Motor Vehicle Shop Manager Hospitality & Retail Managers

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The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

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Latest developments and trends related to the new types of vehicles and vehicle brands on the market.

The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing …

Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

Know existing regulations and legal requirements; ensure that all operations remain within legal boundaries.

Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

Adhere to standards of hygiene and safety established by respective authorities.

Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.

Implement and monitor company activities in compliance with legal contracting and purchasing legislations.

Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.

Attitude that puts customers at the centre of the business in all cases.

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …

Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

Plan, monitor and report on the budget.

Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …

Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

Ensure all employees are providing excellent customer service in accordance to company policy.

Negotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.

Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.

Negotiate compromises with stakeholders and strive to reach the most beneficial agreements for the company. May involve building relationships with suppliers and customers, as well as ensuring products are profitable.

Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.

Command products from relevant suppliers to get convenient and profitable products to purchase.

Ensure that sale prices and promotions are passed through the register as they should.

Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.

Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.

Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, …

Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Establish dealership forecasts by estimating total sales, incomes and expenditures. Proactively monitor sales targets and develop effective solutions should there be any lack of sales.

Operate and maintain the management information system that caters to the needs of the finance, sales, parts, inventory and administrative aspects of running the business.

Order new or second-hand vehicles following business specifications and procedures.

Determine the resources and personnel needed for management and sales operations in a vehicle shop or vehicle showroom.

Direct and monitor the physical display of vehicles on the premises.

Inform customers who consider a trade-in of their used car about their options; discuss all required documents and signatures; negotiate prices.

Elaborate plans to increase sales of new or used cars in a local distribution of vehicles.

Carry out all the activities involved in achieving specific marketing objectives within a given timeframe.

Provide car shoppers of financing options and warranties in order to buy vehicles; prepare all the necessary documentation and arrangements for customer's vehicle insurance.

Provide advice to customers related to the types of cars for sale, such as engine types and different fuels (hybrids, diesel, electric) and answer questions about gas mileage and the …

Suggest optional services and products to customers, such as vehicle accessories or after-sales services.

Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.