Service Manager Production & Specialised Services Managers
SaveWhat Does a {{ profession.preferred_title|title }} Do?
Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Resource recommendations may include affiliate links. Learn more
Where Do I Start?
Corporate Social Responsibility
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Service Manager
Essential Skills
Essential Skills
-
EssentialCorporate Social Responsibility knowledge
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
Recommended Books
2 books -
EssentialCommunication Principles knowledge
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
Recommended Books
1 book -
EssentialCustomer Relationship Management knowledge
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the …
Recommended Books
1 book -
EssentialCustomer Service knowledge
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
No book recommendations available yet.
-
EssentialProduct Comprehension knowledge
The offered products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
-
EssentialCreate Solutions To Problems skill
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …
Course recommendations coming soon.
-
EssentialDevelop Business Plans skill
Plan, write and collaborate in the implement business plans. Include and foresee in the business plan the market strategy, the competitive analysis of the company, the design and the development …
Course recommendations coming soon.
-
EssentialFollow Company Standards skill
Lead and manage according to the organisation's code of conduct.
Course recommendations coming soon.
-
EssentialIdentify Customer's Needs skill
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Course recommendations coming soon.
-
EssentialManage Staff skill
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …
Course recommendations coming soon.
-
EssentialPlan Health And Safety Procedures skill
Set up procedures for maintaining and improving health and safety in the workplace.
Course recommendations coming soon.
-
EssentialSupervise Work skill
Direct and supervise the day-to-day activities of subordinate personnel.
Course recommendations coming soon.
-
EssentialSupervise The Management Of An Establishment skill
Run the management of an establishment and ensure that every need for a smooth running of the operations is looked after.
Course recommendations coming soon.
Optional Skills (5 of {{ profession.optional_skills|length }} displayed)
-
OptionalOffice Software knowledge
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
Recommended Books
2 book{{ skill.books|length|pluralize }} -
OptionalSocial Media Marketing Techniques knowledge
The marketing methods and strategies used to increase attention and website traffic through social media channels.
Recommended Books
3 book{{ skill.books|length|pluralize }} -
OptionalAccounting Techniques knowledge
The techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.
Recommended Books
4 book{{ skill.books|length|pluralize }} -
OptionalFinancial Management knowledge
The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of …
Recommended Books
2 book{{ skill.books|length|pluralize }} -
OptionalData Protection knowledge
The principles, ethical issues, regulations and protocols of data protection.
No book recommendations available yet.
-
OptionalInformation Confidentiality knowledge
The mechanisms and regulations which allow for selective access control and guarantee that only authorised parties (people, processes, systems and devices) have access to data, the way to comply with …
No book recommendations available yet.
-
OptionalAccounting knowledge
The documentation and processing of data regarding financial activities.
Recommended Books
3 book{{ skill.books|length|pluralize }} -
OptionalEmployment Law knowledge
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
Recommended Books
4 book{{ skill.books|length|pluralize }} -
OptionalPublic Relations knowledge
The practice of managing all aspects of the image and perception of a company or individual among stakeholders and the society at large.
Recommended Books
4 book{{ skill.books|length|pluralize }}Public Relations and the Digital -
OptionalSalon Management knowledge
The managing aspects of running a cosmetology-related business, such as leadership, organisation, and communication.
Recommended Books
2 book{{ skill.books|length|pluralize }}Step by Step Guide For Salon Management -
OptionalCar Controls knowledge
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Recommended Books
2 book{{ skill.books|length|pluralize }} -
OptionalE-Commerce Systems knowledge
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
Recommended Books
1 book{{ skill.books|length|pluralize }} -
OptionalAdvertising Techniques knowledge
The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.
No book recommendations available yet.
-
OptionalBookkeeping Regulations knowledge
The methods and regulations involved in the process of accurate bookkeeping.
No book recommendations available yet.
-
OptionalCleaning Industry Health And Safety Measures knowledge
Preventive and interventional methods used in the cleaning industry to maintain health and safety for all workers and tertiary persons.
No book recommendations available yet.
-
OptionalEngine Components knowledge
Know the different engine components, and their operation and maintenance. Understand when repairs and replacement should be undertaken.
No book recommendations available yet.
-
OptionalGraphic Design knowledge
The techniques to create a visual representation of ideas and messages.
No book recommendations available yet.
