Ship Steward/ship Stewardess Personal Service Workers

Prevent on board (electrical) hazards and effectively deal with them should they occur; ensure safe embarkation and disembarkation of the vessel.

The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

Recommended Books

1 book

Principles of Health and Safety at Work

Allan St John Holt, Jim …

2015

Preview

Communicate transparent instructions. Ensure that messages are understood and followed correctly.

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Have the ability to follow spoken instructions received from colleagues. Strive to understand and clarify what is being requested.

Welcome guests in a friendly manner in a certain place.

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and …

Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

Provide food at the table whilst maintaining high level of customer service and food safety standards.

Assist passengers when they embark vessels, aircraft, trains and other modes of transport. Keep safety measures and procedures in mind.

Check passenger tickets and boarding passes upon entrance. Greet passengers and direct them to their seats or cabins.

Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.

Provide outstanding customer service by exceeding customer expectations; establish reputation as an exceptional service provider.

Provide information on and demonstrate emergency procedures to passengers. Explain the use of emergency equipment and direct passengers to the nearest emergency exits.

Assist passengers when they leave the vessel, aircraft, train, or other mode of transport. Keep the safety measures and procedures in mind.

Provide people with food and drink during trip, a flight, an event, or any other occurrence.

Gain theoretical and practical knowledge of safety equipment used in vessels, including devices such as lifeboats, life rings, splash doors and fire doors, sprinkler systems, etc. Operate equipment during emergency …

Detailed knowledge of the different physical components of the vessel. Provide maintenance and care to ensure optimal operations.

Recommended Books

1 book

Seamanship

George S 1831-1915 Nares

2023

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.

Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product …

Make sure that all articles or objects lost are identified and that the owners get them back in their possession.

Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.

Read and comprehend content of stowage plans; basic knowledge of how to stow various types of cargo.

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Manage, pack, unpack and store guest luggage on request.

Keep supplies of toiletries, towels, bedding, linens and manage supplies meant for guest cabins.

Maintain and inspect all safety and emergency equipment such as life jackets, inflatable life rafts, flares, EPIRB, first-aid kits, AED, skiff emergency packs, emergency flashlights, and hand-held radios. Ensure that …

Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.

Implement emergency measures of health care to sick and injured on board, according to established procedures to minimise potential injuries or illnesses.

Make a range of mixed alcoholic drinks, such as cocktails and long drinks and non-alcoholic drinks according to the recipes.

Prepare simple meals using healthy ingredients; work hygienically.

Offer room service and, where appropriate, service public areas, including cleaning surfaces, bathrooms, replacing linen and towels and restocking guest items.

Use Riverspeak to communicate in technical and nautical terms.