Tourist Animator Legal, Social & Cultural Professionals

The field and characteristics of recreational activities for customers.

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

Create, schedule and guide engaging and challenging entertainment programmes.

Amuse guests of a facility by involving them in amusement activities in order to make their stay more enjoyable and active.

Brief customers about changes, delays or cancellations of planned activities.

Follow the information about upcoming events, services or activities by checking information sheets and online communication.

Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.

Welcome guests in a friendly manner in a certain place.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product …

Evaluate the success of recently organised events, making recommendations to improve future events.