-
OptionalOrganisational Policies knowledge
The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.
No book recommendations available yet.
-
OptionalTypes Of Vehicle Engines knowledge
Types of car engines in road and racing cars, inclusing those with emerging technologies like Hybrids and electric motors, and how they work.
No book recommendations available yet.
-
OptionalBusiness Management Principles knowledge
Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.
Recommended Books
2 book{{ skill.books|length|pluralize }} -
OptionalBusiness Analysis knowledge
The research field which addresses the identification of business needs and problems and the determination of the solutions that would mitigate or prevent the smooth functioning of a business. Business …
Recommended Books
2 book{{ skill.books|length|pluralize }} -
OptionalCall Routing knowledge
The technique of placing calls from one point to another in the fastest possible way to avoid tolls and congestion.
Recommended Books
1 book{{ skill.books|length|pluralize }} -
OptionalSubsidiary Operations knowledge
The coordination, processes, and operations revolving around the management of subsidiaries either nationally or internationally. The integration of strategic guidelines coming from the headquarters, consolidation of financial reporting, and abidance …
Recommended Books
1 book{{ skill.books|length|pluralize }} -
OptionalCall-Centre Technologies knowledge
The wide range of telecommunications hardware and software such as automated phone systems and communication devices.
No book recommendations available yet.
-
OptionalCall Quality Assurance Management knowledge
Recording systems and monitoring procedures used in keeping track of call quality and methods for improvement.
No book recommendations available yet.
-
OptionalCompany Policies knowledge
The set of rules that govern the activity of a company.
No book recommendations available yet.
-
OptionalCosmetics knowledge
The various types of substances used to enhance the appearance of the human body.
No book recommendations available yet.
-
OptionalCounselling Methods knowledge
Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.
No book recommendations available yet.
-
OptionalPhotography knowledge
Art and practice of creating aesthetically appealing images by recording light or electromagnetic radiation.
No book recommendations available yet.
-
OptionalQuality Standards knowledge
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
No book recommendations available yet.
-
OptionalRecreation Activities knowledge
The field and characteristics of recreational activities for customers.
No book recommendations available yet.
-
OptionalSales Activities knowledge
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing …
No book recommendations available yet.
-
OptionalSales Strategies knowledge
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
No book recommendations available yet.
-
OptionalSpa Products knowledge
Keep up to date with new spa products such as certain oil and nail products being introduced by the market, and implement their benefits in the company or facility.
No book recommendations available yet.
-
OptionalTelemarketing knowledge
Principles and techniques of soliciting potential customers over the phone to perform direct marketing of products or services.
No book recommendations available yet.
-
OptionalTypes Of Spa knowledge
Field of information which distinguishes different kinds of spa such as thermal, hammam, medical, ayurvedic, relaxation, destination and traditional spas. These practices differ in treatments, therapies, services, programmes and provisions.
No book recommendations available yet.
-
OptionalAutomotive Diagnostic Equipment knowledge
The equipment used to examine automotive systems and components.
No book recommendations available yet.
-
OptionalAchieve Sales Targets skill
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Course recommendations coming soon.
-
OptionalAdjust Production Schedule skill
Adjust work schedule in order to maintain permanent shift operation.
Course recommendations coming soon.
-
OptionalAdminister Appointments skill
Accept, schedule and cancel appointments.
Course recommendations coming soon.
-
OptionalAdvise Customers On Usage Of Cosmetics skill
Provide advice to customers on how to apply various cosmetic products such as lotions, powders, nail polish or creams.
Course recommendations coming soon.
-
OptionalAdvise On Public Relations skill
Advise business or public organisations on public relations management and strategies in order to ensure efficient communication with target audiences, and proper conveying of information.
Course recommendations coming soon.
-
OptionalAnalyse Business Processes skill
Study the contribution of the work processes to the business goals and monitor their efficiency and productivity.
Course recommendations coming soon.
-
OptionalAnalyse Business Requirements skill
Study clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.
Course recommendations coming soon.
-
OptionalAnalyse Consumer Buying Trends skill
Analyse buying habits or currently prevalent customer behaviour.
Course recommendations coming soon.
-
OptionalAnalyse Customer Service Surveys skill
Analyse results from surveys completed by passengers/customer; analyse results to identify trends and draw conclusions.
Course recommendations coming soon.
-
OptionalAnalyse Goal Progress skill
Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and …
Course recommendations coming soon.
