ICT Account Manager Business & Administration Professionals

Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

The techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.

The strategies and practices, including channel sales, that involve distributing products directly and indirectly through partners in order to bring the products to the end consumer.

The offered products, their functionalities, properties and legal and regulatory requirements.

The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.

The principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as …

Apply the principles and rules that govern the activities and processes of an organisation.

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Pursue potential customers or products in order to generate additional sales and ensure growth.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product …

Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in …

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …

Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree …

Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

Collect data and statistics to test and evaluate in order to generate assertions and pattern predictions, with the aim of discovering useful information in a decision-making process.

Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.

Use specialised software to manage company's interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.

Create the strategic goals and actions for future interaction with an account for the organisation.

Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.

The outsourcing model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of …

Recommended Books

2 books

Managing Information Technology Outsourcing

Erik Beulen, Pieter M. R…

2021

Preview

The Routledge Companion to Managing Digital Outsourcing

Erik Beulen, Pieter Ribb…

2020

Preview

The SaaS model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of …

The hybrid model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of …

Recommended Books

1 book

Making Hybrid Working Work

Gary Cookson

2025

Preview

The open source model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety …

Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.

Prepare and deliver an understandably constructed sales talk for a product or a service, identifying and using persuasive argumentation.

Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.

Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.

Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

Explore large datasets to reveal patterns using statistics, database systems or artificial intelligence and present the information in a comprehensible way.

Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.

Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, …

Make predictions on the movement of account measurements and data which give insight into an organisation's financial state in order to aid analyses and evaluate potential risks.