Ground Steward/ground Stewardess Customer Services Clerks
SaveWhat Does a Ground Steward/ground Stewardess Do?
Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
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Where Do I Start?
Air Transport Law
Know air transport laws and regulations. Due to the nature of aviation, knowledge of air transport laws partially overlaps with knowledge of international law.
Sign up to trackReady to go deeper? Pick up to 3 skills to focus on from the list below.
These are common skills for this role. Real-world experience matters more than ticking every box — use this as a guide, not a checklist.
Skills You Need to Become a Ground Steward/ground Stewardess
Essential Skills
Essential Skills
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EssentialAir Transport Law knowledge
Know air transport laws and regulations. Due to the nature of aviation, knowledge of air transport laws partially overlaps with knowledge of international law.
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EssentialAir Passenger Behaviour knowledge
Generate appropriate responses to the expectations of air passengers; analyse and respond to air passenger behaviour.
No book recommendations available yet.
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EssentialCommunicate With Customers skill
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Course recommendations coming soon.
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EssentialMaintain Customer Service skill
Course recommendations coming soon.
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EssentialManage The Customer Experience skill
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
Course recommendations coming soon.
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EssentialTolerate Stress skill
Course recommendations coming soon.
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EssentialCheck In Luggage skill
Weigh luggage to ensure it does not exceed the weight limit. Attach tags to bags and place them on the luggage belt.
Course recommendations coming soon.
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EssentialCheck In Passengers skill
Compare passenger identity documents with the information in the system. Print boarding passes and direct passengers to the correct boarding gate.
Course recommendations coming soon.
Optional Skills (5 of 15 displayed)
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OptionalCustomer Service knowledge
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
No book recommendations available yet.
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OptionalAssist Clients With Special Needs skill
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Course recommendations coming soon.
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OptionalAssist Customers skill
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Course recommendations coming soon.
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OptionalCommunicate By Telephone skill
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Course recommendations coming soon.
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OptionalGuarantee Customer Satisfaction skill
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Course recommendations coming soon.
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OptionalHandle Customer Complaints skill
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Course recommendations coming soon.
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OptionalMaintain Relationship With Customers skill
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and …
Course recommendations coming soon.
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OptionalProcess Booking skill
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Course recommendations coming soon.
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OptionalSell Tickets skill
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
Course recommendations coming soon.
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OptionalUpsell Products skill
Persuade customers to buy additional or more expensive products.
Course recommendations coming soon.
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OptionalAssist VIP Guests skill
Help VIP-guests with their personal orders and requests.
Course recommendations coming soon.
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OptionalBoard Aircraft Passengers skill
Check passenger boarding passes and identity documents before they board a plane.
Course recommendations coming soon.
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OptionalConduct Security Screenings skill
Monitor human flow through the screening checkpoint and facilitate the orderly and efficient processing of people; inspect luggage and handbags following screening procedures.
Course recommendations coming soon.
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OptionalEnsure Accurate Screening Of Luggage In Aerodromes skill
Screen luggage items in aerodrome through use of CBS system; conduct troubleshooting and identify fragile or oversized baggage.
Course recommendations coming soon.
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OptionalEnsure Flights Run To Schedule skill
Monitor the departure and arrival times of aircraft; ensure that flights run on time.
Course recommendations coming soon.