-
OptionalAnalyse Staff Capacity skill
Evaluate and identify staffing gaps in quantity, skills, performance revenue and surpluses.
Course recommendations coming soon.
-
OptionalAssess Employees' Capability Levels skill
Evaluate the capabilities of employees by creating criteria and systematic testing methods for measuring expertise of individuals within an organisation.
Course recommendations coming soon.
-
OptionalBuild Business Relationships skill
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Course recommendations coming soon.
-
OptionalCarry Out Repair Of Vehicles skill
Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems …
Course recommendations coming soon.
-
OptionalCollaborate In The Development Of Marketing Strategies skill
Work together with a group of professionals to develop marketing strategies performing market analysis and financial viability while staying aligned with the company's goals.
Course recommendations coming soon.
-
OptionalCommunicate With Customers skill
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Course recommendations coming soon.
-
OptionalContact Customers skill
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Course recommendations coming soon.
-
OptionalCoordinate Advertising Campaigns skill
Organise course of action to promote a product or service; oversee the production of TV advertisements, newspaper and magazine ads, suggest mail packs, email campaigns, websites, stands and other advertising …
Course recommendations coming soon.
-
OptionalCoordinate Events skill
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
Course recommendations coming soon.
-
OptionalCoordinate Operational Activities skill
Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives.
Course recommendations coming soon.
-
OptionalCreate A Financial Plan skill
Develop a financial plan according to financial and client regulations, including an investor profile, financial advice, and negotiation and transaction plans.
Course recommendations coming soon.
-
OptionalCreate A Work Atmosphere Of Continuous Improvement skill
Work with management practices such as continuous improvement, preventive maintenance. Pay attention to problem solving and teamwork principles.
Course recommendations coming soon.
-
OptionalDeal With Pressure From Unexpected Circumstances skill
Course recommendations coming soon.
-
OptionalDelegate Activities skill
Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when …
Course recommendations coming soon.
-
OptionalDeliver A Sales Pitch skill
Prepare and deliver an understandably constructed sales talk for a product or a service, identifying and using persuasive argumentation.
Course recommendations coming soon.
-
OptionalDevelop Organisational Policies skill
Develop and supervise the implementation of policies aimed at documenting and detailing the procedures for the operations of the organisation in the lights of its strategic planning.
Course recommendations coming soon.
-
OptionalDevelop Professional Network skill
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal …
Course recommendations coming soon.
-
OptionalDevelop Recreation Programmes skill
Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.
Course recommendations coming soon.
-
OptionalDevelop Revenue Generation Strategies skill
Elaborate methodologies through which a company markets and sells a product or service to generate income.
Course recommendations coming soon.
-
OptionalDevelop Working Procedures skill
Create standardised series of actions of a certain order to support the organisation.
Course recommendations coming soon.
-
OptionalDiagnose Problems With Vehicles skill
Diagnose issues with vehicles and assess the efforts and costs required to resolve them.
Course recommendations coming soon.
-
OptionalDisseminate Internal Communications skill
Disseminate internal communications using the different communication channels that a company has at its disposal.
Course recommendations coming soon.
-
OptionalEnsure Compliance With Company Regulations skill
Guarantee that employees' activities follow company regulations, as implemented through client and corporate guidelines, directives, policies and programmes.
Course recommendations coming soon.
-
OptionalEnsure Equipment Maintenance skill
Ensure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage …
Course recommendations coming soon.
-
OptionalEstablish Daily Priorities skill
Establish daily priorities for staff personnel. Effectively deal with multi-task workload.
Course recommendations coming soon.
-
OptionalEvaluate Employees skill
Analyse employees' individual performance over a certain time span and communicate own conclusions to the employee in question or higher management.
Course recommendations coming soon.
-
OptionalEvaluate Performance Of Organisational Collaborators skill
Evaluate the performance and results of managers and employees considering their efficiency and effectivity at work. Consider personal and professional elements.
Course recommendations coming soon.
-
OptionalFix Meetings skill
Fix and schedule professional appointments or meetings for clients or superiors.
Course recommendations coming soon.
-
OptionalGet Involved In The Day-To-Day Operation Of The Company skill
Collaborate and perform hands-on work with other departments, managers, supervisors, and workers in different aspects of the business from preparing accounting reports, envisioning the marketing campaigns up to having contact …
Course recommendations coming soon.
