Telephone Switchboard Operator Customer Services Clerks
SaveWhat Does a Telephone Switchboard Operator Do?
Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
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Where Do I Start?
Electronic Communication
Data communication performed through digital means such as computers, telephone or e-mail.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Telephone Switchboard Operator
Essential Skills
Essential Skills
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EssentialElectronic Communication knowledge
Data communication performed through digital means such as computers, telephone or e-mail.
Recommended Books
1 book -
EssentialCommunicate By Telephone skill
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Course recommendations coming soon.
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EssentialUse Communication Devices skill
Operate communication devices in order to interact with customers, colleagues, and others.
Course recommendations coming soon.
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EssentialAnswer Incoming Calls skill
Respond to customers' inquiries and provide customers with appropriate information.
Course recommendations coming soon.
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EssentialMaintain Telephony System skill
Prevent telephone faults. Report to the electricians for changing of the equipment and manage telephone installations and moves. Maintain voice-mail system which includes adding, deleting mailboxes and managing security codes …
Course recommendations coming soon.
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EssentialRedirect Callers skill
Answer the phone as first contact person. Connect callers to the correct department or person.
Course recommendations coming soon.
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EssentialUse Computer Telephony Integration skill
Utilise technology that allows interaction between telephone and computer. Enable call services directly within a desktop environment.
Course recommendations coming soon.
Optional Skills (5 of 7 displayed)
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OptionalICT Communications Protocols knowledge
The system of rules which allow the exchange of information between computers or other devices via computer networks.
No book recommendations available yet.
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OptionalConcepts Of Telecommunications knowledge
The telecommunication principles, theories, models, equipment and processes such as transfer rate, bandwidth, signal-to-noise ratio, bit error ratio and C/N ratio, as well as the effect of the qualities of …
No book recommendations available yet.
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OptionalGreet Guests skill
Welcome guests in a friendly manner in a certain place.
Course recommendations coming soon.
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OptionalRespond To Customers' Inquiries skill
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
Course recommendations coming soon.
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OptionalHandle Helpdesk Problems skill
Investigate what causes problems, test and improve solutions in order to reduce number of calls to the helpdesk.
Course recommendations coming soon.
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OptionalInstall Electronic Communication Equipment skill
Set up and deploy digital and analogue electronic communications. Understand electronic diagrams and equipment specifications.
Course recommendations coming soon.
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OptionalMonitor Communication Channels' Performance skill
Search for possible faults. Perform visual checks. Analyse system indicators and use diagnostic devices.
Course recommendations coming soon.