Ict Account Manager Business & Administration Professionals
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ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications or ICT services. They also identify opportunities and manage sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.
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Where Do I Start?
Accounting Techniques
The techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become an Ict Account Manager
Essential Skills
Essential Skills
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EssentialAccounting Techniques knowledge
The techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.
No book recommendations available yet.
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EssentialChannel Marketing knowledge
The strategies and practices, including channel sales, that involve distributing products directly and indirectly through partners in order to bring the products to the end consumer.
No book recommendations available yet.
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EssentialSales Argumentation knowledge
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
No book recommendations available yet.
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EssentialProduct Comprehension knowledge
The offered products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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EssentialSales Strategies knowledge
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
No book recommendations available yet.
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EssentialService-Oriented Modelling knowledge
The principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as …
No book recommendations available yet.
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EssentialApply Company Policies skill
Apply the principles and rules that govern the activities and processes of an organisation.
Course recommendations coming soon.
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EssentialGuarantee Customer Satisfaction skill
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Course recommendations coming soon.
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EssentialIdentify New Business Opportunities skill
Pursue potential customers or products in order to generate additional sales and ensure growth.
Course recommendations coming soon.
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EssentialImplement Customer Follow-Up skill
Course recommendations coming soon.
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EssentialImplement Marketing Strategies skill
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Course recommendations coming soon.
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EssentialImplement Sales Strategies skill
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product …
Course recommendations coming soon.
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EssentialKeep Records On Sales skill
Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in …
Course recommendations coming soon.
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EssentialMaintain Relationship With Customers skill
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …
Course recommendations coming soon.
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EssentialManage Contracts skill
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree …
Course recommendations coming soon.
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EssentialMaximise Sales Revenues skill
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Course recommendations coming soon.
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EssentialPerform Data Analysis skill
Collect data and statistics to test and evaluate in order to generate assertions and pattern predictions, with the aim of discovering useful information in a decision-making process.
Course recommendations coming soon.
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EssentialProduce Sales Reports skill
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Course recommendations coming soon.
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EssentialUse Customer Relationship Management Software skill
Use specialised software to manage company's interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Course recommendations coming soon.
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EssentialDevelop Account Strategy skill
Create the strategic goals and actions for future interaction with an account for the organisation.
Course recommendations coming soon.
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EssentialPerform Customers' Needs Analysis skill
Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.
Course recommendations coming soon.
Optional Skills (5 of {{ profession.optional_skills|length }} displayed)
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OptionalOutsourcing Model knowledge
The outsourcing model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of …
Recommended Books
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OptionalSaas (Service-Oriented Modelling) knowledge
The SaaS model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of …
No book recommendations available yet.
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OptionalOpen Source Model knowledge
The open source model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety …
No book recommendations available yet.
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OptionalHybrid Model knowledge
The hybrid model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of …
Recommended Books
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OptionalAchieve Sales Targets skill
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Course recommendations coming soon.
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OptionalAdhere To Organisational Guidelines skill
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Course recommendations coming soon.
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OptionalBuild Business Relationships skill
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Course recommendations coming soon.
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OptionalCoordinate Technological Activities skill
Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.
Course recommendations coming soon.
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OptionalDeliver A Sales Pitch skill
Prepare and deliver an understandably constructed sales talk for a product or a service, identifying and using persuasive argumentation.
Course recommendations coming soon.
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OptionalEnsure Compliance With Legal Requirements skill
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Course recommendations coming soon.
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OptionalIdentify Ict User Needs skill
Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.
Course recommendations coming soon.
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OptionalImplement Strategic Planning skill
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
Course recommendations coming soon.
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OptionalMaintain Customer Records skill
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Course recommendations coming soon.
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OptionalPerform Data Mining skill
Explore large datasets to reveal patterns using statistics, database systems or artificial intelligence and present the information in a comprehensible way.
Course recommendations coming soon.
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OptionalPerform Market Research skill
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.
Course recommendations coming soon.
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OptionalSet Sales Goals skill
Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.
Course recommendations coming soon.
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OptionalStudy Sales Levels Of Products skill
Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, …
Course recommendations coming soon.
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OptionalForecast Account Metrics skill
Make predictions on the movement of account measurements and data which give insight into an organisation's financial state in order to aid analyses and evaluate potential risks.
Course recommendations coming soon.