-
OptionalGreet Guests skill
Welcome guests in a friendly manner in a certain place.
Course recommendations coming soon.
-
OptionalGuarantee Customer Satisfaction skill
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Course recommendations coming soon.
-
OptionalHandle Customer Complaints skill
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Course recommendations coming soon.
-
OptionalIdentify New Business Opportunities skill
Pursue potential customers or products in order to generate additional sales and ensure growth.
Course recommendations coming soon.
-
OptionalImplement Marketing Strategies skill
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Course recommendations coming soon.
-
OptionalImplement Sales Strategies skill
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product …
Course recommendations coming soon.
-
OptionalInterview People skill
Interview people in a range of different circumstances.
Course recommendations coming soon.
-
OptionalIssue Sales Invoices skill
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …
Course recommendations coming soon.
-
OptionalKeep Records Of Customer Interaction skill
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
Course recommendations coming soon.
-
OptionalKeep Stock Records skill
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
Course recommendations coming soon.
-
OptionalLead A Team skill
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
Course recommendations coming soon.
-
OptionalLiaise With Local Authorities skill
Maintain the liaison and exchange of information with regional or local authorities.
Course recommendations coming soon.
-
OptionalLiaise With Managers skill
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Course recommendations coming soon.
-
OptionalMaintain Customer Service skill
Course recommendations coming soon.
-
OptionalMaintain Professional Administration skill
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
Course recommendations coming soon.
-
OptionalMaintain Relationship With Customers skill
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …
Course recommendations coming soon.
-
OptionalMaintain Relationship With Suppliers skill
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Course recommendations coming soon.
-
OptionalMake Independent Operating Decisions skill
Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a …
Course recommendations coming soon.
-
OptionalMake Strategic Business Decisions skill
Analyse business information and consult directors for decision making purposes in a varied array of aspects affecting the prospect, productivity and sustainable operation of a company. Consider the options and …
Course recommendations coming soon.
-
OptionalManage Accounts skill
Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are …
Course recommendations coming soon.
-
OptionalManage A Small-To-Medium Business skill
Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
Course recommendations coming soon.
-
OptionalManage A Team skill
Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and …
Course recommendations coming soon.
-
OptionalManage Budgets skill
Plan, monitor and report on the budget.
Course recommendations coming soon.
-
OptionalManage Contracts skill
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree …
Course recommendations coming soon.
-
OptionalManage Emergency Evacuation Plans skill
Monitor quick and safe emergency evacuation plans.
Course recommendations coming soon.
-
OptionalManage Health And Safety Standards skill
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Course recommendations coming soon.
-
OptionalManage Ict Project skill
Plan, organize, control and document procedures and resources, such as human capital, equipment and mastery, in order to achieve specific goals and objectives related to ICT systems, services or products, …
Course recommendations coming soon.
-
OptionalManage Inventory skill
Control product inventory in balance of availability and storage costs.
Course recommendations coming soon.
-
OptionalManage Logistics skill
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.
Course recommendations coming soon.
-
OptionalManage Operational Budgets skill
Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.
Course recommendations coming soon.
-
OptionalManage Payroll skill
Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.
Course recommendations coming soon.
-
OptionalManage Payroll Reports skill
Maintain personnel records as well as payroll reports. Record evaluations, promotions or disciplinary actions.
Course recommendations coming soon.
-
OptionalManage Profitability skill
Review on a regular basis sales and profit performance.
Course recommendations coming soon.
-
OptionalManage Schedule Of Tasks skill
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
Course recommendations coming soon.
-
OptionalManage Supplies skill
Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and …
Course recommendations coming soon.
-
OptionalManage Workflow Processes skill
Develop, document and implement traffic and workflow processes across the company for different functions. Liaise with several departments and services such as account management and the creative director to plan …
Course recommendations coming soon.
-
OptionalMaximise Sales Revenues skill
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Course recommendations coming soon.
-
OptionalMeasure Customer Feedback skill
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Course recommendations coming soon.
-
OptionalMonitor Customer Service skill
Ensure all employees are providing excellent customer service in accordance to company policy.
Course recommendations coming soon.
-
OptionalMonitor Equipment skill
Monitoring equipment implies watching gauges, dials, or display screens to make sure a machine is working.
Course recommendations coming soon.
