Front Line Medical Receptionist Customer Services Clerks
SaveWhat Does a Front Line Medical Receptionist Do?
Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
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Administrative Tasks In A Medical Environment
The medical administrative tasks such as registration of patients, appointment systems, record keeping of patients information and repeated precribing.
These are common skills for this role, based on a European framework. Requirements vary between jobs, including in the UK. Real-world experience matters more than ticking every box - use this as a guide, not a checklist.
Skills You Need to Become a Front Line Medical Receptionist
Essential Skills
Essential Skills
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EssentialAdministrative Tasks In A Medical Environment knowledge
The medical administrative tasks such as registration of patients, appointment systems, record keeping of patients information and repeated precribing.
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EssentialMedical Informatics knowledge
The processes and tools used for the analysis and dissemination of medical data through computerized systems.
Recommended Books
1 book -
EssentialHealth Records Management knowledge
The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum …
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EssentialCustomer Service knowledge
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
No book recommendations available yet.
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EssentialHealth Care Legislation knowledge
The patients` rights and responsibilities of health practitioners and the possible repercussions and prosecutions in relation to medical treatment negligence or malpractice.
No book recommendations available yet.
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EssentialHealth Care System knowledge
The structure and function of health care services.
No book recommendations available yet.
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EssentialMedical Terminology knowledge
The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.
No book recommendations available yet.
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EssentialAdhere To Organisational Guidelines skill
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Course recommendations coming soon.
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EssentialAnswer Patients' Questions skill
Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.
Course recommendations coming soon.
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EssentialApply Numeracy Skills skill
Practise reasoning and apply simple or complex numerical concepts and calculations.
Course recommendations coming soon.
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EssentialCollect Healthcare User's General Data skill
Collect qualitative and quantitative data related to the healthcare user's anagraphic data and provide support on filling out the present and past history questionnaire and record the measures/tests performed by …
Course recommendations coming soon.
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EssentialCommunicate By Telephone skill
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Course recommendations coming soon.
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EssentialCommunicate Effectively In Healthcare skill
Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.
Course recommendations coming soon.
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EssentialComply With Legislation Related To Health Care skill
Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.
Course recommendations coming soon.
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EssentialContribute To Continuity Of Health Care skill
Contribute to the delivery of coordinated and continuous healthcare.
Course recommendations coming soon.
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EssentialEnsure Proper Appointment Administration skill
Set up a proper procedure to manage appointments, including policies related to cancellation and nonappearance.
Course recommendations coming soon.
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EssentialFollow Clinical Guidelines skill
Follow agreed protocols and guidelines in support of healthcare practice which are provided by healthcare institutions, professional associations, or authorities and also scientific organisations.
Course recommendations coming soon.
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EssentialIdentify Patients' Medical Records skill
Locate, retrieve and present medical records, as requested by authorized medical personnel.
Course recommendations coming soon.
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EssentialMaintain Healthcare User Data Confidentiality skill
Comply with and maintain the confidentiality of healthcare users` illness and treatment information.
Course recommendations coming soon.
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EssentialManage Healthcare Users' Data skill
Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) …
Course recommendations coming soon.
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EssentialWork In A Multicultural Environment In Health Care skill
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
Course recommendations coming soon.
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EssentialWork In Multidisciplinary Health Teams skill
Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.
Course recommendations coming soon.
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EssentialType On Electronic Devices skill
Type fast and flawless on electronic devices such as computers in order to ensure a quick and accurate data entry.
Course recommendations coming soon.
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EssentialUse Electronic Health Records Management System skill
Use specific software for the management of health care records, following appropriate codes of practice.
Course recommendations coming soon.
Optional Skills (5 of 7 displayed)
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OptionalManage Healthcare Staff knowledge
The managerial tasks and responsibilities required in a health care setting.
Recommended Books
1 book -
OptionalMedical Studies knowledge
The basics and terminology of medical studies.
No book recommendations available yet.
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OptionalProfessional Documentation In Health Care knowledge
The written standards applied in the health care professional environments for documentation purposes of one`s activity.
No book recommendations available yet.
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OptionalCommunicate In Foreign Languages With Health Service Providers skill
Apply foreign languages in communicating with health service providers such as doctors and nurses.
Course recommendations coming soon.
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OptionalComply With Quality Standards Related To Healthcare Practice skill
Course recommendations coming soon.
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OptionalProcess Medical Insurance Claims skill
Contact the patient`s health insurance company and submit the appropriate forms with information on the patient and treatment.
Course recommendations coming soon.
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OptionalHandle Patients With Special Needs skill
Respond appropriately and communicate effectively with patients with special needs such as learning disabilities and difficulties, physical disabilities, mental illness, memory loss, bereavement, terminal illness, distress or anger.
Course recommendations coming soon.