Flight Attendant Personal Service Workers
SaveWhat Does a Flight Attendant Do?
Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalities.
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Air Transport Law
Know air transport laws and regulations. Due to the nature of aviation, knowledge of air transport laws partially overlaps with knowledge of international law.
These are common skills for this role, based on a European framework. Requirements vary between jobs, including in the UK. Real-world experience matters more than ticking every box - use this as a guide, not a checklist.
Skills You Need to Become a Flight Attendant
Essential Skills
Essential Skills
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EssentialAir Transport Law knowledge
Know air transport laws and regulations. Due to the nature of aviation, knowledge of air transport laws partially overlaps with knowledge of international law.
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EssentialAirport Planning knowledge
Know airport planning for different types of aircrafts; use that information to mobilise resources and people in order to handle the aircrafts while they are in the airport.
Recommended Books
1 book -
EssentialCommon Aviation Safety Regulations knowledge
The body of legislation and regulations that apply to the field of civil aviation at regional, national, European and International levels. Understand that regulations aimed at protecting citizens at all …
Recommended Books
2 books -
EssentialAnalyse Work-related Written Reports skill
Read and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.
Course recommendations coming soon.
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EssentialCommunicate Verbal Instructions skill
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
Course recommendations coming soon.
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EssentialComply With Food Safety And Hygiene skill
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Course recommendations coming soon.
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EssentialDeal With Challenging Work Conditions skill
Deal with challenging circumstances in which to perform work, such as night work, shift work, and atypical working conditions.
Course recommendations coming soon.
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EssentialFollow Verbal Instructions skill
Have the ability to follow spoken instructions received from colleagues. Strive to understand and clarify what is being requested.
Course recommendations coming soon.
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EssentialGive Instructions To Staff skill
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
Course recommendations coming soon.
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EssentialGreet Guests skill
Welcome guests in a friendly manner in a certain place.
Course recommendations coming soon.
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EssentialHandle Customer Complaints skill
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Course recommendations coming soon.
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EssentialHandle Financial Transactions skill
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Course recommendations coming soon.
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EssentialHandle Stressful Situations skill
Course recommendations coming soon.
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EssentialHandle Veterinary Emergencies skill
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
Course recommendations coming soon.
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EssentialMaintain Customer Service skill
Course recommendations coming soon.
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EssentialMaintain Relationship With Customers skill
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …
Course recommendations coming soon.
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EssentialManage The Customer Experience skill
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
Course recommendations coming soon.
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EssentialPerform Routine Flight Operations Checks skill
Perform checks before and during flight: conduct pre-flight and in-flight inspections of aircraft performance, route and fuel usage, runway availability, airspace restrictions, etc.
Course recommendations coming soon.
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EssentialProcess Customer Orders skill
Handle orders placed by customers. Receive the customer order and define a list of requirements, a working process, and a time frame. Execute the work as planned.
Course recommendations coming soon.
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EssentialProvide First Aid skill
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
Course recommendations coming soon.
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EssentialServe Food In Table Service skill
Provide food at the table whilst maintaining high level of customer service and food safety standards.
Course recommendations coming soon.
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EssentialUpsell Products skill
Persuade customers to buy additional or more expensive products.
Course recommendations coming soon.
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EssentialCarry Out Pre-flight Duties skill
Check on-board safety equipment; ensure that the plane is clean; ensure that documents in the seat pockets are up to date; check if all meals and other required stock are …
Course recommendations coming soon.
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EssentialConduct Full-scale Emergency Plan Exercises skill
Conduct and mobilise all efforts, support organisations, resources, and communications within the airport, to carry out prevention plan exercises in order to prepare and train airport personnel for real-life emergency …
Course recommendations coming soon.
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EssentialDeliver Outstanding Service skill
Provide outstanding customer service by exceeding customer expectations; establish reputation as an exceptional service provider.
Course recommendations coming soon.
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EssentialExecute Flight Plans skill
Listen to the briefing given by the captain or the crew manager; understand service requirements and apply the commissioned tasks in an appropriate manner.
Course recommendations coming soon.
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EssentialInspect Cabin Service Equipment skill
Inspect cabin service equipment, such as trolleys and catering equipment, and safety equipment such as life jackets, inflatable life rafts, first-aid kits, skiff emergency packs, emergency flashlights, and hand-held radios. …
Course recommendations coming soon.
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EssentialPrepare Flight Reports skill
Prepare reports showing flight departure and arrival locations, passenger ticket numbers, food and drink inventories, condition of cabin equipment, and potential problems encountered by passengers.
Course recommendations coming soon.
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EssentialProvide Food And Beverages skill
Provide people with food and drink during trip, a flight, an event, or any other occurrence.
Course recommendations coming soon.
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EssentialSell Souvenirs skill
Exchange souvenirs for money by displaying them in an attractive way and communicating with customers.
Course recommendations coming soon.
Optional Skills (5 of 8 displayed)
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OptionalAct Reliably skill
Course recommendations coming soon.
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OptionalApply Transportation Management Concepts skill
Apply transport industry management concepts in order to improve transportation processes, reduce waste, increase efficiency, and improve schedule preparation.
Course recommendations coming soon.
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OptionalHave Computer Literacy skill
Utilise computers, IT equipment and modern day technology in an efficient way.
Course recommendations coming soon.
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OptionalPerform Services In A Flexible Manner skill
Course recommendations coming soon.
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OptionalProvide Information To Passengers skill
Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.
Course recommendations coming soon.
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OptionalTolerate Stress skill
Course recommendations coming soon.
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OptionalUse Different Communication Channels skill
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Course recommendations coming soon.
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OptionalBe Friendly To Passengers skill
Engage with passengers according to the expectations of contemporary social behaviour, the specific situation, and the code of conduct of the organisation. Communicate in a polite and clear way.
Course recommendations coming soon.