Motor Vehicle Aftersales Manager Administrative & Commercial Managers
SaveWhat Does a Motor Vehicle Aftersales Manager Do?
Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
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Consumer Protection
The current legislation applicable in relation to the rights of consumers in the marketplace.
These are common skills for this role, based on a European framework. Requirements vary between jobs, including in the UK. Real-world experience matters more than ticking every box - use this as a guide, not a checklist.
Skills You Need to Become a Motor Vehicle Aftersales Manager
Essential Skills
Essential Skills
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EssentialConsumer Protection knowledge
The current legislation applicable in relation to the rights of consumers in the marketplace.
No book recommendations available yet.
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EssentialCommercial Law knowledge
The legal regulations that govern a specific commercial activity.
Recommended Books
1 book -
EssentialProduct Comprehension knowledge
The offered products, their functionalities, properties and legal and regulatory requirements.
No book recommendations available yet.
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EssentialApply Business Acumen skill
Take appropriate actions in a business environment in order to maximise possible outcome from each situation.
Course recommendations coming soon.
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EssentialBuild Business Relationships skill
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Course recommendations coming soon.
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EssentialEnsure Compliance With Warranty Contracts skill
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
Course recommendations coming soon.
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EssentialGuarantee Customer Satisfaction skill
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Course recommendations coming soon.
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EssentialManage Staff skill
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet …
Course recommendations coming soon.
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EssentialNegotiate Sales Contracts skill
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
Course recommendations coming soon.
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EssentialPlan Event Marketing For Promotional Campaigns skill
Design and direct event marketing for promotional campaigns. This involves face-to-face contact between companies and customers at a wide range of events, which engages them in a participatory position and …
Course recommendations coming soon.
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EssentialProduce Statistical Financial Records skill
Review and analyse individual and company financial data in order to produce statistical reports or records.
Course recommendations coming soon.
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EssentialProvide Customer Follow-up Services skill
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Course recommendations coming soon.
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EssentialShow Diplomacy skill
Deal with people in a sensitive and tactful way.
Course recommendations coming soon.
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EssentialSupervise Sales Activities skill
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that …
Course recommendations coming soon.
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EssentialDevelop After-sales Polices skill
Develop after-sales policies and report results to the management; translate policies into concrete actions in order to improve customer support; identify opportunities for further business transactions.
Course recommendations coming soon.
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EssentialManage Aftersales Processes To Comply With Business Standards skill
Oversee the progress of after sales activities; make sure that all work is carried out in accordance to business procedures and legal requirements.
Course recommendations coming soon.
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EssentialMonitor After Sales Records skill
Keep an eye on the after sales feedback and monitor customer satisfaction or complaints; record after sales calls for thorough data analysis.
Course recommendations coming soon.
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EssentialPerform Customers' Needs Analysis skill
Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.
Course recommendations coming soon.
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EssentialUse Mathematical Tools For Managing Vehicles skill
Use mathematical tools and electronic equipment for managing activities with the vehicles and customers, and performing routine operations that deal with numeracy and calculations.
Course recommendations coming soon.
Optional Skills (5 of 16 displayed)
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OptionalSales Argumentation knowledge
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
No book recommendations available yet.
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OptionalEmployment Law knowledge
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
Recommended Books
3 books -
OptionalCompetition Law knowledge
The legal regulations that maintain market competition by regulating anti-competitive behaviour of companies and organisations.
Recommended Books
1 book -
OptionalCar Controls knowledge
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Recommended Books
1 book -
OptionalTeamwork Principles knowledge
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
No book recommendations available yet.
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OptionalTypes Of Vehicles knowledge
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
No book recommendations available yet.
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OptionalNew Vehicles On The Market knowledge
Latest developments and trends related to the new types of vehicles and vehicle brands on the market.
No book recommendations available yet.
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OptionalParts Pricing knowledge
The prices of vehicle parts on the market from various suppliers and their trends.
No book recommendations available yet.
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OptionalApply Numeracy Skills skill
Practise reasoning and apply simple or complex numerical concepts and calculations.
Course recommendations coming soon.
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OptionalGive Instructions To Staff skill
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
Course recommendations coming soon.
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OptionalImplement Customer Follow-up skill
Course recommendations coming soon.
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OptionalMeet Deadlines skill
Ensure operative processes are finished at a previously agreed-upon time.
Course recommendations coming soon.
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OptionalShow Confidence skill
Demonstrate degrees of maturity by fully understanding one's own qualities and abilities which can serve as sources of confidence in different situations.
Course recommendations coming soon.
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OptionalOperate Dealership Management System skill
Operate and maintain the management information system that caters to the needs of the finance, sales, parts, inventory and administrative aspects of running the business.
Course recommendations coming soon.
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OptionalReport Accounts Of The Professional Activity skill
Recount events and facts which happened in professional contexts in a trustworthy manner.
Course recommendations coming soon.
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OptionalThink Proactively To Secure Sales skill
Convince potential customers to purchase vehicle and proactively sell them optional products such as seat protection.
Course recommendations coming soon.
