Train Attendant Personal Service Workers

The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Welcome guests in a friendly manner in a certain place.

Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Provide food at the table whilst maintaining high level of customer service and food safety standards.

Apply transport industry management concepts in order to improve transportation processes, reduce waste, increase efficiency, and improve schedule preparation.

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.

Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product …

Make sure that all articles or objects lost are identified and that the owners get them back in their possession.

Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.

Read and comprehend content of stowage plans; basic knowledge of how to stow various types of cargo.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or …

Assist passengers when they embark vessels, aircraft, trains and other modes of transport. Keep safety measures and procedures in mind.

Assist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.

Listen to railway travellers and respond to their enquiries related to train times; read timetables to assist travellers with the planning of a trip. Identify in a timetable when a …

Check train carriages to ensure cleanliness before the start of a train journey. Ensure that on-board services and entertainment (if any) are functioning as required.

Provide information on and demonstrate emergency procedures to passengers. Explain the use of emergency equipment and direct passengers to the nearest emergency exits.

Assist passengers when they leave the vessel, aircraft, train, or other mode of transport. Keep the safety measures and procedures in mind.

Manage, pack, unpack and store guest luggage on request.

Keep supplies of toiletries, towels, bedding, linens and manage supplies meant for guest cabins.

Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.

Offer room service and, where appropriate, service public areas, including cleaning surfaces, bathrooms, replacing linen and towels and restocking guest items.