Taxi Controller Numerical & Material Recording Clerks
SaveWhat Does a Taxi Controller Do?
Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
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Where Do I Start?
Passenger Transport Regulations
Have knowledge of passenger transport conventions and regulations.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Taxi Controller
Essential Skills
Essential Skills
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EssentialPassenger Transport Regulations knowledge
Have knowledge of passenger transport conventions and regulations.
No book recommendations available yet.
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EssentialRoad Traffic Laws knowledge
Understand road traffic laws and the rules of the road.
No book recommendations available yet.
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EssentialCommunicate By Telephone skill
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Course recommendations coming soon.
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EssentialCommunicate Verbal Instructions skill
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
Course recommendations coming soon.
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EssentialConsider Economic Criteria In Decision Making skill
Develop proposals and take appropriate decisions taking into account economic criteria.
Course recommendations coming soon.
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EssentialHandle Customer Complaints skill
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Course recommendations coming soon.
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EssentialListen Actively skill
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, …
Course recommendations coming soon.
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EssentialRead Maps skill
Read maps effectively.
Course recommendations coming soon.
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EssentialRelay Messages Through Radio And Telephone Systems skill
Possess the communication abilities to relay messages through a radio and telephone system.
Course recommendations coming soon.
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EssentialUse Different Communication Channels skill
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Course recommendations coming soon.
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EssentialAssign Taxi Fares skill
Assign taxi fares according to the request order.
Course recommendations coming soon.
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EssentialControl Taxi Schedules skill
Control the plans and schedules for organising taxi operations in urban areas.
Course recommendations coming soon.
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EssentialFollow Up Complaint Reports skill
Follow up complaints or accident reports in order to take adequate measures to solve problems. Contact the relevant authorities or internal staff to provide solutions in various situations.
Course recommendations coming soon.
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EssentialLog Times Of Taxis skill
Log the time and number of each cab as they check in onto the dispatch sheet. Use mathematical and organisational skills to correctly monitor the time of cabs.
Course recommendations coming soon.
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EssentialMatch Vehicles With Routes skill
Match types of vehicles to transport routes, taking into consideration service frequency, peak transport times, service area covered, and road conditions.
Course recommendations coming soon.
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EssentialMonitor Drivers skill
Ensure that drivers meet the legal requirements to operate, arrive at work at required times, present no signs of alcohol or drug abuse, and follow the commissioned itineraries of the …
Course recommendations coming soon.
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EssentialOperate Radio Dispatch Systems For Taxis skill
Operate radio dispatching systems for taxi driving activities.
Course recommendations coming soon.
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EssentialUse Codes To Communicate With Taxi Drivers skill
Use codes whenever possible to limit the use of conversational language in order to increase productivity.
Course recommendations coming soon.
Optional Skills (4 of 4 displayed)
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OptionalDrive In Urban Areas skill
Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.
Course recommendations coming soon.
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OptionalHave Computer Literacy skill
Utilise computers, IT equipment and modern day technology in an efficient way.
Course recommendations coming soon.
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OptionalPerform Services In A Flexible Manner skill
Course recommendations coming soon.
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OptionalProvide High-end Driving Services skill
Drive vehicles such as limousines or taxis for high-end services. Transport people and goods providing optimal service quality, safety, and efficiency.
Course recommendations coming soon.