Passport Officer Business & Administration Technicians

The techniques used to identify fraudulous activities.

Check an individuals' official documentation, such as driver's licenses and identification, to ensure compliance with legal regulations, and to identify and assess individuals.

Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.

Ensure all employees are providing excellent customer service in accordance to company policy.

Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

Keep track of the passports and other travel documents such as certificates of identity and refugee travel documents which have been already issued.

Deal with requests for passports and other travel documents such as certificates of identity and refugee travel documents in accordance with policy and legislation.

Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …

Guarantee that the tracking and recording standards and rules for document management are followed, such as ensuring that changes are identified, that documents remain readable and that obsoleted documents are …

Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to …

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, …

Respond to enquiries and requests for information from other organisations and members of the public.

Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Possess the ability to work with the standard programs contained in Microsoft Office at a capable level. Create a document and do basic formatting, insert page breaks, create headers or …