Veterinary Receptionist Customer Services Clerks

The legal boundaries, codes of professional conduct, national and EU regulatory frameworks and legal procedures of working with animals and living organisms, ensuring their welfare and health.

Recommended Books

1 book

Routledge Handbook of Animal Welfare

Andrew Knight, Clive Phi…

2022

Preview

Safe work practices in a veterinary setting in order to identify hazards and associated risks so as to prevent accidents or incidents. This includes injury from animals, zoonotic diseases, chemicals, …

Awareness of hygiene and bio-security measures when working with animals, including causes, transmission and prevention of diseases and use of policies, materials and equipment.

Universally recognized animal welfare needs as applied to species, situation and occupation. These are: need for a suitable environment need for a suitable diet need to be able to exhibit …

Physical, behavioural and environmental signs of health and ill health in various animals.

Spelling and meaning of commonly used terminology of veterinary terms.

Apply safe work practices in a veterinary setting in order to identify hazards and associated risks so as to prevent accidents or incidents. This includes injury from animals, zoonotic diseases, …

Liaise via telephone by making and answering calls in a timely, professional and polite manner.

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Work safely and communicate effectively with individuals and groups of people who are in challenging circumstances. This would include recognition of signs of aggression, distress, threatening and how to address …

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

Utilise computers, IT equipment and modern day technology in an efficient way.

Plan and use appropriate biosafety measures to prevent transmission of diseases and ensure effective overall biosecurity. Maintain and follow biosecurity procedures and infection control when working with animals, including recognising …

Plan and use appropriate hygiene measures to prevent transmission of diseases and ensure an effective overall hygiene. Maintain and follow hygiene procedures and regulations when working with animals, communicate site …

Implement a set of measures to prevent and control infections, formulating and establishing health and safety procedures and policies.

Monitor animals' physical condition and behaviour and report any concerns or unexpected changes, including signs of health or ill-health, appearance, condition of the animals' accommodation, intake of food and water …

Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay …

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Create and maintain administrative records for activities such as appointments and sales in the veterinary office.'

Maintain the reception area, including appearance and hygiene, to give a positive impression of the organisation.'

Manage the waiting area in a veterinary practice and ensure that both the clients' and the animals' needs are monitored and prioritised.

Assist clients seeking veterinary treatment and during the provision of veterinary services. Aid clients with the care of their animals by demonstrating care techniques and use of veterinary products. Provide …

Receive veterinary clients, making sure that they and their animals are prepared for appointments.'

The study of animal body parts, their structure and dynamic relationships, on a level as demanded by the specific occupation.

The natural behavioural patterns of animals, i.e. how normal and abnormal behaviour might be expressed according to species, environment, human-animal interaction and occupation.

The study of the mechanical, physical, bioelectrical and biochemical functioning of animals, their organs and their cells.

Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods …

Practise reasoning and apply simple or complex numerical concepts and calculations.

Make simple calculations regarding the money that should be earned in relation to the number of hours worked.

Collaborate with veterinary and other animal related professionals through communication of animal details, case records and summary reports orally or via written or electronic transfer.

Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …

Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Ask questions appropriate to the setting and purpose, with the aim to elicit accurate information on the animal's health condition, in order to facilitate a correct diagnosis.

Create and maintain clinical records for animals according to national regulatory requirements.

Make a choice from several alternative possibilities that promote the animal's well-being.

Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.

Maintain stocks of veterinary materials to ensure there is an adequate supply. Ensure appropriate storage, rotation and record keeping for veterinary materials.'

Ensure that clinical environments, including equipment and materials, are properly prepared and maintained for use. Prepare and maintain working environments and ensure that equipment and materials are available.'

Sell and provide information on prescribed veterinary treatments and other animal-related products.