Tram Driver Drivers & Mobile Plant Operators

The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

Have knowledge of passenger transport conventions and regulations.

Understand road traffic laws and the rules of the road.

Know the local transport topography, including roads, traffic hotspots, and alternative routes to reach a destination. Use knowledge to transport the vehicle to its destination in the most time and …

Understand the mechanical composition of trams; have the ability to identify and report any damage or malfunction to central operations.

Know the regulations governing tramways and apply these regulations in the daily operations of tram transportation. Ensure that standards are met in relation to safeguarding the well-being of passengers and …

Know different types of trams and their technical operating requirements. There are various forms of tram, such as cable-hauled, hybrid funicular electric, electric (trolley cars), gas trams, and trams powered …

Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to …

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.

Keep the vehicle clean and in roadworthy condition. Ensure regular maintenance of the vehicle and provide valid official documents such as licenses and permits where appropriate.

Ensure that the vehicle is equipped with accessibility equipment such as passenger lift, seat belts, restraining harnesses, and wheelchair clamps or webbing straps.

Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and …

Drive defensively to maximise road safety and save time, money, and lives; anticipate the actions of other road users.

Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.

Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

Set up, test and operate different types of communication equipment such as transmission equipment, digital network equipment, or telecommunications equipment.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Adhere to assigned work schedule as prepared by the transportation company.

Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

Clean and maintain vans, buses and any other road vehicles to ensure safe operating conditions.

Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

Drive trams through urban areas; pick up and drop off passengers and freight.

Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.

Observe traffic lights in tramway infrastructure, examine track conditions, area traffic, and prescribed speeds to ensure safety.

Observe traffic signs, understand their meaning, and act accordingly in the tramway infrastructure.

Measure the passage of time, often with the assistance of a clock or stopwatch.

Operate tram controls and power switches with different operating systems. Manipulate forward and reverse motion by smooth application of power and braking.

Conduct equipment checks at the start of a shift to ensure that the tram is operating as required.

Execute vehicle maintenance based on supplier or manufacturer instructions. This might include cleaning vehicle engine, cleaning vehicle interior and exterior, maintaining mileage and fuel records, performing non-mechanical maintenance tasks. Service …

Handle petty cash for minor expenses and transactions required for the daily running of a business.

Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.

Use GPS Systems.

Read maps effectively.