Ict Operations Manager Production & Specialised Services Managers
SaveWhat Does an Ict Operations Manager Do?
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Resource recommendations may include affiliate links. Learn more
Where Do I Start?
Innovation Processes
The techniques, models, methods and strategies which contribute to the promotion of steps towards innovation.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become an Ict Operations Manager
Essential Skills
Essential Skills
-
EssentialInnovation Processes knowledge
The techniques, models, methods and strategies which contribute to the promotion of steps towards innovation.
No book recommendations available yet.
-
EssentialDesign Process skill
Identify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.
Course recommendations coming soon.
-
EssentialImprove Business Processes skill
Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.
Course recommendations coming soon.
-
EssentialMaintain Relationship With Suppliers skill
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Course recommendations coming soon.
-
EssentialManage Budgets skill
Plan, monitor and report on the budget.
Course recommendations coming soon.
-
EssentialManage Staff skill
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …
Course recommendations coming soon.
-
EssentialOversee Quality Control skill
Course recommendations coming soon.
-
EssentialPerform Project Management skill
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific …
Course recommendations coming soon.
-
EssentialTrack Key Performance Indicators skill
Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.
Course recommendations coming soon.
-
EssentialTrain Employees skill
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving …
Course recommendations coming soon.
-
EssentialUse Different Communication Channels skill
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Course recommendations coming soon.
-
EssentialUse Ict Ticketing System skill
Utilise a specialised system to track registration, processing and resolution of issues in an organisation by assigning each of these issues a ticket, registering inputs from involved persons, tracking changes …
Course recommendations coming soon.
-
EssentialAttend To Ict Systems Quality skill
Ensure correct operations which comply fully with specific needs and outcomes in terms of the development, integration, security and overall management of ICT systems.
Course recommendations coming soon.
-
EssentialDefine Technology Strategy skill
Create an overall plan of objectives, practices, principles and tactics related to the use of technologies within an organisation and describe the means to reach the objectives.
Course recommendations coming soon.
-
EssentialDevelop Ict Workflow skill
Create repeatable patterns of ICT activity within an organisation which enhances the systematic transformations of products, informational processes and services through their production.
Course recommendations coming soon.
-
EssentialManage Changes In Ict System skill
Plan, realise and monitor system changes and upgrades. Maintain earlier system versions. Revert, if necessary, to a safe older system version.
Course recommendations coming soon.
Optional Skills (5 of 20 displayed)
-
OptionalEngineering Processes knowledge
The systematic approach to the development and maintenance of engineering systems.
No book recommendations available yet.
-
OptionalSystems Development Life-Cycle knowledge
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
No book recommendations available yet.
-
OptionalContract Law knowledge
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
-
OptionalHardware Components knowledge
The essential components that make up a hardware system, such as liquid-crystal displays (LCD), camera sensors, microprocessors, memories, modems, batteries and their interconnections.
No book recommendations available yet.
-
OptionalHardware Components Suppliers knowledge
The suppliers who can deliver the required hardware components.
No book recommendations available yet.
-
OptionalIct Process Quality Models knowledge
The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and …
No book recommendations available yet.
-
OptionalInsourcing Strategy knowledge
The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.
No book recommendations available yet.
-
OptionalOutsourcing Strategy knowledge
The high level planning for managing and optimising external services of providers to execute business processes.
Recommended Books
1 book -
OptionalCrowdsourcing Strategy knowledge
The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.
No book recommendations available yet.
-
OptionalSoftware Components Libraries knowledge
The software packages, modules, web services and resources that cover a set of related functions and the databases where these reusable components can be found.
No book recommendations available yet.
-
OptionalSoftware Components Suppliers knowledge
The suppliers who can deliver the required software components.
No book recommendations available yet.
-
OptionalApply Organisational Techniques skill
Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.
Course recommendations coming soon.
-
OptionalApply Procurement skill
Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
Course recommendations coming soon.
-
OptionalComply With Legal Regulations skill
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
Course recommendations coming soon.
-
OptionalCoordinate Technological Activities skill
Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.
Course recommendations coming soon.
-
OptionalImplement Ict Risk Management skill
Develop and implement procedures for identifying, assessing, treating and mitigating ICT risks, such as hacks or data leaks, according to the company's risk strategy, procedures and policies. Analyse and manage …
Course recommendations coming soon.
-
OptionalManage Contracts skill
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree …
Course recommendations coming soon.
-
OptionalProvide Cost Benefit Analysis Reports skill
Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project …
Course recommendations coming soon.
-
OptionalRecruit Employees skill
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Course recommendations coming soon.
-
OptionalDevelop Information Standards skill
Develop norms or requirements that establish uniform technical criteria, methods, processes and practices in the information management based on professional experience.
Course recommendations coming soon.
