Technical Sales Representative Business & Administration Professionals
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Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
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Where Do I Start?
Characteristics Of Products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Technical Sales Representative
Essential Skills
Essential Skills
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EssentialCharacteristics Of Products knowledge
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
No book recommendations available yet.
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EssentialSales Promotion Techniques knowledge
The techniques used to persuade customers to purchase a product or a service.
No book recommendations available yet.
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EssentialCharacteristics Of Services knowledge
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
No book recommendations available yet.
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EssentialProduct Comprehension knowledge
The offered products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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EssentialAnswer Requests For Quotation skill
Make up prices and documents for the products that customers may purchase.
Course recommendations coming soon.
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EssentialApply Technical Communication Skills skill
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
Course recommendations coming soon.
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EssentialCommunicate With Customers skill
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Course recommendations coming soon.
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EssentialContact Customers skill
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Course recommendations coming soon.
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EssentialDemonstrate Motivation For Sales skill
Show incentives that drive someone to reach sales goals and business targets.
Course recommendations coming soon.
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EssentialDemonstrate Products' Features skill
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade …
Course recommendations coming soon.
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EssentialEnsure Compliance With Legal Requirements skill
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Course recommendations coming soon.
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EssentialEnsure Customer Focus skill
Attitude that puts customers at the centre of the business in all cases.
Course recommendations coming soon.
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EssentialGuarantee Customer Satisfaction skill
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Course recommendations coming soon.
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EssentialHave Computer Literacy skill
Utilise computers, IT equipment and modern day technology in an efficient way.
Course recommendations coming soon.
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EssentialImplement Customer Follow-Up skill
Course recommendations coming soon.
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EssentialImplement Marketing Strategies skill
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Course recommendations coming soon.
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EssentialImplement Sales Strategies skill
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product …
Course recommendations coming soon.
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EssentialKeep Records Of Customer Interaction skill
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
Course recommendations coming soon.
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EssentialKeep Records On Sales skill
Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in …
Course recommendations coming soon.
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EssentialMaintain Relationship With Customers skill
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …
Course recommendations coming soon.
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EssentialPrioritise Tasks skill
Organise tasks according to their priority.
Course recommendations coming soon.
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EssentialProduce Sales Reports skill
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Course recommendations coming soon.
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EssentialProspect New Customers skill
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
Course recommendations coming soon.
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EssentialProvide Customer Follow-Up Services skill
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Course recommendations coming soon.
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EssentialRecord Customers' Personal Data skill
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
Course recommendations coming soon.
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EssentialRespond To Customers' Inquiries skill
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
Course recommendations coming soon.
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EssentialSupervise Sales Activities skill
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that …
Course recommendations coming soon.
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EssentialUse Customer Relationship Management Software skill
Use specialised software to manage company's interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Course recommendations coming soon.
Optional Skills (5 of {{ profession.optional_skills|length }} displayed)
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OptionalMining, Construction And Civil Engineering Machinery Products knowledge
The offered mining, construction and civil engineering machinery products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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OptionalE-Commerce Systems knowledge
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
Recommended Books
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OptionalInternational Commercial Transactions Rules knowledge
Pre-defined commercial terms used in international commercial transactions which stipulate clear tasks, costs and risks associated with the delivery of goods and services.
Recommended Books
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OptionalMarket Pricing knowledge
Price volatility according to market and price elasticity, and the factors which influence pricing trends and changes in the market in the long and short term.
Recommended Books
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OptionalAgricultural Equipment knowledge
The offered agricultural machinery and equipment products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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OptionalConsumer Protection knowledge
The current legislation applicable in relation to the rights of consumers in the marketplace.
No book recommendations available yet.
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OptionalElectronic Communication knowledge
Data communication performed through digital means such as computers, telephone or e-mail.
No book recommendations available yet.
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OptionalHardware, Plumbing And Heating Equipment Products knowledge
The offered hardware, plumbing and heating equipment products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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OptionalMultimedia Systems knowledge
The methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.
No book recommendations available yet.
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Optional
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OptionalChemical Products knowledge
The offered chemical products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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OptionalElectronic And Telecommunication Equipment knowledge
The offered electronic and telecommunication equipment and products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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OptionalIct Software Specifications knowledge
The characteristics, use and operations of various software products such as computer programmes and application software.
No book recommendations available yet.
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OptionalIndustrial Tools knowledge
The tools and equipment used for industrial purposes, both power and hand tools, and their various uses.
No book recommendations available yet.
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OptionalMachinery Products knowledge
The offered machinery products their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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OptionalOffice Equipment knowledge
The offered office machinery and equipment products, its functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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OptionalSales Activities knowledge
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing …
No book recommendations available yet.
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OptionalSales Strategies knowledge
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
No book recommendations available yet.
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OptionalTextile Industry Machinery Products knowledge
The offered textile industry machinery products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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OptionalTypes Of Aircraft knowledge
The various types of aircraft, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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OptionalTypes Of Maritime Vessels knowledge
Know a large variety of maritime vessels and their characteristics and specifications. Use that knowledge to ensure that all security, technical, and maintenance measures are taken into account in their …
No book recommendations available yet.
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OptionalCredit Card Payments knowledge
The methods involving payment done through credit cards.
No book recommendations available yet.
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OptionalAddress Problems Critically skill
Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods …
Course recommendations coming soon.
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OptionalCreate Solutions To Problems skill
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings …
Course recommendations coming soon.
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OptionalIssue Sales Invoices skill
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and …
Course recommendations coming soon.
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OptionalSpeak Different Languages skill
Master foreign languages to be able to communicate in one or more foreign languages.
Course recommendations coming soon.
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OptionalPerform Customers' Needs Analysis skill
Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.
Course recommendations coming soon.