Jewellery And Watches Specialised Seller Sales Workers

Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

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Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

Types of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.

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100 Iconic Watches

Gisbert L. Brunner

2024

Categories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.

Key characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.

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80 DIAMOND CUTS

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Diamonds

Renee Newman

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Variations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.

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The Hall-Marking of Jewellery, Practically Considered

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How Precious Metals Form

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The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

The offered products, their functionalities, properties and legal and regulatory requirements.

Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal …

Practise reasoning and apply simple or complex numerical concepts and calculations.

Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their …

Take in of purchase requests for items that are currently unavailable.

Assemble and prepare goods and demonstrate their functionalities to customers.

Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade …

Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

Estimate the total cost for the maintenance of watches or pieces of jewellery.

Assess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.

Control that items put up for sale are correctly priced and displayed and that they function as advertised.

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Properly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …

Keep the store tidy and clean by hovering and mopping.

Evaluate how much stock is used and determine what should be ordered.

Register and handle cash transactions by using point of sale register.

Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and …

Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

Refill shelves with merchandise to be sold.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Inform customers about the exact amount of carats and percentage of gold of a piece of jewellery. E.g. '14-carat gold' equals about 58% of pure gold.

Materials and processes involved in creating jewellery items like earrings, necklaces, rings, brackets, etc.

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Metalwork Jewelry

Linda Peterson

2018

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Reshape jewellery mountings.

Make jewellery repairs, such as enlarging or reducing ring sizes, soldering pieces of jewellery back together, and replacing broken or worn-out clasps and mountings.

Determine appraised value of gemstones such as diamonds and pearls; study price guides, market fluctuations and grades of rarity.

Change the batteries of customers' wrist watches.

Provide assistance to customers whose watches or jewelleries have been stolen or damaged. Communicate with insurance companies in order to quickly replace or refund items.

Use cleaning equipment to properly care for jewellery and watches, as per customer request. This might involve cleaning and polishing watches and pieces of jewellery.

Read and understand stamps on metal object to indicate the purity, date of production, and producer of the item.