-
OptionalMonitor Stock Level skill
Evaluate how much stock is used and determine what should be ordered.
Course recommendations coming soon.
-
OptionalOrder Supplies skill
Command products from relevant suppliers to get convenient and profitable products to purchase.
Course recommendations coming soon.
-
OptionalOversee Quality Control skill
Course recommendations coming soon.
-
OptionalPerform Business Analysis skill
Evaluate the condition of a business on its own and in relation to the competitive business domain, performing research, placing data in context of the business' needs and determining areas …
Course recommendations coming soon.
-
OptionalPerform Customer Management skill
Identify and understand the customer's needs. Communicate and engage with stakeholders in designing, promoting and evaluating services.
Course recommendations coming soon.
-
OptionalPerform Market Research skill
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.
Course recommendations coming soon.
-
OptionalPerform Risk Analysis skill
Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.
Course recommendations coming soon.
-
OptionalPlan Marketing Campaign skill
Develop a method to promote a product through different channels, such as television, radio, print and online platforms, social media with the aim to communicate and deliver value to customers.
Course recommendations coming soon.
-
OptionalPlan Medium To Long Term Objectives skill
Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
Course recommendations coming soon.
-
OptionalPresent Reports skill
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
Course recommendations coming soon.
-
OptionalProduce Sales Reports skill
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Course recommendations coming soon.
-
OptionalPromote Cultural Venue Events skill
Work together with museum or any art facility staff to develop and promote its events and programme.
Course recommendations coming soon.
-
OptionalPromote Recreation Activities skill
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
Course recommendations coming soon.
-
OptionalProvide Cost Benefit Analysis Reports skill
Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project …
Course recommendations coming soon.
-
OptionalRecommend Cosmetics To Customers skill
Recommend and provide advice on cosmetic products based on the customer's personal preferences and needs and on the different product types and brands available.
Course recommendations coming soon.
-
OptionalRecruit Employees skill
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Course recommendations coming soon.
-
OptionalRepresent The Organisation skill
Act as representative of the institution, company or organisation to the outside world.
Course recommendations coming soon.
-
OptionalRespond To Customers' Inquiries skill
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
Course recommendations coming soon.
-
OptionalSchedule Recreation Facilities skill
Schedule the use of recreational facilities.
Course recommendations coming soon.
-
OptionalSchedule Shifts skill
Plan staff time and shifts to reflect the demands of the business.
Course recommendations coming soon.
-
OptionalSell Products skill
Encourage sales by identifying the customer's buying needs and by promoting benefits and features of the organisation's products. Respond to and resolve customer objections and agree to mutually beneficial terms …
Course recommendations coming soon.
-
OptionalSell Services skill
Encourage sales by identifying the customer's buying needs and by promoting benefits and features of the organisation's services. Respond to and resolve customer objections and agree to mutually beneficial terms …
Course recommendations coming soon.
-
OptionalSell Tickets skill
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
Course recommendations coming soon.
-
OptionalSet Organisational Policies skill
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Course recommendations coming soon.
-
OptionalShow Responsibility skill
Course recommendations coming soon.
-
OptionalStrive For Company Growth skill
Develop strategies and plans aiming at achieving a sustained company growth, be the company self-owned or somebody else's. Strive with actions to increase revenues and positive cash flows.
Course recommendations coming soon.
-
OptionalStudy Sales Levels Of Products skill
Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, …
Course recommendations coming soon.
-
OptionalSupervise Daily Information Operations skill
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
Course recommendations coming soon.
-
OptionalSupervise Sales Activities skill
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that …
Course recommendations coming soon.
-
OptionalTeach Customer Service Techniques skill
Teach techniques designed to maintain customer service standards at a satisfactory level.
Course recommendations coming soon.
-
OptionalThink Analytically skill
Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Course recommendations coming soon.
-
OptionalTrain Employees skill
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving …
Course recommendations coming soon.
-
OptionalUse Communication Techniques skill
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Course recommendations coming soon.
-
OptionalUse Different Communication Channels skill
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Course recommendations coming soon.
-
OptionalWrite Work-Related Reports skill
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so …
Course recommendations coming soon.
-
OptionalAdvise Customers skill
Give information to people regarding import and export restrictions, tariff systems and other custom-related topics.
Course recommendations coming soon.
