls, and operating computer aided dispatch systems.

Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

Communicate transparent instructions. Ensure that messages are understood and followed correctly.

Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, …

Efficiently operate common communication systems used in emergencies, such as base station mobile transmitters and receivers, portable transmitters and receivers, repeaters, cellular phones, pagers, automated vehicle locators, and satellite phones …

Take calls from individuals who find themselves in life threating situations and who require assistance.

Send the appropriate emergency response vehicle to the indicated location in order to offer support to individuals who find themselves in life-threatening situations.

Register the information received from emergency callers into a computer for further processing or record keeping purposes.

Manage dispatch software systems to execute tasks such as work order generation, route planning, and other activities.

Planning of personnel to be dispatched to emergency locations in either medical, fire or police operations.

Determine the level of risk of an emergency situation and balance the dispatch of ambulances to emergency situations accordingly.

Provide technical or practical advice to emergency callers prior to the arrival of the ambulance.

Provide emotional support and guidance to emergency callers, helping them to cope with the distressing situation.

Work with a variety of people from various health care and non-health care services such as ambulance control room staff, paramedics, doctors and nurses, as well as people working in …

Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

The patients` rights and responsibilities of health practitioners and the possible repercussions and prosecutions in relation to medical treatment negligence or malpractice.

Recommended Books

1 book

Legal and Ethical Issues for Health Professions - E-Book

Elsevier Inc

2023

Preview

The written standards applied in the health care professional environments for documentation purposes of one`s activity.

The structure and function of health care services.

The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.

Apply foreign languages in communicating with health service providers such as doctors and nurses.

Observe the set of rules establishing the nondisclosure of information except to another authorised person.

Coordinate the firefighters' work with the activities of the emergency medical services and of the police.