-
OptionalAnalyse Call Centre Activities skill
Improve the customer satisfaction and the service level of a call centre by researching data such as call time, waiting time for customers and review company targets to seek measures …
Course recommendations coming soon.
-
OptionalAnalyse Membership skill
Identify trends in membership and determine areas of potential membership growth.
Course recommendations coming soon.
-
OptionalAssess The Feasibility Of Implementing Developments skill
Study developments and innovation proposals in order to determine their applicability in the business and their feasibility of implementation from various fronts such as economic impact, business image, and consumer …
Course recommendations coming soon.
-
OptionalAutomotive Engineering skill
The discipline of engineering that combines mechanical, electrical, electronic, software and safety engineering to design motor vehicles such as trucks, vans and automobiles.
Course recommendations coming soon.
-
OptionalCarry Out Inventory Planning skill
Determine the optimal quantities and timings of inventory in order to align it with sales and production capacity.
Course recommendations coming soon.
-
OptionalCarry Out Repair Of Motorcycles skill
Carry out repairs and routine maintenance checks for motorcycles such as engine tune-ups, oil changes, tire rotation, tire changes, engine failures and mechanical system malfunctions. Replace parts and components.
Course recommendations coming soon.
-
OptionalCheck In Guests skill
Inscribe visitors and guests at the spa by entering the appropriate information and running necessary reports from a computer system.
Course recommendations coming soon.
-
OptionalCollect Customer Data skill
Collect customer data such as contact information, credit card or billing information; gather information to track down purchase history.
Course recommendations coming soon.
-
OptionalCollect Items For Laundry Service skill
Collect the dirty pieces of clothing or other linen within the facility and send it to the laundry service.
Course recommendations coming soon.
-
OptionalCommunicate With Customer Service Department skill
Communicate with customer service in a transparent and collaborative manner; monitor how service is operating; relay real-time information to customers.
Course recommendations coming soon.
-
OptionalComplete Membership Administration skill
Oversee and carry out several tasks in the membership administration process such as reporting membership numbers, ensure that the website is reviewed and maintained and writing newsletters.
Course recommendations coming soon.
-
OptionalCoordinate Membership Work skill
Provide internal coordination for membership work such as oversee implementation of efficient membership processes, systems and strategies and ensure affiliate information is accurate and up to date.
Course recommendations coming soon.
-
OptionalDevelop Membership Strategies skill
Create proposals for membership strategies such as options for alternative membership models, membership rules and financial modelling.
Course recommendations coming soon.
-
OptionalDevelop Online Sales Business Plan skill
Gather relevant information and write a well-structured document providing the trajectory of a business project, adapted to an online environment.
Course recommendations coming soon.
-
OptionalDischarge Employees skill
Dismiss employees from their job.
Course recommendations coming soon.
-
OptionalEstablish Communication With Foreign Cultures skill
Strive to understand the cultural codes of the society where the company operates and to establish a solid communication and mutual understanding with its members.
Course recommendations coming soon.
-
OptionalHandle Complaints skill
Manage problems, protestations and disputes on the job.
Course recommendations coming soon.
-
OptionalInform Customers Of Activity Changes skill
Brief customers about changes, delays or cancellations of planned activities.
Course recommendations coming soon.
-
OptionalInspect Dry Cleaning Materials skill
Check which items are suitable or unsuitable for dry-cleaning by interpreting care labels and decide which dry cleaning processes may be required.
Course recommendations coming soon.
-
OptionalInterpret Automatic Call Distribution Data skill
Interpret information of call distribution system, a device that transmits incoming calls to specific groups of terminals.
Course recommendations coming soon.
-
OptionalManage Cleaning Activities skill
Oversee cleaning activities undertaken by employees.
Course recommendations coming soon.
-
OptionalManage Customer Service skill
Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.
Course recommendations coming soon.
-
OptionalManage Key Performance Indicators Of Call Centres skill
Understand, follow up and manage the achievement of the most important key performance indicators (KPI) of call centres such as time average operation (TMO), service quality, questionnaires filled, and sales …
Course recommendations coming soon.
-
OptionalManage Membership skill
Ensure efficient internal processes and systems in order to manage membership and oversee the work related to it.
Course recommendations coming soon.
-
OptionalManage Membership Database skill
Add and update membership information and analyze and report on statistical membership information.
Course recommendations coming soon.
-
OptionalManage Recreational Facility skill
Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary …
Course recommendations coming soon.
-
OptionalManage Work skill
Supervise, instruct and plan work for teams or individual members of the team. Set up time schedules and make sure they are followed.
Course recommendations coming soon.
-
OptionalMeet Picking Standards skill
Perform picking activities in a way that meets quality standards.
Course recommendations coming soon.
-
OptionalMonitor Daily Work skill
Planning the day's work and assigns tasks equally to the workers and employees at harvest accordance with the plans drawn up by his superior, explains the work to do, advises …
Course recommendations coming soon.
-
OptionalOffer Free Samples Of Cosmetics skill
Distribute to the public samples of various cosmetic products you are promoting so that prospective clients can test them and then buy them.
Course recommendations coming soon.
-
OptionalOversee Guest Laundry Service skill
Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.
Course recommendations coming soon.
-
OptionalOversee Spa Maintenance skill
Inspect, direct and execute preventive maintenance and repair of spa facilities. Check for the proper functioning and availability of equipment and supplies. Contact and coordinate on-site maintenance of contractors and …
Course recommendations coming soon.
-
OptionalPerform Customers' Needs Analysis skill
Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.
Course recommendations coming soon.
-
OptionalPersuade Clients With Alternatives skill
Describe, detail, and compare possible alternatives that clients could take about products and services to persuade them to take a decision that benefits both the company and the client.
Course recommendations coming soon.
-
OptionalPlan Employees Work In Vehicle Maintenance skill
Schedule work schemes for employees in vehicle maintenance. Plan and assign work in order to make sure agreements and deadlines are met.
Course recommendations coming soon.
-
OptionalPlan Spa Services skill
Direct diverse spa services and programs according to company or facility quality standards and guidelines.
Course recommendations coming soon.
-
OptionalPromote Organisational Communication skill
Promote and nurture the efficient spread of plans and business information throughout the organisation by strengthening the channels of communication at its disposal.
Course recommendations coming soon.
-
OptionalProvide Information skill
Ensure quality and correctness of provided information, depending on the type of audience and context.
Course recommendations coming soon.
-
OptionalProvide Membership Service skill
Ensure good service for all members by monitoring the mail box on a regular basis, by resolving membership issues that arise and by advising members on benefits and renewals.
Course recommendations coming soon.
-
OptionalProvide Operational Efficiency Training To Employees skill
Provide resources and prepares employee training activities and workshops; increase efficiency of warehouse operations.
Course recommendations coming soon.
-
OptionalQuote Prices skill
Refer to prices for the client by researching and estimating fare rates.
Course recommendations coming soon.
-
OptionalRead Care Labels skill
Sort clothing items according to their colour or fabric by inspecting and reading care tags or labels. They indicate agitations, how a particular fabric should best be washed, bleached, dryed, …
Course recommendations coming soon.
-
OptionalRecruit Members skill
Carry out assessment and recruitment of members.
Course recommendations coming soon.
-
OptionalReport On Overall Management Of A Business skill
Prepare and present periodic reports on the operations, achievements, and results obtained during certain period to higher level managers and directors.
Course recommendations coming soon.
-
OptionalSell Cosmetics skill
Sell a variety of cosmetic products such as lotions, soaps, lip sticks, hair removers, perfumes, tooth pastes, face masks, nail polisher and deodorants.
Course recommendations coming soon.
-
OptionalSet Hygiene Standards skill
Fix standards and procedures to ensure hygiene in an establishment.
Course recommendations coming soon.
-
OptionalStimulate Creative Processes skill
Encourage and foster creative processes from setting up brainstorming sessions, incubating ideas, up to contrasting them with other ideas and undergoing feasibility tests of the prospects.
Course recommendations coming soon.
-
OptionalTeach Marketing Principles skill
Instruct students in the theory and practice of marketing, with the aim of assisting them in pursuing a future career in this field, more specifically in courses such as sales …
Course recommendations coming soon.
-
OptionalUse Solvents skill
Clean products or surfaces by using solvents to dissolve or extract other unnecessary substances.
Course recommendations coming soon.
-
OptionalVisit Manufacturers skill
Visit manufacturers in order to learn about production process and to assess product quality.
Course recommendations coming soon.
-
OptionalWrite Leaflets skill
Create flyers such as recruitment flyers in order to recruit people or publicity flyers in order to contribute to the development of publicity campaigns.
Course recommendations coming soon.